With smart AI, you can deliver brilliant experiences (for both customers and employees) across all your touchpoints. How? Always learning, AI looks at each customer’s need and then sends them to the best-skilled and open employees. The connection comes with a ton of info—a profile, context, service options, tips—so time after time your team can create a perfectly memorable experience.
Give your agents the ability to interact with customers across voice and digital channels from a single desktop.
Keep a pulse on key performance indicators by agent and team. Watch what’s happening inside your operations so you know where and when to modify service processes.
Route every contact to the best-equipped agent. Quickly add or modify skills to meet changing business requirements.
Avaya gives you new ways to connect with customers when and how they want. View a demo to see what’s possible. One easy sign-up gives you access to all the demos.
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We couldn’t settle when it came to the contact center. We had seen Avaya’s recognitions for contact center and customer experience innovation over the years, and we knew they’d be able to take our operations to that next level.
Austin Ifedirah, Founder and CEO, Engagent Health
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Make experiences memorable across all touchpoints for both customers and the employees who serve them. New technology and seamless solutions make it possible.
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