Demo Avaya OneCloud CCaaS |
See What’s Possible
With smart AI, you can deliver brilliant experiences (for both customers and employees) across all your touchpoints. How? Always learning, AI looks at each customer’s need and then sends them to the best-skilled and open employees. The connection comes with a ton of info—a profile, context, service options, tips—so time after time your team can create a perfectly memorable experience.
Give your agents the ability to interact with customers across voice and digital channels from a single desktop.
Keep a pulse on key performance indicators by agent and team. Watch what’s happening inside your operations so you know where and when to modify service processes.
Route every contact to the best-equipped agent. Quickly add or modify skills to meet changing business requirements.
Avaya gives you new ways to connect with customers when and how they want. View a demo to see what’s possible. One easy sign-up gives you access to all the demos.
https://avaya.kaltura.com/p/1535622/sp/153562200/thumbnail/entry_id/1_f9ptxot6/width/1920/height/750/quality/100
We couldn’t settle when it came to the contact center. We had seen Avaya’s recognitions for contact center and customer experience innovation over the years, and we knew they’d be able to take our operations to that next level.
Austin Ifedirah, Founder and CEO, Engagent Health
Today’s customer is more sophisticated than ever. They are inquisitive yet impatient, decisive yet unpredictable,...
Natalie Keightley
April 20 3 min read
Successful organizations understand the importance of customer service and go above and beyond to excite and impress....
April 07 3 min read
If you operate an on-premises contact center, you’re likely in the process of shifting to a cloud-based model or...
January 14 6 min read
When you first started your business, things were simple. Customer service was the occasional ring of your phone. Over...
March 31 3 min read
Artificial Intelligence is already impacting virtually all facets of our lives: everything from our newsfeeds to...
March 24 3 min read
Today’s customers present us with a paradox – they want everything, but not all at the same time. Sometimes...
November 12 2 min read
The contact center is full of personality, with both customers and agents having their own unique traits and behaviors....
February 04 3 min read
According to Deloitte’s 2019 Global Contact Center Survey, 56% of companies believe that Artificial Intelligence...
February 09 4 min read
For business success, experiences—both customer and employee—matter more than anything else. Engaged, empowered employees in your contact center have a direct and positive impact on your customer experience. Learn about the four pillars that can support your essential customer experience in 2021.
{{rl.resourceLable}}
{{rl.title}}
{{resourceList[0].resourceLable}}
{{rl.resourceLable}}
{{rl.title}}
Make experiences memorable across all touchpoints for both customers and the employees who serve them. New technology and seamless solutions make it possible.