Contact Center

Build Loyalty and Value with Every Customer Experience

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Make Every Customer Experience a Great One

Give customers a smart, positive experience every time, and you’ll win a lifetime of loyalty. We can help you do exactly that. Customers can choose fast and efficient self-service on the channels they prefer, with an agent available to help as needed. It’s always seamless and context-driven.

Agents also need to stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster. As you gain a deeper understanding of customer needs, your teams become more efficient and effective. Avaya is the leader in Contact Center Solutions and can deliver it the way you need it—on premise or private, public or hybrid cloud.

90%

More than 90% of the Fortune 100 are Avaya customers

17X

Named a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide 17 times

Products

Contact Center Products

Self Service

Focus agents where customers need them most by automating solutions for inbound and outbound speech, video, email and chat applications—removing distractions and keeping your teams focused on what’s important.

Assisted Service

Match your best agents with customers by connecting them to the right resources at the right time. Our solutions map customer experiences across all channels to help customers get the ultimate personalized experience every time.

Performance Management

Improve performance and industry compliance with interaction recording, quality evaluations, automated coaching, customer feedback, voice analytics and automated scheduling. Real-time and historical reports identify areas of excellence and improvement.

Artificial Intelligence

Create smarter, more intuitive interactions, that both improve agent productivity and increase customer satisfaction. Our AI solutions enhance human decision-making, simplify operations, and automate processes.

Mobile Experience

Identify mobile callers before they reach your contact center and offer them a mobile web experience unique to their device. Reduce wait times, increase information access, and free up agents to focus on higher-value activities as you reduce costs.

CCaaS

Have peace of mind knowing you're always up to date in a secure, compliant, worry-free Contact Center as-a-Service (CCaaS) solution that your agents will love. Pay as you go at an affordable monthly price. On-premise, Private, Public or Hybrid solutions available.

Services

Get faster results with our deep contact center expertise, innovative solutions and industry-recognized services that help you transform your organization’s customer experience objectives into measurable results—now and in the future.

Why Avaya

Global Experience

Global Experience

Team with a leader in Contact Center solutions and join organizations in more than 170 countries who trust Avaya to deliver experiences that matter.

Open Ecosystem

Open Ecosystem

Our open architecture with rich APIs and SDKs means you can confidently and easily customize solutions to meet your needs, and your customers’ needs.

Innovation and Investment

Innovation and Investment

Avaya continues to introduce disruptive solutions, with a focus on mobility, security, and artificial intelligence. Our goal is to help customers leverage what they have and build a bridge to tomorrow.

Breadth of Portfolio

Breadth of Portfolio

No matter where you are in your journey to deliver exceptional experiences, Avaya can help. From self to assisted service across all channels, to performance enhancements, all delivered on premise, in the cloud, or a hybrid of both.

Resources

Learn More

AI to Better Engage Your Digitally Connected Customer

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Video

Avaya CX Solutions in a Digital Transformation Era

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Video

Delivering the Multi-touch Customer Experience

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Report

Optimizing the Agent Journey to Perfect the Customer Journey

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Analyst Report

Avaya Named a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

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See How Our Contact Center Works

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