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Avaya OneCloud CCaaS

Create Effortless Customer Experiences

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Your AI-Powered Contact Center

With smart AI, you can deliver brilliant experiences (for both customers and employees) across all your touchpoints. How? Always learning, AI looks at each customer’s need and then sends them to the best-skilled and open employees. The connection comes with a ton of info—a profile, context, service options, tips—so time after time your team can create a perfectly memorable experience.

Find Your Perfect Solution

Female contact center agent wearing a headset working in an office.

Create a better customer experience in hours

Male contact center agent wearing a headset working at home.

Reimagine your contact center with new capabilities

A Look Inside

See What You Can Do with Avaya OneCloud CCaaS

Make Each Agent a Superstar

Give your agents the ability to interact with customers across voice and digital channels from a single desktop.

See What You Can Do with Avaya OneCloud CCaaS

Monitor Operations at a Glance

Keep a pulse on key performance indicators by agent and team. Watch what’s happening inside your operations so you know where and when to modify service processes.

See What You Can Do with Avaya OneCloud CCaaS

Make Each Interaction the Best It Can Be

Route every contact to the best-equipped agent. Quickly add or modify skills to meet changing business requirements.

Contact Center Agent Working at Home

Demo an Avaya Contact Center in the Cloud

Avaya gives you new ways to connect with customers when and how they want. View a demo to see what’s possible. One easy sign-up gives you access to all the demos.

  • Watch Demo Video Shorts
  • Take a Self-Guided Tour
  • Attend a Webinar with Live Q&A

See How It Works

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We couldn’t settle when it came to the contact center. We had seen Avaya’s recognitions for contact center and customer experience innovation over the years, and we knew they’d be able to take our operations to that next level.

Austin Ifedirah, Founder and CEO, Engagent Health​

Read Avaya Blogs: Limitless Possibilities for Your Contact Center in the Cloud

Today’s Customers Want Everything. Here’s How to Give it to Them.

Today’s Customers Want Everything. Here’s How to Give it to Them.

Today’s customer is more sophisticated than ever. They are inquisitive yet impatient, decisive yet unpredictable,...

Natalie Keightley

April 20 3 min read

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4 Things Holding Your Business Back from Delivering Amazing Customer Service

4 Things Holding Your Business Back from Delivering Amazing Customer Service

Successful organizations understand the importance of customer service and go above and beyond to excite and impress....

Paul Lang

April 07 3 min read

The Top Three Considerations When Moving to the Cloud

Not All Cloud Contact Center Solutions Are Created Equal: The Top Three Considerations When Moving to the Cloud

If you operate an on-premises contact center, you’re likely in the process of shifting to a cloud-based model or...

Mike Butts

January 14 6 min read

What’s a Cloud Contact Center and Why Does Your Business Need One?

What’s a Cloud Contact Center and Why Does Your Business Need One?

When you first started your business, things were simple. Customer service was the occasional ring of your phone. Over...

Mike Butts

March 31 3 min read

AI in the Contact Center

The AI Powered Contact Center

Artificial Intelligence is already impacting virtually all facets of our lives:  everything from our newsfeeds to...

Thomas Smith

March 24 3 min read

Serving the Everything Customer

Serving the Everything Customer

Today’s customers present us with a paradox – they want everything, but not all at the same time. Sometimes...

Natalie Keightley

November 12 2 min read

Using AI Routing to find your contact center soulmate

Using AI Routing to Find Your Contact Center Soulmate

The contact center is full of personality, with both customers and agents having their own unique traits and behaviors....

Paul Lang

February 04 3 min read

Conversational AI for CX: What, Why, and How

Conversational AI for CX: What, Why, and How

According to Deloitte’s 2019 Global Contact Center Survey, 56% of companies believe that Artificial Intelligence...

Mike Butts

February 09 4 min read

Four Ways CCaaS Delivers a Better Employee and Customer Experience

For business success, experiences—both customer and employee—matter more than anything else. Engaged, empowered employees in your contact center have a direct and positive impact on your customer experience. Learn about the four pillars that can support your essential customer experience in 2021.

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Resources

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Reimagine Your Contact Center with New Capabilities

Make experiences memorable across all touchpoints for both customers and the employees who serve them. New technology and seamless solutions make it possible.

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