Advanced Software Applications

Create Innovative Communications Applications and Services

Brochures

Avaya Residency Program [PDF]

05 Aug 2015
Augment your in-house staff and fill gaps in your skills and experience. Avaya delivers qualified resources and expertise to manage communications network projects and perform tasks, when and where you need them, on site or remotely. Learn about the services available now.

Callback Assist [PDF]

13 May 2015
To provide an improved customer experience during peak calling times, Callback Assist provides a highly effective solution to provide customers with more options to reach you and your business.

Self-service Market Applications [PDF]

06 Jun 2014
Self-Service Market Applications are inbound speech-recognition-driven applications that automate common, repetitive tasks for contact centers in most industries.

Avaya Proactive Notifications [PDF]

08 Apr 2014
Dynamic two-way contact center interactions that help boost revenue, shrink profit leakage, reduce inbound call volumes and free up agent resources.

VDI Agent [PDF]

08 Apr 2014
Extending reliable, high-quality voice service to contact center agent devices while simplifying Virtual Desktop Infrastructure (VDI) management.

Speech Dial [PDF]

07 Apr 2014
Speech Dial is a voice-driven call routing service that enables callers to simply speak the name of a person or department to be connected.

Desktop Wallboard [PDF]

07 Apr 2014
Desktop Wallboard is a highly effective solution for sending real time performance data and instant messages directly to the workstations of individual agents, teams, or the entire contact center.

Advanced Software Applications [PDF]

10 Feb 2014
Avaya offers advanced consulting and design services that can help you expand the benefits of Avaya collaboration and customer experience solutions. Our Professional Services experts leverage their knowledge of the Avaya portfolio and other technologies, along with extensive business experience across many industries and organizations, to deliver innovative solutions from design through implementation.

Agent Map [PDF]

29 May 2013
Agent Map is a real time visual analytics application to enhance customer service and simplify how you manage and support agents.

Avaya Notification Solution [PDF]

22 May 2013
With the Avaya Notification Solution, you can transmit critical information and instructions in real-time across your organization to alert the right people at the right time with the right information.

Fact Sheets

Application Support Services [PDF]

28 Mar 2014
Many organizations extend the rich functionality of their Avaya communications solutions with Advanced Software Applications tailored to their specific business needs. These types of solutions, designed and deployed by Avaya Professional Services, can help differentiate your company’s brand, address business imperatives and create a competitive advantage.

Videos

Avaya Notification Solution for Education [3:11]

05 Jan 2015
Providing a safe and secure environment for student learning has never been more important. With the Avaya Notification Solutions communication tool, schools and campuses can keep staff, faculty, students, and parents informed when incidents occur, including delivering updates as events unfold.

Connect With Avaya

U.S. & Canada

(866) GO-AVAYA

Worldwide

(908) 953-6000