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Connect Customer Service Across Every Touchpoint

Deliver an effortless journey with Avaya OneCloud CCaaS. 

Empower Customers and Employees Alike

Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

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Features to Create Connected Experiences

  • Proactive Automation and Service: Always-on customer service made easy with predictive AI-powered tools.
  • Smarter Self-Service: Intelligent, conversational self-service that includes options to connect with a live agent.
  • Intelligent Routing: Customers matched with the right employees.
  • Composable Desktops: Agent and supervisor desktops customized to empower, inform, and deliver positive experiences for all.
  • Completely Connected Employees: Combined communications that bring together your front and back offices.
Explore Features
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Ventana Research Names Avaya Exemplary Vendor in Agent Management

Ventana recognizes Avaya’s exceptional ability in Product Experience and Customer Experience that empowers employees to deliver extraordinary experiences.

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Explore Pricing

Choose from Digital, Voice, or All-Media packages, or create your own unique solution.

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Create Your Own Solution

Work with us to create a solution that meets your unique business needs.

What Customers are Saying

Check out Avaya OneCloud CCaaS ratings from independent review site TrustRadius.

Real-World Story: How to Meet Unique Customer Needs

See how Cadence, a premier business process outsourcer in Scotland, uses Avaya OneCloud CCaaS to meet the varying needs of its customers.

Avaya OneCloud CCaaS: The Solution for Meeting Unique Customer Needs
What is CCaaS?

What is CCaaS?

Learn what Contact Center as a Service (CCaaS) is and isn't, what it does, and how it's managed. Find out about CCaaS capabilities and how to choose the correct vendor.

See What Avaya OneCloud CCaaS Can Do

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