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Avaya OneCloud CCaaS

Create an Effortless Experience for Customers

Your Customers are On the Line

When your business is all about customers—care, service, experience—there’s no more crucial touchpoint than your contact center. Make connecting easy for your customers: ready on voice and digital channels, smooth self-service, seamless journeys.

A Look Inside Avaya OneCloud CCaaS

See What You Can Do with Avaya OneCloud CCaaS

Make Each Agent a Superstar

Give your agents the ability to interact with customers across voice and digital channels from a single desktop.

See What You Can Do with Avaya OneCloud CCaaS

Monitor Operations at a Glance

Keep a pulse on key performance indicators by agent and team. See what’s happening inside your operations so you know where and when to modify service processes.

See What You Can Do with Avaya OneCloud CCaaS

Make Each Connection the Best It Can Be

Route every contact to the best-equipped agent. Quickly add or modify skills to meet changing business requirements.

See How It Works

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In less than a week, Avaya deployed a fully cloud based Software-as-a-Service solution enabling employees, including contact center agents, to work from home. Avaya OneCloud CCaaS allowed Hydro Ottawa to make this seamless transition with no interruption of service, ensuring customers could continue to communicate with the company while also facilitating the safety of employees.

Mark Fernandes, Chief Information Officer, Hydro Ottawa

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