Give customers a smart, positive experience every time, and you’ll win a lifetime of loyalty. We can help you do exactly that. Customers can choose fast and efficient self-service on the channels they prefer, with an agent available to help as needed. It’s always seamless and context-driven.
Agents also need to stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster. As you gain a deeper understanding of customer needs, your teams become more efficient and effective. Avaya is the leader in Contact Center Solutions and can deliver it the way you need it—on premise or private, public or hybrid cloud.
Focus agents where customers need them most by automating solutions for inbound and outbound speech, video, email and chat applications—removing distractions and keeping your teams focused on what’s important.
Match your best agents with customers by connecting them to the right resources at the right time. Our solutions map customer experiences across all channels to help customers get the ultimate personalized experience every time.
Create smarter, more intuitive interactions, that both improve agent productivity and increase customer satisfaction. Our AI solutions enhance human decision-making, simplify operations, and automate processes.
Improve performance and industry compliance with interaction recording, quality evaluations, automated coaching, customer feedback, voice analytics and automated scheduling. Real-time and historical reports identify areas of excellence and improvement.
Identify mobile callers before they reach your contact center and offer them a mobile web experience unique to their device. Reduce wait times, increase information access, and free up agents to focus on higher-value activities as you reduce costs.
Have peace of mind knowing you're always up to date in a secure, compliant, worry-free Contact Center as-a-Service (CCaaS) solution that your agents will love. Pay as you go at an affordable monthly price. On-premise, Private, Public or Hybrid solutions available.
Get faster results with our deep contact center expertise, innovative solutions and industry-recognized services that help you transform your organization’s customer experience objectives into measurable results—now and in the future.
Team with a leader in Contact Center solutions and join organizations in more than 170 countries who trust Avaya to deliver experiences that matter.
Our open architecture with rich APIs and SDKs means you can confidently and easily customize solutions to meet your needs, and your customers’ needs.
Innovation and Investment
Avaya continues to introduce disruptive solutions, with a focus on mobility, security, and artificial intelligence. Our goal is to help customers leverage what they have and build a bridge to tomorrow.
Breadth of Portfolio
No matter where you are in your journey to deliver exceptional experiences, Avaya can help. From self to assisted service across all channels, to performance enhancements,all delivered on premise, in the cloud or a hybrid of both.
Health Plan of San Mateo
Before, it took me half a day every week to create reports. Now it takes just five minutes. Instead of building reports, I can spend more time raising service levels.
Member Services Manager - Health Plan of San Mateo
The new platform puts us in a strategic position to continue to provide our customers the best performance and service, offering a unique technology in the local and global call center market.
Financial Vice President - UNO
[This project] was not only an important milestone for CIEE’s digital transformation, but also a way of delivering satisfying experiences to young people entering the job market.
Technology and Support Manager - CIEE
Health Plan of San Mateo
Norwegian Cruise Line