It's all about your customers—care, service, experience—so there’s nothing more crucial than creating an effortless experience for them. Start now with the latest in self-service, routing, and agent tools. Plus great workforce engagement features and some pretty amazing analytics.
Give your agents the ability to interact with customers across voice and digital channels from a single desktop.
Keep a pulse on key performance indicators by agent and team. Watch what’s happening inside your operations so you know where and when to modify service processes.
Route every contact to the best-equipped agent. Quickly add or modify skills to meet changing business requirements.
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In less than a week, Avaya deployed a fully cloud based Software-as-a-Service solution enabling employees, including contact center agents, to work from home. Avaya OneCloud CCaaS allowed Hydro Ottawa to make this seamless transition with no interruption of service, ensuring customers could continue to communicate with the company while also facilitating the safety of employees.
Mark Fernandes, Chief Information Officer, Hydro Ottawa
For business success, experiences—both customer and employee—matter more than anything else. Engaged, empowered employees in your contact center have a direct and positive impact on your customer experience. Learn about the four pillars that can support your essential customer experience in 2021.
Here are the top three considerations when moving to the cloud.
Blog
Infographic
Six Ways to Use Avaya OneCloud CCaaS in Your Business
Fact Sheet
Avaya OneCloud CCaaS
Video
Deliver Effortless CX with an Always-on Contact Center
Make experiences memorable across all touchpoints for both customers and the employees who serve them. New technology and seamless solutions make it possible.
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