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Raleigh-Durham, NC. – December 17, 2020 – Avaya (NYSE:AVYA), a global leader in solutions to improve and simplify communications and collaboration, today announced a suite of digital communications solutions to address the unique challenges related to COVID-19 vaccine administration. These solutions are designed specifically for healthcare providers and government agencies, and can be applied on top of any existing infrastructure to assist with the critical requirements of successful administration of the vaccine.
Avaya OneCloud CPaaS includes HIPAA-compliant innovation that has been on the front lines of COVID-19 response, used by healthcare providers and government agencies for Contact Tracing, responding to high volumes of medical inquiries, and rapid notification services, for example. Avaya OneCloud CPaaS helps these organizations quickly customize and deploy automated processes to address the many communication challenges of the vaccine rollout, including identifying and reaching priority populations; collecting, tracking, and reporting key measures of progress; effective appointment management including second dose facilitation; safety monitoring; and ensuring a comprehensive communications plan to support the vaccination process.
“The rapid development of COVID-19 vaccines is a tremendous achievement, but effectively administering the vaccine to the general public is the critical next step to recovering from this pandemic,” said Davide Petramala, Director Avaya OneCloud CPaaS, Avaya. “Healthcare providers need to quickly contact those who need the vaccine, they must respond to the massive influx of incoming inquiries that is anticipated, track the effectiveness of the vaccine and any possible side effects, and manage this across mobile, web browser, email, and other digital channels. Avaya OneCloud provides simple, flexible and powerful communications capabilities in the hands of those helping us all recover from this pandemic, and we are proud to help.”
Avaya OneCloud solutions can help accelerate community action by removing resource barriers with automated work flows. Avaya partnerships with industry innovators for capabilities such as secure messaging and remote monitoring ensure Avaya customers including healthcare providers and critical agencies can leverage the best available technology to drive better outcomes.
Harris County Public Health in the state of Texas was one of the first adopters of Avaya HIPAA-compliant communications solutions to effectively meet the needs of its citizens in responding to the pandemic. “Avaya OneCloud has taken our operations to a level we never knew was possible – and it’s saving lives,” says Scott Jeansonne, Compliance & Environmental Programs Manager for Harris County Public Health.
Health providers and government agencies interested in more information can visit avaya.com/CPaaS.
Alex Alias and Julianne Embry
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
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Source: Avaya Newsroom