Support Advantage

Secure Your Network with 24x7 Proactive Remote Monitoring, Diagnostics, and Resolution

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Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Overview
Avaya Support Advantage for Enterprise Solutions 24 x 7 Support

VIGILANT SUPPORT FOR YOUR HARDWARE AND SOFTWARE ENTERPRISE SOLUTIONS, INCLUDING REMOTE AUTOMATED RESOLUTIONS 99% OF THE TIME

For maximum flexibility and uptime, protect your Avaya communications solutions with our standardized, globally available support. Choose our Support Advantage Preferred package for:

  • 24 x7 remote software and hardware support
  • 24x7 proactive remote monitoring
  • Remote, automated resolutions of alarms 99% of the time
  • Reduced major outage risk by up to 74%
  • Fast response for web tickets—under 15 minutes for major troubles
  • Advanced diagnostics that help fix complex problems quickly and remotely
  • Off-board alarm notification
  • Access to the same scripting technologies used by Avaya

Support Advantage is available from Avaya or one of our authorized partners.

Avaya Diagnostic Server Network Analysis

Unprecedented Network Visibility

Increase the productivity and satisfaction of your IT staff and end users with a customer-controlled, patented diagnostic tool, the Avaya Diagnostic Server. Save hours setting up complex equipment and resolve network-related issues using a local interface at your own computer. Prevent issues by analyzing network history and optimizing network performance. With patented technologies—including smart agents embedded in Avaya products—this tool provides historical network analysis to help you proactively solve network issues faster than ever before. This can lead to fewer escalations and less time spent tracking the causes of outages.

Parts Replacement and Onsite Support

Authentic parts and experienced onsite technicians help ensure you have the right part at the right time, installed correctly. Onsite Support replaces defective parts, excluding terminals, and is available 8x5 or 24x7 in most geographical areas. If you don’t select Onsite Support, Parts Replacement covers critical defective parts (excluding terminals). Add Terminal Replacement to either Onsite Support or Parts Replacement for next-business-day delivery of replacement terminals.

 

Avaya Parts Replacement and Onsite Support
Avaya Support Advantage Onsite Support

Take the Worry Out of Problem Resolution

You have access to more than 3,000 service experts in 30 global centers handling more than two million service requests each year. Maximize your network availability: if you do have an unplanned outage, our Emergency Recovery team is there to support you.

A CORE COMMUNICATIONS PLATFORM SUPPORTING UNIFIED COMMUNICATIONS AND CONTACT CENTERS

SUPPORT SERVICES

Maximize your network uptime and performance by selecting support service levels that match your business needs.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000