Support Advantage

Secure Your Network with 24x7 Proactive Remote Monitoring, Diagnostics, and Resolution

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Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Overview

VIGILANT SUPPORT FOR YOUR HARDWARE AND SOFTWARE ENTERPRISE SOLUTIONS, INCLUDING REMOTE AUTOMATED RESOLUTIONS 99% OF THE TIME

For maximum flexibility and uptime, protect your Avaya communications solutions with our standardized, globally available support. Choose our Support Advantage Preferred package for:

  • 24 x7 remote software and hardware support
  • 24x7 proactive remote monitoring
  • Remote, automated resolutions of alarms 99% of the time
  • Reduced major outage risk by up to 74%
  • Fast response for web tickets—under 15 minutes for major troubles
  • Advanced diagnostics that help fix complex problems quickly and remotely
  • Off-board alarm notification
  • Access to the same scripting technologies used by Avaya

Support Advantage is available from Avaya or one of our authorized partners.

Use Advanced Diagnostics to Fix Complex Problems Fast

Increase the productivity of your IT Staff and end users using patented technology that’s implemented remotely. Diagnose intermittent issues quickly, and pinpoint bottle necks. When opening a new branch, run post-deployment tests remotely. Do all this using smart agents already embedded in your IP Phones and the Avaya Diagnostic Server with SLA Mon™ technology. Get all this done remotely without adding complex equipment. It’s like having a technician right on your site.

Parts Replacement and Onsite Support

Authentic parts and experienced onsite technicians help ensure you have the right part at the right time, installed correctly. Onsite Support replaces defective parts, excluding terminals, and is available 8x5 or 24x7 in most geographical areas. If you don’t select Onsite Support, Parts Replacement covers critical defective parts (excluding terminals). Add Terminal Replacement to either Onsite Support or Parts Replacement for next-business-day delivery of replacement terminals.

 

Take the Worry Out of Problem Resolution

You have access to more than 3,000 service experts in 30 global centers handling more than two million service requests each year. Maximize your network availability: if you do have an unplanned outage, our Emergency Recovery team is there to support you.

Case Studies Resources Service Details

A CORE COMMUNICATIONS PLATFORM SUPPORTING UNIFIED COMMUNICATIONS AND CONTACT CENTERS

SUPPORT SERVICES

Maximize your network uptime and performance by selecting support service levels that match your business needs.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000