Avaya Workforce Optimization

A Deeper, More Meaningful Look at Customer Interactions


Software Licenses and Media

  • Avaya Workforce Optimization provides a unified suite of workforce optimization solutions available in a number of Operational and Advanced packages structured to accommodate different business requirements.

Implementation Services

  • Implementation services are available through Avaya Professional Services or through accredited, certified Avaya Business Partners, and include deployment design, project management, installation, end-user training, and application consulting.

Support Services

  • Maintenance support is available via Avaya Global Support Services, including technical support and software upgrades.

Native Integration

  • The suite includes business integration among the various Avaya Workforce Optimization applications to help drive measurable results for customers.
  • It also provides native integration with other elements of the Avaya portfolio, including Avaya Customer Experience Management and Avaya Unified Communications solutions.

Connect With Avaya

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