Private Cloud Services


Customizable, Cloud-based Managed Services

Managing unified communications, contact center, video, and hosted applications in-house can be cost prohibitive and resource intensive. Take a more tactical approach to reduce costs and free up in-house resources, and re-focus on your core business. Move to managed services that offer globally availability and globally consistent communications management.

Work with Avaya to increase flexibility. Better manage and operate the communications solutions that keep your business going and growing. Capture the value of a globally consistent, IT Infrastructure Library® (ITIL)-aligned communications environment designed to fit your organization’s needs. We support your path, pace, and choices for communications support and management.

Start with the most basic, standard managed services, such as Release Management, Managed Assist or Managed Operate. Or choose a fully outsourced, fully customized, multi-vendor environment. Or try something in between. Whichever path you take, you lower your TCO, optimize your communications performance, leverage your in-house resources more efficiently, and lay the groundwork for future technology-based capabilities.

Avaya Operations Services Managed Services for Communications


Save money by reducing your total cost of ownership, controlling operating costs, and focusing your highly skilled IT staff on the most value-added work.
Maximize the performance and reduce the operational risks associated with your enterprise communications systems.
Simplify your approach to IP-based unified communications, contact center, data networking, video, and hosted solutions while laying the foundation for future technology innovations.

The Total Economic Impact™ Of Avaya Private Cloud Services

This Total Economic Impact™ study from Forrester Consulting examines the potential ROI that enterprises may realize by deploying Avaya Private Cloud Services. The report provides a framework to evaluate Avaya’s Private Cloud Services, and Team Engagement and Customer Engagement solutions to win, serve, and retain customers.
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Five Traits of a World Class Managed Services Provider

As you evaluate managed services for communications, be very specific about what you need and expect from a provider. Here are five traits you should look for when selecting a Managed Services Provider.
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Five Keys to Mastering the Communication Domain

This white paper shows the keys to leveraging managed services to protect the communications environment.
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