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Key Benefits

Enhance Connections

Enhance Connections

Deliver a tailored experience, starting by identifying mobile callers before they reach your contact center. Gathering verified mobile caller information up front also increases operational efficiencies. 

Better Customer Experience

Better Customer Experience

Identify mobile callers and move them to a web experience for fast access to the information they need. You’ll cut wait times, reduce toll-free costs, and free agents to focus on higher-value activities.

More Secure Transactions

More Secure Transactions

Next-generation, smartphone-based biometric identification solution that reduces fraud risks while enhancing customer experience. Use voice and facial recognition technology to deliver accurate customer identification.

Avaya Mobile Experience Named a TMC 2019 Communications Solutions Product of the Year

TMC honors products for innovation and excellence and recently named the Avaya Mobile Experience as a winner. Learn more about how to better serve your mobile callers and promote your web-based service options. 

Read the News


70% of calls to contact centers are made from mobile phones  


71% of smartphone users send at least one text per day


Nearly 55% of U.S. households are mobile phone only

Product Information

Mobile Experience

  • Provide faster access to information and answers.
  • Reduce toll costs and number of agents.
  • Better utilize high value agents.
  • Decrease wait times.
Learn More

Mobile Identity

  • Be a leader in digital identity protection
  • Strengthen mobile caller authentication
  • Improve agent productivity
  • Blockchain- enabled
Learn More

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