It's all about your customers—care, service, experience—so there’s nothing more crucial than creating an effortless experience for them. Start now with the latest in self-service, routing, and agent tools. Plus great workforce engagement features and some pretty amazing analytics.
Give your agents the ability to interact with customers across voice and digital channels from a single desktop.
Keep a pulse on key performance indicators by agent and team. See what’s happening inside your operations so you know where and when to modify service processes.
Route every contact to the best-equipped agent. Quickly add or modify skills to meet changing business requirements.
In less than a week, Avaya deployed a fully cloud based Software-as-a-Service solution enabling employees, including contact center agents, to work from home. Avaya OneCloud CCaaS allowed Hydro Ottawa to make this seamless transition with no interruption of service, ensuring customers could continue to communicate with the company while also facilitating the safety of employees.
Mark Fernandes, Chief Information Officer, Hydro Ottawa
Six Ways to Use Avaya OneCloud CCaaS in Your Business
Avaya OneCloud CCaaS
Deliver Effortless CX with an Always-on Contact Center