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45%

45% of customers will abandon an online transaction and switch to voice if their question or concern isn’t addressed quickly 

40%

40% of customers still want to talk to a human for emotional or complex interactions

70%

By 2023, Gartner predicts that customers will prefer to use speech interfaces to initiate 70% of self-service interactions 

Key Benefits

Next-level Personalization

Next-level Personalization

Empower agents with a consolidated desktop view of all relevant customer information. Make it easy for them to gain a deeper understanding of what customers want and need to systematically deliver better experiences.

Smart Matching

Smart Matching

Intelligently pair customers with agents based on key business insights and characteristics. Automate the “getting to know you” process to quickly create more connected experiences that deepen brand relationships.

Revenue Acceleration

Revenue Acceleration

Use intelligent inbound and outbound capabilities to capitalize on new revenue streams: cross-sell, up-sell, gather payments, schedule service appointments, offer special promotions/discounts, and more. 

Product Information

Performance Improvement

  • Eliminate disjointed experiences by ensuring agents have the right desktop tools to get the job done. 
  • Monitor, record and analyze interactions to ensure experiences are being managed correctly. 
  • Continually coach and train to consistently meet and exceed expectations. 

Behavioral Pairing

  • Maximize personalization by targeting behavioral attributes like personality, relatability and emotion. 
  • Intelligently pair customers and agents to drive brand satisfaction and loyalty.  
  • Dynamically adjust to optimize results.  
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Self-Service Automation

  • Provide customers fast and efficient self-service across the channels they prefer, elevating to an agent when needed. 
  • Provide personalized interactions and preferences. 
  • Elevate traditional IVR to conversational speech applications.   
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