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WORK FROM ANYWHERE

Many Different Locations—But Always the Same Experience

Success Depends on Everyone Receiving Your Best Experience

It’s how people work now: at home, on the go, in the workplace—and all at the same time. It’s critical to ensure a team that’s spread apart is working like they’re together. And that customers are getting your best possible experience. So, you need to make collaboration fast and easy, and keep services scoring high reviews. For employees in every role, especially customer contact agent, the latest in communications can elevate your culture, your journeys, your success.

New Ways to Get Work Done

In the new world of work, teams are taking an all-in-it-together tack. Talent, creativity, and commitment lead, blurring the lines of function and seniority. Foster team vitality with online collaboration that keeps people informed and engaged, from anywhere. Video calls are just the start—communicate all project long via ad-hoc meetings, instant chat, and file posts. Change locations, or priorities, and keep working seamlessly.

New Ways to Get Work Done
Confident call center agent working remotely.

Front Line Agents Backed by the Entire Team

In a deluge of incoming customer needs, combine the latest apps, automation, and AI to get people out of queue and matched to what they need. Help a customer by finding a subject matter expert during a brief hold. Treat every channel with equal, but tailored service—maybe add video for an “in-person” touch. Use self-service to answer frequent queries, set up convenient callbacks, and make seamless handoffs for info and agents. Anticipate inquiries with proactive outreach.

A Day in the Life of Your Contact Center

See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya OneCloud CCaaS. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.

Browse the eBook
A Day in the Life of Your Contact Center

Delivering Productivity in a Post-Pandemic Era

Aragon Research looks at the latest in digital work hubs—integrated work environments—and how they can help your work-from-anywhere employees get work done, even when they can’t be in the same place.

Avaya Blogs for Your Work-From-Anywhere World

Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360

Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360

Remote work has been an overwhelming success, but it won’t keep employees out of the office full-time as the world...

Oliver Bengtsson

June 17 2 min read

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Remote Work is here to stay. Make it Work with a Unified Communications solution from the Cloud

Remote work is here to stay. Make it work with UCaaS.

More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...

Scott Hanwell

March 09 3 min read

Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs

Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs

The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....

Scott Hanwell

March 11 3 min read

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic

Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...

Brian Baumgart

February 24 4 min read

Learn More in Avaya Webinars

Empower Your Remote Workers to Effectively & Securely Do Their Jobs

Webinar

Empower Your Remote Workers to Effectively & Securely Do Their Jobs

Enable Work-From-Home Productivity with Avaya Cloud Office by RingCentral

Webinar

Work-From-Home Productivity with Avaya Cloud Office

Step Up Your Collaboration

Try Avaya Spaces for Free

Create an Always-On Classroom

Educators need a reliable and organized way to keep students engaged while learning from home. An Avaya Spaces virtual classroom scales to any level. Create your room now and get 60 days free.

Keep Your Entire Enterprise Connected

Go beyond just video meetings. Avaya Spaces gives you cloud-based meetings but also delivers all-day collaboration. Get a free 60-day license for your entire organization. 

Work From Anywhere—Adapting to Today's Changing Economy

Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Hear about innovations for game-changing customer engagement and organizational efficiencies.

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Work From Anywhere—Adapting to Today's Changing Economy

Resources

Avaya Work from Home Communications Planning Guide

Understand what the current work at home situation looks like for many digital workers and learn how Avaya solutions can help with the Tools...

Video

Video

Avaya Spaces on Avaya Vantage

Infographic

Avaya Research: The Rise of “Work from Anywhere”

Man working from home, on a video call.

Fact Sheet

7 Business Benefits of Moving to Cloud Communications

White Paper

Best Practices for Managing a Remote Workforce

The Power of Connection: Why You Should Integrate Your Business Apps with UCaaS

White Paper

Why You Should Integrate Your Business Apps with UCaaS

Composing a Better Home Office Communications Experience

Brochure

Composing a Better Home Office Communications Experience

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Learn More about Work-From-Anywhere Solutions

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