It’s how people work now: at home, on the go, in the workplace—and all at the same time. It’s critical to ensure a team that’s spread apart is working like they’re together. And that customers are getting your best possible experience. So, you need to make collaboration fast and easy, and keep services scoring high reviews. For employees in every role, especially customer contact agent, the latest in communications can elevate your culture, your journeys, your success.
In the new world of work, teams are taking an all-in-it-together tack. Talent, creativity, and commitment lead, blurring the lines of function and seniority. Foster team vitality with online collaboration that keeps people informed and engaged, from anywhere. Video calls are just the start—communicate all project long via ad-hoc meetings, instant chat, and file posts. Change locations, or priorities, and keep working seamlessly.
In a deluge of incoming customer needs, combine the latest apps, automation, and AI to get people out of queue and matched to what they need. Help a customer by finding a subject matter expert during a brief hold. Treat every channel with equal, but tailored service—maybe add video for an “in-person” touch. Use self-service to answer frequent queries, set up convenient callbacks, and make seamless handoffs for info and agents. Anticipate inquiries with proactive outreach.
Webinar
Home Office Productivity Requires a New Mindset
Webinar
Empower Your Remote Workers to Effectively & Securely Do Their Jobs
Webinar
Work-From-Home Productivity with Avaya Cloud Office
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Let us create a free personal Avaya Spaces account just for you. See how easy it is to meet, share, and chat (even try video conferencing free for 60 days). Use your account forever. Or, move to more features and a company license for your entire team, ready at an affordable per user/per month subscription.
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