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Avaya OneCloud CCaaS

Reimagine Your Customer and Employee Experiences

Each Experience Shapes the Future

With your Avaya cloud-based contact center, you can make experiences always effortless, seamless, and context driven—memorable across all touchpoints for customers and the employees who serve them.

Four Ways CCaaS Delivers a Better Employee and Customer Experience

For business success, experiences—both customer and employee—matter more than anything else. Engaged, empowered employees in your contact center have a direct and positive impact on your customer experience. Learn about the four pillars that can support your essential customer experience in 2021.

Explore Avaya OneCloud CCaaS

Woman at home talking on phone while working on laptop.

Multiexperience Contact Center

The “everything customer” wants to connect using voice, chat, email, text, social, and self-service options. Avaya OneCloud CCaaS delivers a seamless experience across all devices and touchpoints.


Give employees and customers the power to streamline their journeys. From easy, self-service options for customers to employee tools like proactive outreach, virtual assistants, biometrics and more, create the best experience every time.

AI and Knowledge

Even the best employee can only do so much at once. With an AI-powered contact center, employees and customers can leverage the latest in AI and machine learning to achieve exactly what is needed in the moment.

Analytics and Reporting

Get the insights you need to meet customers wherever they are. Gain real-time performance feedback to ensure employees are delivering a superior experience.

Workforce Engagement

The right tools transform employees into brand ambassadors. Avaya One Cloud CCaaS provides everything employees need to be there when customers need them the most, exceeding expectations of the everything customer.

Avaya OneCloud Subscription

Access the most up-to-date Avaya OneCloud technology to ensure the best possible communications experience for your business. Avaya OneCloud Subscription comes at a price point that lets you move forward right now.

Avaya OneCloud Private

Entirely dedicated to your organization, a private cloud is built on a flexible pay-per-use model and delivers high performance, speed, security, compliance, and easy scalability. So you can keep innovating with everything the cloud offers.

Engagent Health

Engagent Health Increases Conversions by 60% Using Avaya OneCloud Solutions

View Case Study
Hydro Ottawa

Energy & Utilities

Hydro Ottawa Keeps Customers Energized With Avaya OneCloud CCaaS

Health Plan of San Mateo


Health Plan of San Mateo Strengthens Member Service Via Improved Reporting & Call Visibility



With Avaya, CIEE Transforms Its Communication with Its Student Client Base

AI Takes the Spotlight in Our 600th Contact Center Patent

Our newly patented chatbot technology lets virtual agents work via voice, text and chat to serve customers. Infused into your Avaya OneCloud CCaaS solution, this AI helps you provide more seamless, predictive, personalized experiences to all.

Read the News
AI Takes the Spotlight in Our 600th Contact Center Patent

In less than a week, Avaya deployed a fully cloud-based SaaS solution enabling employees, including contact center agents, to work from home. Avaya OneCloud CCaaS allowed Hydro Ottawa to make this seamless transition with no interruption of service, ensuring customers could continue to communicate with the company while facilitating the safety of employees.

Mark Fernandes

CIO Hydro Ottawa

Transcend Omnichannel Thinking and Embrace Multiexperience to Improve CX

Delivering your best experiences now takes more than an omnichannel approach. Gartner introduces multiexperience: Your customers, your team members, the apps they're using, and the digital and human touchpoints you present are all integrated. It’s an edge-to-edge system knit together with seamless interactions, handoffs, and data.











We’re Known as a Leader in Contact Center Innovation

For the second straight year, Avaya is positioned as a Leader in the Aragon Research Globe for Intelligent Contact Centers. Recognizing our innovation in customer experience solutions, Aragon notes that we’ve “continued to push the envelope with Avaya Contact Center.”

Read the Aragon Research Globe
Read the Frost Radar Award

We’re Recognized for Creating Innovative Customer Experiences

Avaya receives the 2020 North American Frost Radar Best Practices Award for Growth, Innovation & Leadership in Workforce Optimization. Frost and Sullivan says our complete approach—including AI-infused bots, predictive routing, and agent guidance—makes us the market leader.

Industry Recognition for Avaya Contact Center Solutions 15 Best Call Center Software of 2020
CUSTOMER Magazine 2020 Contact Center Technology Award
Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers
The Aragon Research Globe™ for Intelligent Contact Center, 2020
Frost & Sullivan Best Practices Awards 2020
Frost & Sullivan Customer Value Leadership Award
See All Awards

Contact Center Agent


Ready in Hours, Your Contact Center in the Cloud

This is the latest in self-service, routing, and agent tools—plus great workforce engagement features and some pretty amazing analytics. Ready to buy now.

Let's Reimagine Your Contact Center

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