With your Avaya cloud-based contact center, you can make experiences always effortless, seamless, and context driven—memorable across all touchpoints for customers and the employees who serve them.
Connect with customers how and when they want—and instantly adapt to their needs.
Synchronize processes and resources to streamline and personalize all experiences.
Empower and enable employees with intuitive tools that help them serve customers.
Transform customer and employee engagement with timely insights, context, and knowledge.
For business success, experiences—both customer and employee—matter more than anything else. Engaged, empowered employees in your contact center have a direct and positive impact on your customer experience. Learn about the four pillars that can support your essential customer experience in 2021.
Multiexperience Contact Center
The “everything customer” wants to connect using voice, chat, email, text, social, and self-service options. Avaya OneCloud CCaaS delivers a seamless experience across all devices and touchpoints.
Give employees and customers the power to streamline their journeys. From easy, self-service options for customers to employee tools like proactive outreach, virtual assistants, biometrics and more, create the best experience every time.
Even the best employee can only do so much at once. With an AI-powered contact center, employees and customers can leverage the latest in AI and machine learning to achieve exactly what is needed in the moment.
Get the insights you need to meet customers wherever they are. Gain real-time performance feedback to ensure employees are delivering a superior experience.
The right tools transform employees into brand ambassadors. Avaya One Cloud CCaaS provides everything employees need to be there when customers need them the most, exceeding expectations of the everything customer.
Access the most up-to-date Avaya OneCloud technology to ensure the best possible communications experience for your business. Avaya OneCloud Subscription comes at a price point that lets you move forward right now.
Entirely dedicated to your organization, a private cloud is built on a flexible pay-per-use model and delivers high performance, speed, security, compliance, and easy scalability. So you can keep innovating with everything the cloud offers.
Our newly patented chatbot technology lets virtual agents work via voice, text and chat to serve customers. Infused into your Avaya OneCloud CCaaS solution, this AI helps you provide more seamless, predictive, personalized experiences to all.
Read the NewsIn less than a week, Avaya deployed a fully cloud-based SaaS solution enabling employees, including contact center agents, to work from home. Avaya OneCloud CCaaS allowed Hydro Ottawa to make this seamless transition with no interruption of service, ensuring customers could continue to communicate with the company while facilitating the safety of employees.
Mark Fernandes
CIO Hydro Ottawa
Today’s customer is more sophisticated than ever. They are inquisitive yet impatient, decisive yet unpredictable,...
Natalie Keightley
April 20 3 min read
Successful organizations understand the importance of customer service and go above and beyond to excite and impress....
April 07 3 min read
If you operate an on-premises contact center, you’re likely in the process of shifting to a cloud-based model or...
January 14 6 min read
When you first started your business, things were simple. Customer service was the occasional ring of your phone. Over...
March 31 3 min read
Artificial Intelligence is already impacting virtually all facets of our lives: everything from our newsfeeds to...
March 24 3 min read
Today’s customers present us with a paradox – they want everything, but not all at the same time. Sometimes...
November 12 2 min read
The contact center is full of personality, with both customers and agents having their own unique traits and behaviors....
February 04 3 min read
According to Deloitte’s 2019 Global Contact Center Survey, 56% of companies believe that Artificial Intelligence...
February 09 4 min read
Delivering your best experiences now takes more than an omnichannel approach. Gartner introduces multiexperience: Your customers, your team members, the apps they're using, and the digital and human touchpoints you present are all integrated. It’s an edge-to-edge system knit together with seamless interactions, handoffs, and data.
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For the second straight year, Avaya is positioned as a Leader in the Aragon Research Globe for Intelligent Contact Centers. Recognizing our innovation in customer experience solutions, Aragon notes that we’ve “continued to push the envelope with Avaya Contact Center.”
Avaya receives the 2020 North American Frost Radar Best Practices Award for Growth, Innovation & Leadership in Workforce Optimization. Frost and Sullivan says our complete approach—including AI-infused bots, predictive routing, and agent guidance—makes us the market leader.
AVAYA ONECLOUD CCAAS
This is the latest in self-service, routing, and agent tools—plus great workforce engagement features and some pretty amazing analytics. Ready to buy now.
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