There’s nothing more crucial than delivering the experiences customers expect. The right cloud solution makes it easy to create the services, interactions, and outcomes that are uniquely yours. Avaya OneCloud CCaaS is how you remake the way customers—and employees—experience your business.
The 2021 Aragon Research Globe for Intelligent Contact Centers highlights how Avaya drives a better experience for both customers and employees. Read the report to learn more about how Avaya OneCloud CCaaS uses data and AI to power next-gen experiences.
In its Contact Center in the Cloud Value Index 2021, Ventana evaluates CCaaS vendors for product and customer experience, capabilities, cost-effectiveness, and more. Ventana classifies Avaya as Innovative, notable for capabilities and usability.
Download the ReportDeliver an effortless customer experience across voice and digital interactions using a single customizable desktop.
Get real-time dashboard visibility into agent performance, interactions, availability, and more. Take required corrective actions in the moment.
Easy-to-use visual task editors let you create workflows, manage auto responses, define and assign work, and more.
Deliver the simple and fast experience customers expect across all your touch points—voice, email, messaging, chat, and social.
Quickly match customers with your experts based on situational context, customer data, employee attributes, and desired outcomes.
Be always open when you provide an effortless experience that lets customers manage their own voice inquiries using natural speech or touch tones.
A personalized workspace easily brings customer insights from different applications and systems into a single, cohesive view.
Help employees anticipate customer needs and personalize experiences by enabling them to interact with customer journey touch points.
Easy-to-use visual task editors enable business users and IT to fine-tune the experience delivered to both customers and employees.
Enhance regulatory compliance with call and screen recording. Drive employee performance with quality management and performance management dashboards.
Integrate homegrown as well as common messaging channels like WhatsApp, Facebook Messenger, and Apple Chat into a single system.
Historical and real-time reporting makes it easy to keep a pulse on performance and the overall employee and customer experience.
Make experiences memorable across all touchpoints for both customers and the employees who serve them. New technology and seamless solutions make it possible.
We couldn’t settle when it came to the contact center. We had seen Avaya’s recognitions for contact center and customer experience innovation over the years, and we knew they’d be able to take our operations to that next level.
Austin Ifedirah, Founder and CEO, Engagent Health
In this Avaya newsletter, featuring Gartner Research, we explore how an integrated customer and employee experience enables effortless communication solutions.
Download the NewsletterSee how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya OneCloud CCaaS. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.
When all your employees—not just customer service reps—are responsible for customer success, you can deliver truly innovative customer experiences. Make it happen by integrating a cloud-based UCaaS and CCaaS solution for everyone. Metrigy details what to know and how to start.
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