Support Services

Gain a Support Advantage

  • Protect your investment in Avaya solutions with simple and automated diagnostic and IT support services resources. Interact with Avaya support personnel any time you want with fast access via the multimedia collaboration channel of your choice. To make effective use of your time and communication resources, we plan for the unplanned with proactive problem prevention, rapid issue resolution, and continual solution optimization.
  • Count on sophisticated IT support services, including remote diagnostics, to help you detect situations that could lead to application, system, or network outages. The Avaya Diagnostic Server with SLA Mon™ technology gives early warning signs to help you take preventive actions to maximize system performance. Identify the cause of your most complex issues faster with this patented technology.
  • Visit the Avaya Support Website for the fastest access to the right expertise from more than 3,000 Services experts. We know that if an issue does arise, rapid resolution is your top priority. Our virtual agent, Ava, can provide answers to more than 40% of your questions immediately. When Ava can’t help you, connect with one of our experts via Web Chat, Web Talk, or Web Video—you won’t need to retype or repeat anything. And If your issue is critical, click on our Total Service Outage button, and you’ll be connected with our Emergency Recovery Team within minutes.
  • Match your unique business needs to the right support, no matter where you are in the lifecycle of your solution. To help keep your network running smoothly, Avaya delivers 24 x7 access—for remote technical support, parts replacement, onsite support, release management, Dedicated Technicians, Client Service Managers, and more in IT support services and solutions.
 
Avaya Support Services - IT Support
  • Proactive Problem Prevention
    Leverage advanced diagnostics and take proactive steps to prevent system issues.
  • Rapid Issue Resolution
    Use the Avaya Support Website to help accelerate access to the right expertise via Web Chat, Web Talk, or Web Video.
  • Continual Solution Optimization
    Gain your Support Advantage: 3,000 services experts, 30 support centers around the world, 2 million+ service requests handled annually, service in 16 languages, in 42 countries around the clock.
Support Services

Connect With Avaya

U.S. & Canada

(866) GO-AVAYA

Worldwide

(908) 953-6000

White Paper
Support Services Transformation: Daunting, Doable, and Worth it

Support Services Transformation: Daunting, Doable, and Worth it

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Industry Recognition
Avaya Honored with STAR Award for Services Excellence at TSW 2015 Service Transformations Conference
White Paper
The Essential Guide to Avoiding Network Outages

The Essential Guide to Avoiding Network Outages

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