When it comes to your customers...


Customer engagement is more than omnichannel. It's delivering the best experience at every touch, on every device, and every time. Avaya OceanaTM is the next generation in multi-touch, context-driven customer engagement solutions. It not only manages big data, it activates it. Because when it comes to delivering unforgettable customer service across every industry,

Oceana Powers The Customer Journey

Scroll Down to see an example of how Oceana Works in the airline industry to create a completely seamless multi-touch experience for the customer on-the-go and a more intuitive, context-rich work environment for agents

Context-Rich Data

360-Degree Customer Journey


Avaya Oceanalytics delivers powerful insights into the complete multi-touch customer experience through real-time processing and sophisticated analysis. Agent supervisors and company leadership can see the big picture of your customers' journeys to quickly identify trends. Oceanalytics can help you turn context-rich data into actionable insights to deliver the best customer experience — every time.

Avaya Oceana Solution Video

Learn how to create a rich omnichannel customer journey fit for this digital age

Avaya Oceana Solution

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