At Avaya, we believe it is our responsibility to make the world a better place, and together with our employees, communities, customers, partners, and suppliers, we are working to make that a reality. Avaya embeds corporate responsibility into our day-to-day business, from our product design to supply chain management and employee giving.
Avaya CEO on Corporate Responsibility
“We are committed to meeting the needs of our partners, customers and their employees each and every day, and equally committed to improving the communities where we live and work, with sustainable, responsible and conscientious business practices.”
Avaya’s top priority continues to be the well-being of our employees, customers, partners and communities. We are dedicated to supporting our heroes working on the front lines and ensuring businesses everywhere remain protected and productive when travel and connectivity are limited.
Rapid Response
Offered free solutions to education institutions and eligible non-profit organizations worldwide
Offered remote agent solutions to organizations and contact centers
Enabled 2.5 million remote workers
Helped over 150,000 agents globally move to remote operations
Vaccine Rollout Assistance
Established vaccine rollout communications
Set up safety monitoring
Coordinated second dose facilitation
Improved case investigations and contact tracing by 25%
AI Solutions
Helped manage the vast increase in the number of customer inquiries
Reduced customer wait times
Provided immediate answers 24-7 to those with questions regarding COVID-19
Freed up live agents to deal with more complex customer interactions
Employee Health, Safety & Wellness
The health and safety of our workforce is a top priority and through our programs and practices, we seek to maintain a culture in which employees and contractors keep each other safe on the job. In accordance with best practice, Avaya maintains an Environmental, Health and Safety Management System to manage the risks associated with our activities. This year truly demonstrated the importance of not only protecting our employees’ physical safety but caring for their mental health and well-being.
“At Avaya, we take the phrase ‘people first’ very seriously. We share a mindset here to create an environment where we feel valued, productive, and have the opportunity to learn and grow. As a team, we’re all about thriving, both inside and outside the workplace.”
—Faye Tylee, Chief Human Resources Officer
Avaya’s remains committed to environmental sustainability, doing our part to combat climate change, identifying opportunities to reduce the environmental impact of our activities, solutions and services and facilitating the return and end-of-life management of devices, batteries, and packaging.
Remaining steadfast in our commitment to combat climate change, Avaya exceeded its 2020 target by reducing Scope 1 & Scope 2 emissions by 65% and Scope 3 emissions from business travel by 49% from 2014 levels. We plan to build on our achievements and continue the momentum as we develop new carbon emission reduction targets in support of the transition to a low carbon economy.
65% reduction in Scope 1 and Scope 2 emissions from 2014 levels
49%
49% reduction in Scope 3 emissions from business travel (air and car rental) from 2014 levels
23k
23,000 MTCO2e reduction in Scope 3 emissions from 2014 levels
Giving Back to Our Communities
Communities—local and global—represent one of our core stakeholders, and we make concerted efforts to give back to the communities where we operate and where we have the greatest impact. We recognize that providing local support through volunteering and community programs, along with charitable giving efforts, are essential to being an active member of a community.
Building and Maintaining a Responsible Supply Chain
At Avaya, we hold ourselves to a high standard of integrity and professional conduct—this allows us to establish trust with our employees, customers, and partners, as well as build an ethical culture throughout our value chain. We expect the same level of commitment and conduct of our suppliers that we expect from our employees. As a member of the Responsible Business Alliance, Avaya ensures safe and humane labor standards, environmentally responsible business practices, and high ethical standards in our supply chain.
At Avaya, we hold ourselves to a high standard of business and professional conduct. Our Worldwide Code of Conduct defines our standards for operating and conducting business ethically, responsibly, and with integrity. We provide training and information to employees to ensure they understand and comply with the Code.
At Avaya, we adhere to our ISO 9001-certified Quality Management System to define, develop, and deliver best-in-class solutions for our customers and partners. We focus on market leading products and services.
Avaya makes Newsweek’s annual list. Companies are selected based on publicly available key performance indicators derived from CSR Reports, Sustainability Reports, and Corporate Citizenship Reports as well as an independent survey of U.S. residents.
