100-2,499 Employees

For established, growing Small/Medium Enterprises, Avaya offers scalable solutions that enable highly effective engagement among staff and customers—to help you stay ahead of your competition. Avaya products include telephony, unified communications, mobility, video, and multi-channel contact centers—available both on-premise and in the cloud. Our SME solutions are simple to use and manage, delivering real business results and low total cost of ownership. Contact Avaya or an Avaya Authorized Partner to start finding advanced communications applications and technologies for your business.

Solutions

Avaya

Avaya Oceana™ Solution

Deliver the Experience Your Customers Expect

  • • Drive Customer Satisfaction, Loyalty, and Lifetime Value
  • • Optimize Agent and Resource Productivity
  • • Deliver Better Business Outcomes
Avaya Cloud Options

Cloud Options

Private, Powered, and Branded Cloud Services for Your Communications Solutions

  • • Avaya Cloud Services
  • • Avaya Powered Solutions
  • • Avaya Hybrid Solutions
Team Engagement Solutions - Unified Communications Optimization

Communications Optimization

Build Modernized Unified Communications Solutions

  • • Reduce Your Total Cost of Ownership
  • • Simplify Your Business Model
  • • Build for the Future
Create a Personalized Customer Experience with Avaya

Customer Experience

Make Your Customer Experience Unique, Personal and Enduring

  • • Reduce Customer Effort
  • • Improve Customer Satisfaction and Loyalty
  • • Increase Customer Lifetime Value
Improve Clinical & Operational Efficiencies

Healthcare

Care Team Collaboration, Patient Access & Services, Virtual Care

Hospitality

Create a Phenomenal Guest Experience that Propels Your Success

  • • Deliver a Connected Experience for Guests
  • • Increase Performance and Productivity
  • • Attract and Retain More Customers

Mobility Enablement

Build a Virtual Culture for Mobile Employees, Partners, Customers

  • • Make Mobile Engagement Intuitive
  • • Support Whatever Walks in the Door
  • • Secure Your Communications
Avaya Network Virtualization and Rapid Application Deployment

Network Virtualization

Eliminate Complexity in Your Network

  • • Supercharge Your Time to Service
  • • Converge and Save with Multi-Service Networking
  • • Orchestrate, Automate, and Shine
Customer Engagement OnAvaya - Google Cloud Platform

OnAvaya™ – Google Cloud Platform

Your Fast Track to Comprehensive Cloud Contact Center and Unified Communications
  • • Get Easy Deployment, Fast Scalability
  • • Free Up IT Resources
  • • Increase Customer Satisfaction and Productivity
Audio and Video-Enabled Vehicles and Facilities

Public Safety

Public Safety Communications & Next-Gen Emergency Services

Topline Growth

Turn Your Contact Center into a Revenue Generator
  • • Proactively Engage Customers in More Cross-Sells and Up-Sells
  • • Identify, Engage, and Close Opportunities via Any Channel
  • • Respond Effectively to Changes in Demand
Avaya Unified Access Keeps People Connected to the Network Regardless of Where They Are - BYOD

Unified Access

A Simpler, Application-Aware Network that Accelerates Time to Service

  • • Support BYOD without IT Headaches
  • • Get Visibility and Control of the Applications on your Network
  • • Reduce IT Demands with Fast and Easy Deployments
Worker and Team Productivity

Worker and Team Productivity

Improve Business Performance with Highly Productive Workers and Teams

  • • Bring People Together
  • • Work from Anywhere
  • • Reduce Mobile and Conferencing Expenses

Products

Customer Experience with Avaya Aura Workforce Optimization

Avaya Aura® Workforce Optimization

A Deeper, More Meaningful Look at Customer Interactions
Avaya Ava™

Avaya Ava™

Create Superior Customer Experiences with AI and Machine Learning

Avaya CU-360 Collaboration Device

Avaya CU-360 Collaboration Unit

Video Enable Your Meeting Space

Avaya Communicator One Client for All Devices

Avaya Communicator

Transform How You Interact With Colleagues, Partners, and Customers
  • • Use Communications Without Leaving Your Business Application
  • • A Single Client Experience Makes it Easy
  • • Have Just One Identity
Avaya Aura Call Center Elite - Call Center Software

Avaya Contact Center Select

A Multi-Channel Contact Center Solution for Avaya IP Office™

Avaya Equinox™ Meetings Online

Avaya Equinox® Meetings Online

Your High-Performance Meeting Room in the Cloud

Leverage Blended Multichannel Capabilities to Increase the Value of Each Customer Interaction

Avaya IP Office™ Contact Center

A Simple and Robust Omnichannel Contact Center Application for IP Office

  • • Create and Deliver a Seamless Customer Experience
  • • Optimize Business Processes and Customer Routing
  • • Increase Sales Revenue Opportunities
IP Office Platform from Avaya - Enable Mobile Workforce Collaboration

Avaya IP Office™ Platform

A Simple, Powerful, Unified Collaboration Solution

  • • A Purpose-Built System
  • • Business Communications Providing Engagement Everywhere
  • • Administration Made Simple 
Leverage Blended Multichannel Capabilities to Increase the Value of Each Customer Interaction

Avaya IP Office™ in the Cloud

Flexible, Powerful Communications for Midsize Businesses

  • • Start Realizing the Flexible Benefits of the Cloud
  • • Choose Exactly the Solution You Need for Each of Your Employees
  • • Leverage Avaya’s Worldwide Network of IP Office Resellers
Avaya Aura Call Center Elite - Call Center Software

Avaya Officelinx

Communicate Inside the Applications You Use Every Day

  • • Built for the Cloud
  • • Works with Existing Communications Systems
  • • Maximizes Communications Efficiency
Avaya Pivot Operating Platform

Avaya Pivot™ Operating Platform

Taking on the Everywhere Data Center

Video Conferencing Solutions for Anywhere

Avaya Scopia® Desktop and Mobile Applications

Face-to-Face Collaboration in Your Mobile World and on Your Desktop
  • • Rich User Experience
  • • Simplicity Fuels Usage
  • • Affordability—What Everyone Needs
Avaya Vantage™ Device

Avaya Vantage™ Device

Built for Simple, Instant, Seamless, Natural Engagement

B179 Open SIP Conference Phone

B179 Open SIP Conference Phone

A Sleek and Sophisticated Conference Phone

Ingenuity in the Cloud

Cloud Wireless LAN

Easily Manage, Operate, and Secure your Wireless LAN
  • • Use a Single Management Console, the Ultimate in Simplicity
  • • Depend on System Resiliency for Mission-Critical Applications
  • • Accommodate Massive Scalability
Avaya Communication Server 1000 - Networking

Communication Server 1000

Upgrade Your Avaya/Nortel Solution Now with our Outstanding Offer

Avaya Configuration and Orchestration Manager

Configuration and Orchestration Manager Plus

Streamlined Configuration, Provisioning, and Troubleshooting for Devices and Technologies
  • • Centralized Network Management and Device Provisioning
  • • Support for Multiple Users
  • • Easy Set Up
Avaya Phone Systems

Devices & Phones

Avaya Business Telephones Portfolio
Avaya Ethernet Routing Switch 3500 Series

Ethernet Routing Switch 3000 Series

Enterprise-Class Features for Small to Midsize Businesses

  • • Simple to Operate
  • • Cost Effective
  • • Easy Set-Up for Avaya IP Office
Ethernet Routing Switch 4000 Series - Avaya Networking

Ethernet Routing Switch 4000 Series

Intelligent Stacking for the Network Edge
  • • Smooth Implementation
  • • Solid Performance
  • • Superior Energy Efficiency
H200-hero image_572x340.jpg

H200 Series IP Devices

Delight your hospitality guests with modern communication experiences

Avaya J129 IP Phone

IP-телефоны J129

Экономичный IP-телефон для повседневного использования

Avaya Identity Engines Portfolio

Identity Engines Portfolio

More Secure Network Access for Employees’ Personal Devices
  • • Cover All the Bases
  • • Access Control Management Made Simple
  • • Welcome Your Guests
J100 Series IP Phones

J100 Series IP Phones

Secure and Reliable Voice Communications

Avaya J129 IP Phone

J129 IP Phones

A Cost-effective IP Phone for Everyday Use

Avaya J129 IP Phone

J129 IP 전화기

매일 사용하기 위한 비용효율적인 IP 전화기

Avaya J129 IP Phone

J129 IP电话

面向日常应用的高性价比IP电话

J129 Open SIP Deskphone

J129 Open SIP Deskphone

A Cost-effective IP Phone for Everyday Use

Hybrid Cloud Solutions Powered by Avaya IP Office

Powered by Avaya IP Office™

Make a Fast, Flexible Transition to the Hybrid Cloud
  • • Satisfy the Growing Demand for as-a-Service Solutions
  • • Seamlessly Integrate and Migrate Among Premise, Cloud, and Hybrid
  • • Leverage Your Investment
Avaya J129 IP Phone

Telefones IP J129

Um Telefone IP com Ótimo Custo-Benefício para Uso Diário

Avaya J129 IP Phone

Telefoni IP J129

Un telefono IP conveniente per l'uso quotidiano

J129 Open SIP Deskphone

Telefono da scrivania Open SIP J129

Un telefono IP conveniente per l'uso quotidiano

Avaya J129 IP Phone

Teléfonos IP J129

Un teléfono IP económico para el uso diario

Avaya Virtualization Technologies Virtual Services Platform 8000 Series

Virtual Services Platform 8000 Series

Transition Your Network Core from Complex to Simple
  • • Deliver More Of What Your Business Needs
  • • Reduce Your Costs, From Day One
  • • End the Network Waiting Game
Virtual Services Platform 8600 Series

Virtual Services Platform 8600 Series

Your Network Foundation, Reimagined with Your Business in Mind

  • • One Platform, Multiple Solutions
  • • Right-Sized for Today's Networks
  • • Lowers the Barriers to Entry
Visualization Performance and Fault Manager Plus

Visualization Performance and Fault Manager Plus

Manage Your Whole Network End to End

  • • Gain End-to-End Visibility to Your Multi-Vendor Environment
  • • Manage Network Faults and Performance
  • • See Significant Benefits for Business Efficiency
Workforce Optimization Select

Workforce Optimization Select

Gather, Measure, and Analyze Your Customer Interactions

  • • Learn from Each Customer Interaction
  • • Get Enterprise-Level Capabilities at a Price made for Midsize Business Budgets
  • • Take Advantage of Seamless Integration with Avaya Customer Engagement Platforms
xCaaS

xCaaS

Bring Your Contact Center and Unified Communications as a Service to Market Quickly

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