- Contact Center Optimization
- Network Readiness Assessment
- Performance Monitoring
- Security Assurance Services
- Solution Architecture Services
- Stress Testing Service
Contact Center Optimization Brochure
Professional Services: Optimizing Your Contact Center
Seven trends driving effectiveness in the contact center
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Contact centers play an increasingly vital role in building and maintaining strong, profitable customer relationships. Understanding what customer expectations for service are and providing customers with an excellent customer experience means having the right technologies, processes, and personnel in place—virtually anytime and through almost any channel of customer contact.
Avaya Contact Center Optimization services can help you improve contact center operations and increase the productivity and value of the center, both to your customers and your enterprise. Whether you’re in the design stages for a new contact center, want to improve the performance of your existing center, or simply need to introduce a new contact center service or channel, Avaya contact center specialists have the experience and resources to respond.
We bring together strategic and tactical consulting, and work with you to define business and technical requirements for new custom communications applications and new operating models.
Avaya offers a comprehensive array of contact center consulting services, including:
- Business operations and performance management
- Agent-assisted operations assessment and improvement
- Automated experience management
- Performance and analytics