Avaya’s 600th Contact Center Patent |
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Smarter Tools, Better Experiences
To meet the high expectations of today’s customers, employees need twice as many hands and four times the brainpower. With AI infused into Avaya OneCloud CCaaS, your employees have the right answers, every time.
Create Smarter Interactions
Eliminate disjointed customer and employee experiences with a cloud-based contact center. Enable employees to focus on creating long-term customer relationships by providing all relevant information on a single screen.
Improve Brand Loyalty
Create customer relationships that last. By intelligently matching employees with customers, inquiries are answered faster and with the right level of knowledge, leading to happier customers.
Give Employees the Right Tools
Help employees do their most important job—interacting with customers—thanks to built-in real-time AI tools that provide employees guidance and prompts during interactions.
AI Takes the Spotlight in Our 600th Contact Center Patent
Our newly patented chatbot technology lets virtual agents work via voice, text and chat to serve customers. Infused into your Avaya OneCloud CCaaS solution, this AI helps you provide more seamless, predictive, personalized experiences to all.
Read the NewsIt was important to us that we applied AI in a meaningful and intentional way to improve the customer experience and drive new efficiency gains. The AI transcription capabilities with the Avaya Conversational Intelligence solution have been a game-changer.
Michael Flodin
President, Atento
We conducted an extensive review of available market solutions, Avaya clearly differentiated themselves in terms of the approach to AI.
Michael Flodin
President
What You Can Do With Avaya
Create Better Call Outcomes
It’s time for better outcomes. Powerful, AI-driven speech-to-text transcriptions can help increase employee performance in real time by delivering prompts and suggestions based on words or phrases spoken.
Quicker Responses, Greater Results
Move beyond traditional IVR. AI-enabled virtual agents deliver conversational, 24/7 customer support and connect customers with a live agent, if needed. Employees receive conversation details with prompts and step-by-step guidance to solve customer inquiries.
Give the Right Answers
Deliver the right knowledge to employees and customers via self-service. Create a better experience, increase first-contact resolution, and improve the consistency and quality of answers.
Changing Your Customer Experience with Avaya Conversational Intelligence
Transform Customer Engagement When it Counts the Most
Frost & Sullivan reports on a game-changing approach to leveraging AI in real-time to improve your customer experience.
Maximize Customer and Brand Loyalty
Create better call outcomes: automatically transcribe voice conversations, which reveal real-time actions you can take to improve your customer experience.
How Avaya Infuses AI into the Contact Center
Our AI Delivers High Tech with a Human Feel
We’ve partnered Avaya Contact Center AI capabilities with Google Cloud Contact Center AI so you can seamlessly blend automated and assisted experiences into your customer journey. See how virtual agents can help you deliver more intelligent and helpful customer interactions.
AI Routing Goes Mainstream
Previously available only to the largest of enterprises, Avaya AI Routing with Afiniti enables organizations of all sizes across many industries to use artificial intelligence by identifying subtle, valuable patterns of human interactions to pair callers with the agent best prepared to create a personal connection and deliver the experience the helps lead to real results.
Discover What’s Possible with Our AI Partners
Maximize your opportunities with AI-enabled solutions that transform your customer experience. Explore how to use virtual assistants, turn predictive insights into customer behaviors, and collect and leverage real-time analytics.
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