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WORK FROM ANYWHERE

Many Different Locations—But Always the Same Experience

Success Depends on Everyone Receiving Your Best Experience

It’s how people work now: at home, on the go, in the workplace—and all at the same time. It’s critical to ensure a team that’s spread apart is working like they’re together. And that customers are getting your best possible experience. So, you need to make collaboration fast and easy, and keep services scoring high reviews. For employees in every role, especially customer contact agent, the latest in communications can elevate your culture, your journeys, your success.

New Ways to Get Work Done

In the new world of work, teams are taking an all-in-it-together tack. Talent, creativity, and commitment lead, blurring the lines of function and seniority. Foster team vitality with online collaboration that keeps people informed and engaged, from anywhere. Video calls are just the start—communicate all project long via ad-hoc meetings, instant chat, and file posts. Change locations, or priorities, and keep working seamlessly.

New Ways to Get Work Done
Confident call center agent working remotely.

Front Line Agents Backed by the Entire Team

In a deluge of incoming customer needs, combine the latest apps, automation, and AI to get people out of queue and matched to what they need. Help a customer by finding a subject matter expert during a brief hold. Treat every channel with equal, but tailored service—maybe add video for an “in-person” touch. Use self-service to answer frequent queries, set up convenient callbacks, and make seamless handoffs for info and agents. Anticipate inquiries with proactive outreach.

Delivering Productivity in a Post-Pandemic Era

Aragon Research looks at the latest in digital work hubs—integrated work environments—and how they can help your work-from-anywhere employees get work done, even when they can’t be in the same place.

Avaya Blogs for Your Work-From-Anywhere World

Remote Work is here to stay. Make it Work with a Unified Communications solution from the Cloud

Remote work is here to stay. Make it work with UCaaS.

More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...

Scott Hanwell

March 09 3 min read

Continue Reading
Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs

Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs

The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....

Scott Hanwell

March 11 3 min read

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic

Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...

Brian Baumgart

February 24 4 min read

vantage3

It’s Time to Compose a Better Home Office Experience

According to recent Avaya research, businesses are focused on equipping their employees with new tools to enable remote...

Jabeen Manzoor

November 05 4 min read

The Rise of Workstream Collaboration: How COVID-19 Is Spurring the New Future of Work

The Rise of Workstream Collaboration: How COVID-19 Is Spurring the New Future of Work

We have learned a lot about remote work since the emergence of COVID-19. Most businesses didn’t have contingency...

Simon Harrison

October 27 3 min read

‘Work from Anywhere’ is Here to Stay: Should You Keep Your Current Collaboration Tools?

‘Work from Anywhere’ is Here to Stay: Should You Keep Your Current Collaboration Tools?

With 2020 nearly in the rear-view mirror, the many challenges it has thrown are likely to have long term effects, not...

Oliver Bengtsson

December 08 4 min read

Learn More in Avaya Webinars

Home Office Productivity Requires a New Mindset

Webinar

Home Office Productivity Requires a New Mindset

Empower Your Remote Workers to Effectively & Securely Do Their Jobs

Webinar

Empower Your Remote Workers to Effectively & Securely Do Their Jobs

Enable Work-From-Home Productivity with Avaya Cloud Office by RingCentral

Webinar

Work-From-Home Productivity with Avaya Cloud Office

Step Up Your Collaboration

Try Avaya Spaces for Free

Create an Always-On Classroom

Educators need a reliable and organized way to keep students engaged while learning from home. An Avaya Spaces virtual classroom scales to any level. Create your room now and get 60 days free.

Keep Your Entire Enterprise Connected

Go beyond just video meetings. Avaya Spaces gives you cloud-based meetings but also delivers all-day collaboration. Get a free 60-day license for your entire organization. 

Work From Anywhere—Adapting to Today's Changing Economy

Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Hear about innovations for game-changing customer engagement and organizational efficiencies.

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Work From Anywhere—Adapting to Today's Changing Economy
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Learn More about Work-From-Anywhere Solutions

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