Avaya Major Player in CPaaS Market |
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With Avaya OneCloud CPaaS, you simplify and speed up your business processes by easily integrating powerful AI capabilities and data-driven automation into your enterprise’s workflows—without having to rip out your existing infrastructure. Leverage text messages, videos, calls, emails, chatbots, and live chat to deliver in-the-moment, personalized experiences.
We have several turnkey “wow” experiences that can be subscribed to as is or modified quickly to fit your need. These applications work with any infrastructure, are managed by Avaya, and run on Avaya servers. You pay only for what you use.
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Don’t have developers or bandwidth? Avaya’s Advanced Services team can step in and curate, prototype, and commercialize custom applications. They can often be scoped and deployed in just days—ready for immediate consumption.
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Get inspired to build an app that addresses your unique business challenge
In this demo, see CRM integration capabilities, including powerful real-time notifications.Watch Now
Implement outbound notifications that can track responses and request locations.Contact Us
Enable a better caller experience with a smart auto attendant that greets callers and answers common questions.Contact Us
Our suite of apps is designed to help you be successful in every detail of your vaccination mission.Learn More
Act quickly and effectively with automation and AI for contact identification, information collection, and communications.Learn More
From inquiry to administration to reporting, provide a clear path for people to get screened.Learn More
Use technology to streamline, automate, and track your processes and progress.Learn More
Make connecting with you interactive and easy from managing appointments, answering questions, and automating workflows to COVID-19 response and proactive communications—just one part of delivering a positive patient experience.
Build personalized mobile experiences and seamless interactions that make customers feel special. Through virtual online branches, intelligent hotlines, and bill pay, banks and financial institutions provide authentication and proactive outreach to their customers.
Modern and proactive communications give citizens seamless ways to interact and transact with the public sector, including 911 services, intelligent citizen hotlines, simplified service delivery, and Covid-19 response.
Leverage communications, enabled sales floors and streamlined workflows to keep up with constantly evolving consumer expectations. Customer hotlines, enhanched curbside pickup, and proactive outreach across the customer lifecycle allow retailers to reach consumers where they are.
We could only have done this with Avaya. Anything else would have taken an unacceptably long time, carried too much cost, reduced operational capacity at the edge, or compromised the quality metrics our customer needs to deliver.
Frank Plummer, Manager of IT Telecommunications, Nebraska Medicine
Avaya continues to break new ground, shaping the way communications and collaboration technology addresses the future of work with enhanced customer and employee experiences.
Mary Wardley, VP Customer Care and CRM, IDC
Avaya offers tools to its customers that can create custom, yet highly flexible solutions for employees and customers. The scalability and reliability of these tools facilitate the transitions from idea to proof-of-concept to full production with ease.
Dave Michels, Principal Analyst, TalkingPointz
The AI-powered platform that creates and delivers customer experiences that are composed in-the-moment won "Best CPaaS Platform" at the prestigious UC Today 2021 Awards.Read the News
Our enterprise-class solution lets you integrate customers fully into your business processes so they can self-segment, self-serve, and co-create their own experiences. Support is available when you need it.
Register for a free two-hour assessment, led by our app and integration experts, and tailored just for your business. You’ll leave eager to start composing the experiences your customers want and need.
Avaya experts explain how inbound and outbound customer interactions build off one another and how you can compose experiences that enable customers to choose the ways they consume your services and solutions. (This course was first presented at the 2021 Collision conference.)
A New Shot at Curbing COVID-19Learn More
Composable Workstream CollaborationWatch Video
Avaya Experience Builders: Let's Talk ExperiencesWatch Video
Contact Tracing from AvayaWatch Video
Avaya SIP TrunkingRead Now
Avaya OneCloud CPaaS: Integration with SalesforceWatch Video
Delivering Faster Service in a Peak-Capacity Contact CenterRead the Story
Curbside Patient Notification for HealthcareRead the Fact Sheet
Curbside Notification for BusinessRead the Fact Sheet
One-Click Telephony IntegrationLearn More
Avaya OneCloud CPaaS - OverviewWatch Video