Multiexperience Contact Center
Serve the everything customer—who wants to be left alone, yet remain connected to you. Who wishes to be treated equally, yet served uniquely. They want it all and more. And it’s constantly changing.
Employees with the right tools are engaged to help create memorable customer experiences. Connect customer and employee touchpoints with 360-degree visibility, convenient co-browsing, easy CRM integrations, and more.
Deliver quality customer experiences every time. Avaya OneCloud CCaaS intelligently pairs customers and employees with the right resources at the right time.
AI-powered workflows give employees context and virtual assistance to create memorable experiences, while campaign management tools deliver organizational-level insights.
We had high expectations for the Avaya platform. However, customer excitement has far exceeded even our expectations.
VP Telephony and Emerging Technologies C3I Solutions
Your customers expect a personalized experience across all channels, including voice. With Avaya OneCloud CCaaS customers and employees can effortlessly stay connected across voice, text, email, chat, social, web and self-service options.
Give your customers an effortless experience however they want to connect via text, email, social media and more. Avaya OneCloud CCaaS enables flawless customer interactions as the everything customer changes modality preferences.
Offer more to mobile callers. Quickly identify mobile callers and serve them a uniquely mobile experience. Reduce toll-free charges, and leverage digital deflection—including virtual agents, web experience, and self-service channels—to improve employee performance and increase efficiencies.