It’s how people work now: at home, on the go, in the workplace—and all at the same time. It’s critical to ensure a team that’s spread apart is working like they’re together. And that customers are getting your best possible experience. So, you need to make collaboration fast and easy, and keep services scoring high reviews. For employees in every role, especially customer contact agent, the latest in communications can elevate your culture, your journeys, your success.
In the new world of work, teams are taking an all-in-it-together tack. Talent, creativity, and commitment lead, blurring the lines of function and seniority. Foster team vitality with online collaboration that keeps people informed and engaged, from anywhere. Video calls are just the start—communicate all project long via ad-hoc meetings, instant chat, and file posts. Change locations, or priorities, and keep working seamlessly.
In a deluge of incoming customer needs, combine the latest apps, automation, and AI to get people out of queue and matched to what they need. Help a customer by finding a subject matter expert during a brief hold. Treat every channel with equal, but tailored service—maybe add video for an “in-person” touch. Use self-service to answer frequent queries, set up convenient callbacks, and make seamless handoffs for info and agents. Anticipate inquiries with proactive outreach.
Webinar
Home Office Productivity Requires a New Mindset
Webinar
Empower Your Remote Workers to Effectively & Securely Do Their Jobs
Webinar
Work-From-Home Productivity with Avaya Cloud Office
Educators need a reliable and organized way to keep students engaged while learning from home. An Avaya Spaces virtual classroom scales to any level. Create your room now and get 60 days free.
Go beyond just video meetings. Avaya Spaces gives you cloud-based meetings but also delivers all-day collaboration. Get a free 60-day license for your entire organization.
Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses need to adopt work-from-anywhere mindsets and practices. And deliver agile, hyper-personalized interactions. Hear about innovations that can enable game-changing customer engagement and organizational efficiencies.
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