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Support Services
Visit the Reinvented Avaya Support Site
Now easier to use with a quick-view dashboard, updated product hub, and streamlined service requests.
Gain a Support Advantage
Protect communications 24 x 7, everywhere. Avaya delivers ultra-fast responses and maximum performance.
Were Communications OK Last Night?
Our While-You-Were-Sleeping report shows exactly how you're benefiting from Avaya support: alarms, response times, savings.
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In the US and Canada:
1-866-GO-AVAYA
prompt 2
All Other Locations:
+1-908-953-6000
Enterprises of all sizes depend on Avaya for communications that improve efficiency, collaboration, customer service, and competitiveness. It’s sobering to think how a communications outage could stop your business cold.
Proactive, preventative monitoring of system performance and the ability to quickly find and fix problems are essential for keeping communications running. Avaya offers every level of support for communications solutions with both niche and end-to-end services, available globally.
With Avaya support, your communications can be monitored up to 24x7 for system-generated alarms. Remote diagnostics and resolutions help Avaya repair problems quickly, saving time and reducing the risk of an outage.
In our ongoing commitment to offer better, deeper support, we continue to invest in proven web-based tools, flexible services, remote monitoring capabilities, and the Avaya Support Website, where you can get the fastest access to our support expertise. We provide customers access to tools, reports, certified engineers, technical resources, and parts replacement options. We offer service packs and updates to keep your systems operating optimally.
In our ongoing commitment to offer better, deeper support, we continue to invest in proven web-based tools, flexible services, remote monitoring capabilities, and the Avaya Support Website, where you can get the fastest access to our support expertise. We provide customers access to tools, reports, certified engineers, technical resources, and parts replacement options. We offer service packs and updates to keep your systems operating optimally.
Avaya Support Services give you the assurance of reliable, available, up-to-date, secure communications.
Communications Services: Challenging the Status Quo
Review the Avaya vision for the future of support and management of communications environments, as well as our path to get there.
Avaya Support Website
The Avaya Support Website uses advanced technology and best practices in user design to revolutionize how you experience support for Avaya products, including multimedia support via Web Chat, Web Talk and Web Video.
Brochure: Avaya Support Services for Clients with Legacy Communications Systems
Avaya Client Services offers a comprehensive menu of hardware and software support covering a wide range of networking and voice products from our legacy portfolio.
Brochure: Next Generation Support Services
Learn about Avaya’s Next Generation Support Services initiative, including solution-focused delivery, diagnostics, emergency recovery, and improved online services.
Case Study: LifeNet
This non-profit, full-service organ donation agency uses Avaya Unified Communications to enhance reliability and business security, while deploying new features and functionalities that make its workforce more mobile.
Case Study: Florida Gulf Coast University
Florida Gulf Coast University uses an Avaya Communications solution, backed by 24/7 support from an Avaya Authorized Business Partner, to enhance its technology offerings for students on campus.
Case Study: The George Washington University
After successfully implementing several core Avaya Communications strategies, The George Washington University now projects that additional safety, convenience, and cost benefits can be gained with future launches of wireless and remote capabilities.
White Paper: 10 Things to Look For in a Communications System Support Provider
Bruce Clark from Intellicom Analytics shares the top 10 things to look for when selecting a communications systems support provider. This white paper serves as a guide to help customers select a support provider that can best serve their needs.
White Paper: Quantifying the Value of Remote Maintenance
Avaya Global Services helps ensure optimal communications solution performance through a wide array of maintenance services and managed options that provide unparalleled availability for critical systems.
Demo: While You Were Sleeping 2.0 Report
See an overview of the While You Were Sleeping Report, which shows the value of having Avaya support coverage on your communication systems. This report is available only to customers with Avaya coverage.
Avaya Move, Add & Change (MAC) Services
Avaya MAC Services are available when short term support or a finite skill set is needed to resolve a communications situation. MAC Services comprise move, add, change, and delete activity for software, hardware, or a network component.
