Cloud for BPO

Pay-by-Usage Contact Center Packages for Business Process Outsourcers

Deliver the Trusted Avaya Customer Experience in the Cloud

  • Launch fast with new contact center voice and/or omnichannel campaigns and solutions for your customers. Support it all in the cloud, or use a hybrid of cloud and on-premises.
  • Minimize upfront capital expenditures. Your Avaya solution is on a pay-per-use service model that wipes out the investment risk associated with a non-cloud approach.
  • Get peace-of-mind support. Your cloud contact center is managed and monitored 24x7 to help ensure availability at all times.
  • Rely on a cloud contact center hardened for privacy and security. Industry standards and regulatory compliance are fully addressed and defined for your tailored solution.
  • Give your contact center Avaya’s extensive advanced standard and add-on features, including auto attendant, secure IVR, call and screen recording, audio storage, call quality monitoring, and outbound dialers. Plus, a framework of APIs is available to integrate into your customer experience and CTI.
  • Extend your agent workforce to include remote and work-from-home personnel with secure Virtual desktop infrastructure.
  • Integrate your new cloud contact center with your third-party products like CRMs.
Build on a Secure Multi-Tenant Cloud Platform

Build on a Secure Multi-Tenant Cloud Platform

Platform security is built in and is present in all layers. We comply with multiple third-party standards, including PCI, and we conduct annual third-party audits. All applications, features and data are isolated by tenant for complete native-cloud multi-tenancy. For BPOs, multi-tenant separation extends down to the BPO clients. Reporting is supported at the sub-call level and offers a variety of ways to slice and dice conversation data. For BPOs, this lets you measure usage by client, using different metrics as required by each client.

See How to Migrate, Extend, Optimize, or Transform Your Business with Avaya Enterprise Cloud

See How to Migrate, Extend, Optimize, or Transform Your Business with Avaya Enterprise Cloud

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