When your business is all about customers—care, service, experience—there’s no more crucial touchpoint than your contact center. Make connecting easy for your customers: ready on voice and digital channels, smooth self-service, seamless journeys.
A Look Inside Avaya OneCloud CCaaS
Make Each Agent a Superstar
Give your agents the ability to interact with customers across voice and digital channels from a single desktop.
Monitor Operations at a Glance
Keep a pulse on key performance indicators by agent and team. See what’s happening inside your operations so you know where and when to modify service processes.
Make Each Connection the Best It Can Be
Route every contact to the best-equipped agent. Quickly add or modify skills to meet changing business requirements.
In less than a week, Avaya deployed a fully cloud based Software-as-a-Service solution enabling employees, including contact center agents, to work from home.
Avaya OneCloud CCaaS allowed Hydro Ottawa to make this seamless transition with no interruption of service, ensuring customers could continue to communicate with the company while also facilitating the safety of employees.
Mark Fernandes, Chief Information Officer, Hydro Ottawa
Resources
Infographic
Six Ways to Use Avaya OneCloud CCaaS in Your Business
Empower agents to deliver frictionless, fast, amazing service to your customers.
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