Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Ventana Research Names Avaya Exemplary Vendor in Agent Management
Ventana recognizes Avaya’s exceptional ability in Product Experience and Customer Experience that empowers employees to deliver extraordinary experiences.
Check out Avaya OneCloud CCaaS ratings from independent review site TrustRadius.
Real-World Story: How to Meet Unique Customer Needs
See how Cadence, a premier business process outsourcer in Scotland, uses Avaya OneCloud CCaaS to meet the varying needs of its customers.
What is CCaaS?
Learn what Contact Center as a Service (CCaaS) is and isn't, what it does, and how it's managed. Find out about CCaaS capabilities and how to choose the correct vendor.
Why You Should Connect Your Employee and Customer Experiences
You know employee skill and enthusiasm are huge factors in delivering great customer service. Bring together your employee and customer experiences—you’ll see empowered teams providing personalized attention and immediate satisfaction to customers. Now, that’s a win-win.
