It’s how people work now: at home, on the go, in the workplace—and all at the same time. It’s critical to ensure a team that’s spread apart is working like they’re together. And that customers are getting your best possible experience. So, you need to make collaboration fast and easy, and keep services scoring high reviews. For employees in every role, especially customer contact agent, the latest in communications can elevate your culture, your journeys, your success.
In the new world of work, teams are taking an all-in-it-together tack. Talent, creativity, and commitment lead, blurring the lines of function and seniority. Foster team vitality with online collaboration that keeps people informed and engaged, from anywhere. Video calls are just the start—communicate all project long via ad-hoc meetings, instant chat, and file posts. Change locations, or priorities, and keep working seamlessly.
In a deluge of incoming customer needs, combine the latest apps, automation, and AI to get people out of queue and matched to what they need. Help a customer by finding a subject matter expert during a brief hold. Treat every channel with equal, but tailored service—maybe add video for an “in-person” touch. Use self-service to answer frequent queries, set up convenient callbacks, and make seamless handoffs for info and agents. Anticipate inquiries with proactive outreach.
See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya OneCloud CCaaS. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
Browse the eBookEmerging from a year that changed so much, businesses are finding ways to increase well-being and build lasting success. Our new survey reveals what’s permanently different and what matters now.
Aragon Research looks at the latest in digital work hubs—integrated work environments—and how they can help your work-from-anywhere employees get work done, even when they can’t be in the same place.
More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...
Scott Hanwell
March 09 3 min read
The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....
March 11 3 min read
Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...
February 24 4 min read
According to recent Avaya research, businesses are focused on equipping their employees with new tools to enable remote...
November 05 4 min read
We have learned a lot about remote work since the emergence of COVID-19. Most businesses didn’t have contingency...
October 27 3 min read
With 2020 nearly in the rear-view mirror, the many challenges it has thrown are likely to have long term effects, not...
December 08 4 min read
Webinar
Empower Your Remote Workers to Effectively & Securely Do Their Jobs
Webinar
Work-From-Home Productivity with Avaya Cloud Office
Educators need a reliable and organized way to keep students engaged while learning from home. An Avaya Spaces virtual classroom scales to any level. Create your room now and get 60 days free.
Go beyond just video meetings. Avaya Spaces gives you cloud-based meetings but also delivers all-day collaboration. Get a free 60-day license for your entire organization.
Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Hear about innovations for game-changing customer engagement and organizational efficiencies.
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