Avaya Ava™

Create Superior Customer Experiences with AI and Machine Learning

Re-energize Your Customer Care

It’s estimated there are more than five billion mobile device users globally sending 20 billion texts and 60 billion social networking messages each day. Not surprisingly, consumers are more accessible than ever before and organizations need to know how to interact with them. Avaya can help.

Avaya Ava™ is a cloud AI solution that lets you engage with your customers using social media, chat and messaging channels. Social messaging integration and automation of digital interactions, utilizing Chat Bot and Natural Language Processing (NLP), delivers immediate self-service capabilities to your customers.

Leveraging your applied business rules, and based on the context analysis of interactions, Avaya Ava responds accordingly—with an automated response or connecting to a live agent, for example. In cases where it is appropriate to direct a customer to agent-based customer care, full context of the upfront automated experience is maintained so your customers receive the personalized, efficient customer care expected. Through continued machine learning of all past interactions, Avaya Ava becomes even more efficient with the handling of future interactions.

Connect with Your Customers

Serve your customers who are connecting with you through social and messaging applications.

Deliver Effortless Customer Engagement

Drive a fully informed experience that includes complete context and journey mapping.

Achieve Better Business Results

Better customer experiences and faster service help boost satisfaction, loyalty, and revenue.

IDC

“An AI-enabled solution offers the capability to quickly engage the customer as the first—and potentially, the entire—interaction in a highly satisfactory experience."

Mary Wardley, IDC, Vice President, Customer Care and CRM

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AI to Better Engage Your Digitally Connected Customer

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