Avaya Aura® Experience Portal

Omnichannel Customer Engagement with a Personal Touch

19 Case Studies

100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Other

Caesar Satellite

The Avaya Aura® Platform facilitates the continuity of the company’s business with unified communications including disaster recovery...

Topic: Multi-channel, Team Efficiency, Unified Communications, Customer Service
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Manufacturing

Siam Cement Group

Siam Cement Group (SCG), a leading business conglomerate in the ASEAN region, has committed itself to conducting business in line with good...

Topic: Team Efficiency, Customer Service
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
  • Services
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
  • Services
Services

Solution Areas:

  • Team Engagement
  • Customer Engagement
  • Services
Healthcare

Healthplex

Rapid growth is great for a company’s bottom line – but it can also tax systems to their limits...

Topic: Regulatory Compliance, Team Efficiency, Customer Service
2500+ Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
  • Services
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
  • Services
Services

Solution Areas:

  • Team Engagement
  • Customer Engagement
  • Services
Financial Services

TISCO Bank

As the volume of inbound and outbound calls has increased, TISCO Bank needed a contact center that it could depend on. Since moving to an Avaya platfo

Topic: Team Efficiency, Customer Service, Multisite - Branches
2500+ Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Government

Saint Lucia

Thanks to the successful implementation of an Avaya solution, the Government of Saint Lucia not only achieved greater savings, but improved its manage

Topic: Mobile Collaboration, Team Efficiency, Customer Service
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Sports & Entertainment

Kroenke Sports and Entertainment

Kroenke Sports and Entertainment (KSE) likely entertains more people in the Denver metro area than anyone else. Whether it’s pro hockey, basketball, s

Topic: Stadium Technology, Unified Communications, Customer Service
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100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Healthcare

Singapore National Eye Centre

Leading eye care provider transforms its customer service, resulting in reduced waiting times and dropped call rates with Avaya Contact Center...

Topic: Customer Service, Team Efficiency
Singapore National Eye Center Article Image
2500+ Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Professional Services

Advanced Contact Center

Thailand’s premier mobile network operator AIS has put self-service at the heart of its customer experience management. By adding Avaya Aura® Experien

Topic: Team Efficiency, Customer Service
2500+ Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Financial Services

Krungsri

Leading Thai financial services provider Krungsri has relied on an Avaya contact center for over 18 years, winning multiple awards for its outstanding

Topic: Team Efficiency, Customer Service
Energy & Utilities

RusHydro

RusHydro is a leading renewable energy producer, with its generation based on hydropower, sea tides, wind, and geothermal power. The group’s energy re

Topic: Customer Service, Team Efficiency
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
Retail

HomeChoice Drives Double-Digit Uplift in CSAT

South African home shopping retailer chose Avaya to help elevate its customer experience. Results exceeded expectations and continue to improve...

Topic: Customer Service, Multi-channel, Multimedia Messaging, Team Efficiency, Unified Communications
HomeChoice
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Financial Services

Thanachart Bank

Telesales team members at Thanachart Bank, Thailand’s sixth largest bank and leading automobile lender, were struggling to reach decision makers...

Topic: Multi-channel, Team Efficiency
Thanachart Bank
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Financial Services

Landmark Bank

Differentiating itself versus larger competitors is a big part of Missouri-based Landmark Bank’s go-to-market strategy...

Topic: Team Efficiency, Unified Communications
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2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Financial Services

St George Bank

St.George is using Avaya technology to virtualise its contact centre, improve agent productivity and enhance its customer services.

Topic: Work @ Home, Virtualization
St George Bank
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Technology

MOBITECHS

MOBITECHS was challenged to meet increasing customer demand, while reducing the cost of investing in and maintaining contact centre infrastructure...

Topic: Multi-channel, Team Efficiency
MOBITECHS
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Government

Southwark Council Cuts Wait Times in Half

By ending its outsourcing contract and setting up a brand new customer contact centre in-house, Southwark Council has not only reduced costs but...

Topic: Customer Service
Contact Center Efficiency and Engagement from Avaya
2500+ Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Financial Services

Bank Mega

By deploying Avaya Aura® contact centre technology, Bank Mega has cut the number of dropped customer calls to less than 5% and can handle 5,000 more...

Topic: Team Efficiency, Customer Service, Multisite - Branches
Bank Mega
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
General Services

Gepin Contact

When looking for a strategic platform to tackle future challenges, the Gepin Group chose Avaya - reducing costs and increasing flexibility. ...

Topic: Customer Service, Multi-channel, Virtualization
Gepin Contact
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Energy & Utilities

nTelos

A provider of mobile broadband services in the US, nTelos wireless strives to deliver friendly, responsive service to a rapidly growing subscriber...

Topic: Team Efficiency

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