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Avaya OneCloud CCaaS

Create an Effortless Experience for Customers

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Your Contact Center in the Cloud

It's all about your customers—care, service, experience—so there’s nothing more crucial than creating an effortless experience for them. Start now with the latest in self-service, routing, and agent tools. Plus great workforce engagement features and some pretty amazing analytics.

Find Your Perfect Solution

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Create a better customer experience in hours

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Reimagine your contact center with new capabilities

A Look Inside

See What You Can Do with Avaya OneCloud CCaaS

Make Each Agent a Superstar

Give your agents the ability to interact with customers across voice and digital channels from a single desktop.

See What You Can Do with Avaya OneCloud CCaaS

Monitor Operations at a Glance

Keep a pulse on key performance indicators by agent and team. Watch what’s happening inside your operations so you know where and when to modify service processes.

See What You Can Do with Avaya OneCloud CCaaS

Make Each Interaction the Best It Can Be

Route every contact to the best-equipped agent. Quickly add or modify skills to meet changing business requirements.

See How It Works

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In less than a week, Avaya deployed a fully cloud based Software-as-a-Service solution enabling employees, including contact center agents, to work from home. Avaya OneCloud CCaaS allowed Hydro Ottawa to make this seamless transition with no interruption of service, ensuring customers could continue to communicate with the company while also facilitating the safety of employees.

Mark Fernandes, Chief Information Officer, Hydro Ottawa

Four Ways CCaaS Delivers a Better Employee and Customer Experience

For business success, experiences—both customer and employee—matter more than anything else. Engaged, empowered employees in your contact center have a direct and positive impact on your customer experience. Learn about the four pillars that can support your essential customer experience in 2021.

Resources

Not All Cloud Contact Center Solutions are Created Equal

Here are the top three considerations when moving to the cloud.

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Blog

Six Ways to Use Avaya OneCloud CCaaS in Your Business

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Six Ways to Use Avaya OneCloud CCaaS in Your Business

Avaya OneCloud CCaaS

Fact Sheet

Avaya OneCloud CCaaS

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Deliver Effortless CX with an Always-on Contact Center

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Reimagine Your Contact Center with New Capabilities

Make experiences memorable across all touchpoints for both customers and the employees who serve them. New technology and seamless solutions make it possible.

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