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Future-ready unified communications

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A better way to work—for however you’re working.

Our all-in-one cloud communications platform empowers your employees with faster, continuous collaboration. Enable a flexible hybrid model—remote and in-office—that ensures everyone is always ready to meet work—routine or unplanned—head on.

Power your digital future

Enable work to be from anywhere, support the fluid nature of problem solving, and fuse employee experience with customer experience through your new online front door.

Get more from multiexperience

Deliver the experience you have outside of work, inside of work. Meet the challenges of a work-from-anywhere world with multiexperience collaboration that crosses devices, touchpoints, and modalities.

Create a better way to work

Keep everyone connected and informed by knocking down every barrier to collaboration, so you make decisions faster and empower your teams to act in the moment.

Get a simple, flexible cloud experience

Move to the digital cloud at your own pace with solutions that make it easy to get new features and upgrades without IT headaches. Flexible subscription models are designed to meet your unique business needs.

Trust us to build your digital workplace

We have solutions that consistently lead the way in the world of collaboration, for customers of any size. And that are fully supported by 3,000 certified professional consultants worldwide.

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What is UCaaS?

Learn all about Unified Communications as a Service (UCaaS): How it simultaneously expands and simplifies your communications options. How it makes you more efficient and capable. And how it takes your interactions and collaboration to the next level—for both employees and customers.

91%

91% of companies feel that embedding communications into processes and applications is important.

86%

86% of companies want a free-flowing interaction application to support all communication channels.

Cloud communications for your-size business.

Find the right enterprise-grade solutions, scaled for smaller implementations and ready now, to create better experiences for both customers and employees.

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All your tools in one place

Get all your employees on the same page in a matter of minutes with a simple, secure solution. All the tools you need to connect your employees together, wherever they are, on whichever devices they need to get the job done, all in one app.

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Smiling male contact center agent

Elevate your experiences

Your customer service call center is the make-or-break entrance to your business. Make every experience effortless with cloud-based contact center solutions that connect your employees to your customers across the channels they use the most.

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What customers are saying:

Check out Avaya UCaaS ratings from independent review site TrustRadius.

Success stories:

State of Montana improves UC service to better protect and serve

Learn how Montana decreases time for first responders to reach 911 callers, centralize telecommunications, and remotely diagnose and repair issues.

State of Montana improves UC service to better protect and serve

The New York Mets hit the guest experience out of the park

The New York Mets hit the guest experience out of the park

Jindal SAW upgrades communication capabilities while protecting its investments

Jindal SAW upgrades communication capabilities while protecting its investments

Industry recognition for Avaya UC solutions:

Aragon Research Globe for Unified Communications and Collaboration, 2022
The Aragon Research Globe for Intelligent Video Conferencing, 2022
Avaya Media Processing Core is the UC Today 2022 Most Innovative Product of the Year
Brandon Hall Group HCM Excellence Awards
TMC 2021 Cloud Computing Excellence Award
Aragon Research Globe for Unified Communications and Collaboration, 2021
Avaya OneCloud UCaaS Scores High Customer Sentiment Ratings in MetriStar Study
Digital.com’s Best Business Phone Services of 2020
Digital.com: The Best VOIP Phone Services Of 2020
TMC 2022 Internet Telephony Product of the Year Award

Industry recognition for Avaya UC solutions:

Aragon Research Globe for Unified Communications and Collaboration, 2022
The Aragon Research Globe for Intelligent Video Conferencing, 2022
Avaya Media Processing Core is the UC Today 2022 Most Innovative Product of the Year
Brandon Hall Group HCM Excellence Awards
TMC 2021 Cloud Computing Excellence Award
Aragon Research Globe for Unified Communications and Collaboration, 2021
Avaya OneCloud UCaaS Scores High Customer Sentiment Ratings in MetriStar Study
Digital.com’s Best Business Phone Services of 2020
Digital.com: The Best VOIP Phone Services Of 2020
TMC 2022 Internet Telephony Product of the Year Award

From the Avaya connected blog...

Integrate your Contact Center with your Communications System

Integrate your Contact Center with your Communications System

Imagine you’re a customer service rep at ABC Company. A customer inquiry falls into your queue, and you need an...

April Owusu

April 28 3 min read

Tired of Maintaining Your Business Phone System? Cloud Communications is the Answer

Tired of Maintaining Your Business Phone System? Cloud Communications is the Answer

The average business phone system has a lifespan of six to eight years, but some stick around for 10-20… or more....

April Owusu

February 24 3 min read

Communications in College: Not Just a Degree

Communications in college: Not just a degree

As we look towards a hopeful post-pandemic future, academia is one of those areas that not only provides unique case...

Oliver Bengtsson

May 04 4 min read

Resources:

Video

How to stay competitive with integrated cloud communications

We have entered a new era of cloud dominance with new tools and technologies enabling businesses to deliver effortless customer and...

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Fact Sheet

Avaya Cloud Office by RingCentral

Change how your business communicates when you simplify how you call, chat, meet, and collaborate.

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Video

Avaya Devices and Phones

Our mission is to bring the personal smart phone experience to the employee desktop in a way that makes sense for business.

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Ready for better employee collaboration?

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