Many Different Locations—But Always the Same Experience
Success Depends on Everyone Receiving Your Best Experience
It’s how people work now: at home, on the go, in the workplace—and all at the same time. It’s critical to ensure a team that’s spread apart is working like they’re together. And that customers are getting your best possible experience. So, you need to make collaboration fast and easy, and keep services scoring high reviews. For employees in every role, especially customer contact agent, the latest in communications can elevate your culture, your journeys, your success.
New Ways to Get Work Done
In the new world of work, teams are taking an all-in-it-together tack. Talent, creativity, and commitment lead, blurring the lines of function and seniority. Foster team vitality with online collaboration that keeps people informed and engaged, from anywhere. Video calls are just the start—communicate all project long via ad-hoc meetings, instant chat, and file posts. Change locations, or priorities, and keep working seamlessly.
In a deluge of incoming customer needs, combine the latest apps, automation, and AI to get people out of queue and matched to what they need. Help a customer by finding a subject matter expert during a brief hold. Treat every channel with equal, but tailored service—maybe add video for an “in-person” touch. Use self-service to answer frequent queries, set up convenient callbacks, and make seamless handoffs for info and agents. Anticipate inquiries with proactive outreach.
Emerging from a year that changed so much, businesses are finding ways to increase well-being and build lasting success. Our new survey reveals what’s permanently different and what matters now.
Aragon Research looks at the latest in digital work hubs—integrated work environments—and how they can help your work-from-anywhere employees get work done, even when they can’t be in the same place.
Educators need a reliable and organized way to keep students engaged while learning from home. An Avaya Spaces virtual classroom scales to any level. Create your room now and get 60 days free.
Go beyond just video meetings. Avaya Spaces gives you cloud-based meetings but also delivers all-day collaboration. Get a free 60-day license for your entire organization.
Work From Anywhere—Adapting to Today's Changing Economy
Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Hear about innovations for game-changing customer engagement and organizational efficiencies.
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