Exceed your customers’ expectations.
Your customers demand exceptional, personalized experiences—every time. Avaya Oceana, our comprehensive omnichannel solution, gives you the insights and tools you need to keep them happy and coming back.
Use real-time 360º data to fuel smarter decision-making, enhance agent-customer interactions, and drive loyalty. Optimize operations with seamless system and workflow integrations, and cultivate new opportunities with prepackaged and customized options. Choose the deployment option that best suits your needs—on premises, in the cloud, or hybrid—and leverage our extensive expertise to design, implement and optimize your solution.
Drive Customer Satisfaction, Loyalty, and Lifetime Value
Create a digital experience that increases customer satisfaction, loyalty, and lifetime value
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Optimize Agent and Resource Productivity
Give agents the right tools and context to maximize each customer interaction.
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Any Device, Any Channel, Every Interaction
Provide customers with the perfect experience, enabling them to use any device—mobile, web, phone—at any point in their interaction. Preserve context throughout their journeys by capturing all interaction data. Combine past interaction info from your existing systems with real-time experience data from Avaya Oceana. Then pair customers with the right agents and resources using attribute matching. Transitions are seamless—agents will have the right knowledge, so there’s no need to ask customers to repeat themselves.
Deliver Omnichannel Customer Experience
Avaya Oceana™ Workspaces for agents and supervisors lets you evaluate and enhance your customer experience in real time. Context across all channels keeps your team engaged and one step ahead as they serve customers. Oceana Workspaces delivers customer information from multiple sources in a consolidated desktop view, which lets agents personalize the customer experience across any channel. Co-browse to provide guidance or assist with web forms. Deploy chatbots, and leverage automated prompts. Respond to inquiries on any channel—use context across every channel. View and interact with customer journey maps. Oceana Workspaces is intuitive and easy-to-use, so you’ll even save on your training budget.
Analytics for Your Omnichannel Environment
Avaya Analytics help you capture and capitalize on big data within and across your enterprise. Get customer and team analytics like you’ve never had before. Real-time and historical end-to-end insights into the customer journey, the customer experience, and your operational performance translate to you making best-informed decisions and having better business outcomes and results.
Easy Applications Development
Give your agents, supervisors, and employees access to the exact information they need, when they need it, how they need it.
Using the Avaya Breeze™ Client SDK, you can create unique Avaya Oceana client applications, integrated workflows, and customized agent and supervisor desktop interfaces—like we did for Avaya Oceana Workspaces.
Get Expert Help to Create Your Differentiated Customer Experience
Transform your customer engagement vision and strategy into reality with our award-winning Professional, Managed and Support Services. Services range from communications initial planning and design, to seamless implementation, to integration and ongoing optimization. Rely on Avaya experts around the world to help you improve performance and ROI, reduce risk and TCO, accelerate time to market, and supplement IT staff.
Create Memorable Customer Service
Avaya Oceana powers the customer journey. Now you can personalize every customer interaction with your brand.
- Multi-touch customer experience
- Context-rich agent environment
- Seamless interactions and handoffs
See the Avaya Oceana Experience in Action
Watch how Avaya Oceana makes a buyer’s journey richer and effortless for your customers, consultants, and managers.
- Easy transition between channels
- Single view to the entire journey
- Convenient, detailed data analysis
Elevate Your Customer Experience
Learn how Avaya Oceana can help you tailor all aspects of your customer journey.
- Drive customer satisfaction
- Generate customer insights
- Differentiate your brand
Learn About Oceana at an Avaya Webinar
The View from the Chief Experience Officer
Focusing on the entire customer experience is the key to high customer satisfaction.Attend now >
Value of the Avaya & Salesforce Global Alliance
Learn how this unique integration of software and services can give you a tremendous customer experience across all channels.Attend now >
Leveraging Avaya Services to Improve the Customer Experience
Discover the many ways Avaya helps ensure contact center operators have the best support services experience.Attend now >
Critical Innovations Driving Future Experiences
Create a seamless experience that’s enjoyable for the customer and easy for internal teams to deliver.Get it now >
Customer Engagement Takes the Spotlight
Learn about three pillars of customer experience and how to digitally transform your customers’ experience.Get it now >
Avaya Oceana: Smart, Personalized, Transformative
Frost & Sullivan and Avaya experts discuss how to enable extraordinary customer journeys.Play the video >
Get out of the Queue: Drive Your CX with Attribute Matching
Quickly connecting your customers with the best resource is essential to your success.Read the blog >
Avaya Oceana: Attribute Matching to Optimize CX
Frost & Sullivan and Avaya discuss how to match customers with the best agents.Play the video >
The Buzz on Avaya Contact Center Solutions
Communications Solutions that Move at the Speed of Your CustomersRead now >
Designed for Developers & Administrators—Become an Avaya Oceana App-Building ExpertSign up now >
Avaya Oceana Delivers the Multi-Touch Customer ExperienceWatch now >
Free Training: Avaya Oceana Fundamentals
Learn about Avaya Oceana features and functions, integration options, and application development. See the potential for your business when you study real-life use cases and review sample apps.
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Look Inside Avaya’s Real-World Technical Support Experience
Using our own Avaya Oceana™ Solution we deliver helpful, seamless assistance to users of our online Global Registration Tool.
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Explore Avaya Customer Engagement
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