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Designed for Connected Experiences
Avaya OneCloud CCaaS brings everything together so you can create connected experiences for customers and employees.
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Connect Customer Service Across Every Touchpoint
Deliver an effortless journey with Avaya OneCloud CCaaS.
Empower Customers and Employees Alike
Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
What is CCaaS?
Learn what Contact Center as a Service (CCaaS) is and isn't, what it does, and how it's managed. Find out about CCaaS capabilities and how to choose the correct vendor.
Proactive, Effortless Automation and Service
When it comes to providing always-on customer service, we make it easy with predictive AI-powered tools.
See What You Can DoSmarter Self-Service
Deliver intelligent, conversational self-service—24/7—with options to connect with a live agent.
Intelligent Routing
Match customers with the best employees using business rules, internal and external context, and desired outcomes.
Completely Connected Employees
Enhance team collaboration with converged communications that dissolve front- and back-office silos.
Avaya Named a Contact Center Leader for Third Straight Year
The 2021 Aragon Research Globe for Intelligent Contact Centers highlights how Avaya drives better experiences for both customers and employees.
Read the ReportExplore Pricing
Choose from Digital, Voice, or All-Media packages, or create your own unique solution.
View PricingDigital
$41
user/month
Voice
$71
user/month
All Media
$106
user/month
Create Your Own Solution
Work with us to create a solution that meets your unique business needs.
Take a Look Inside Avaya OneCloud CCaaS
View DemoMeet Avaya OneCloud
Connect Every Interaction
Bring everything together in an AI-driven approach to create one effortless experience.
Discover a Total ExperienceAchieve Any Outcome
Choose from pre-built apps or extend what you have, no need to start from scratch.
Compose Any ExperienceInnovate on Demand
Choose the cloud and AI capabilities you want and tap into our leading partner ecosystem.
Get Cloud and AITotal Experience in Your Business
Can your employees wow every customer at every step of the journey? Explore our research on how enterprises view Total Experience. Take a self-assessment to see how your business compares.
Explore Research ResultsTake a Self-AssessmentWhy You Should Connect Your Employee and Customer Experiences
You know employee skill and enthusiasm are huge factors in delivering great customer service. Bring together your employee and customer experiences—you’ll see empowered teams providing personalized attention and immediate satisfaction to customers. Now, that’s a win-win.
