Avaya’s 600th Contact Center Patent |
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With your Avaya cloud-based contact center, you can make experiences always effortless, seamless, and context driven—memorable across all touchpoints for customers and the employees who serve them.
Connect with customers how and when they want—and instantly adapt to their needs.
Synchronize processes and resources to streamline and personalize all experiences.
Empower and enable employees with intuitive tools that help them serve customers.
Transform customer and employee engagement with timely insights, context, and knowledge.
For business success, experiences—both customer and employee—matter more than anything else. Engaged, empowered employees in your contact center have a direct and positive impact on your customer experience. Learn about the four pillars that can support your essential customer experience in 2021.
The “everything customer” wants to connect using voice, chat, email, text, social, and self-service options. Avaya OneCloud CCaaS delivers a seamless experience across all devices and touchpoints.
Give employees and customers the power to streamline their journeys. From easy, self-service options for customers to employee tools like proactive outreach, virtual assistants, biometrics and more, create the best experience every time.
Even the best employee can only do so much at once. With an AI-powered contact center, employees and customers can leverage the latest in AI and machine learning to achieve exactly what is needed in the moment.
Get the insights you need to meet customers wherever they are. Gain real-time performance feedback to ensure employees are delivering a superior experience.
The right tools transform employees into brand ambassadors. Avaya One Cloud CCaaS provides everything employees need to be there when customers need them the most, exceeding expectations of the everything customer.
Energy & Utilities
In less than a week, Avaya deployed a fully cloud-based SaaS solution enabling employees, including contact center agents, to work from home. Avaya OneCloud CCaaS allowed Hydro Ottawa to make this seamless transition with no interruption of service, ensuring customers could continue to communicate with the company while facilitating the safety of employees.
CIO Hydro Ottawa
Customers should move seamlessly through your business, beyond agents, across departments, using many touchpoints.
Delivering your best experiences now takes more than an omnichannel approach. Gartner introduces multiexperience: Your customers, your team members, the apps they're using, and the digital and human touchpoints you present are all integrated. It’s an edge-to-edge system knit together with seamless interactions, handoffs, and data.
For the second straight year, Avaya is positioned as a Leader in the Aragon Research Globe for Intelligent Contact Centers. Recognizing our innovation in customer experience solutions, Aragon notes that we’ve “continued to push the envelope with Avaya Contact Center.”
Avaya receives the 2020 North American Frost Radar Best Practices Award for Growth, Innovation & Leadership in Workforce Optimization. Frost and Sullivan says our complete approach—including AI-infused bots, predictive routing, and agent guidance—makes us the market leader.
AVAYA ONECLOUD CCAAS
This is the latest in self-service, routing, and agent tools—plus great workforce engagement features and some pretty amazing analytics. Ready to buy now.