With smart AI, you can deliver brilliant experiences (for both customers and employees) across all your touchpoints. How? Always learning, AI looks at each customer’s need and then sends them to the best-skilled and open employees. The connection comes with a ton of info—a profile, context, service options, tips—so time after time your team can create a perfectly memorable experience.
Give your agents the ability to interact with customers across voice and digital channels from a single desktop.
Keep a pulse on key performance indicators by agent and team. Watch what’s happening inside your operations so you know where and when to modify service processes.
Route every contact to the best-equipped agent. Quickly add or modify skills to meet changing business requirements.
Avaya gives you new ways to connect with customers when and how they want. View a demo to see what’s possible. One easy sign-up gives you access to all the demos.
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We couldn’t settle when it came to the contact center. We had seen Avaya’s recognitions for contact center and customer experience innovation over the years, and we knew they’d be able to take our operations to that next level.
Austin Ifedirah, Founder and CEO, Engagent Health
See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya OneCloud CCaaS. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
Browse the eBookIn its Contact Center in the Cloud Value Index 2021, Ventana evaluates CCaaS vendors for product and customer experience, capabilities, cost-effectiveness, and more. Ventana classifies Avaya as Innovative, notable for capabilities and usability.
Download the ReportBring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.
Read the eBookFor business success, experiences—both customer and employee—matter more than anything else. Engaged, empowered employees in your contact center have a direct and positive impact on your customer experience. Learn about the four pillars that can support your essential customer experience in 2021.
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Make experiences memorable across all touchpoints for both customers and the employees who serve them. New technology and seamless solutions make it possible.
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