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Connect Customer Service Across Every Touchpoint

Deliver an effortless journey with Avaya OneCloud CCaaS. 

Empower Customers and Employees Alike

Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

What is CCaaS?

What is CCaaS?

Learn what Contact Center as a Service (CCaaS) is and isn't, what it does, and how it's managed. Find out about CCaaS capabilities and how to choose the correct vendor.

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Designed for Connected Experiences

Avaya OneCloud CCaaS brings everything together so you can create connected experiences for customers and employees.

Explore Features

Proactive, Effortless Automation and Service

When it comes to providing always-on customer service, we make it easy with predictive AI-powered tools.

See What You Can Do

Smarter Self-Service

Deliver intelligent, conversational self-service—24/7—with options to connect with a live agent.

Intelligent Routing

Match customers with the best employees using business rules, internal and external context, and desired outcomes.

Completely Connected Employees

Enhance team collaboration with converged communications that dissolve front- and back-office silos.

Ventana Research

Ventana Research Names Avaya Exemplary Vendor in Agent Management

Ventana recognizes Avaya’s exceptional ability in Product Experience and Customer Experience that empowers employees to deliver extraordinary experiences.

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Explore Pricing

Choose from Digital, Voice, or All-Media packages, or create your own unique solution.

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Create Your Own Solution

Work with us to create a solution that meets your unique business needs.

What Customers are Saying

Check out Avaya OneCloud CCaaS ratings from independent review site TrustRadius.

Success Stories

Engagent Health Increases Conversions by 60% Using Avaya OneCloud Solutions

Under a pandemic-driven huge increase in call volume, Engagent maintains quality of service, keeps staff connected, and supports scalable growth.

See What Avaya OneCloud CCaaS Can Do

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Meet Avaya OneCloud

Connect Every Interaction

Bring everything together in an AI-driven approach to create one effortless experience.

Discover a Total Experience

Achieve Any Outcome

Choose from pre-built apps or extend what you have, no need to start from scratch.

Compose Any Experience

Innovate on Demand

Choose the cloud and AI capabilities you want and tap into our leading partner ecosystem.

Get Cloud and AI
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Total Experience in Your Business

Can your employees wow every customer? Our research shows how enterprises view Total Experience. Our great resources help strengthen your knowledge. And a self-assessment will reveal how your business compares.

Research ResultsResources & Quiz