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White Papers

Avaya IP Office™ Platform: TCO vs. Cisco Systems & ShoreTel UC Platform

19 Feb 2016
The right communications solution, at the best price, can transform daily business interactions with mobile, work-from-anywhere capabilities. You don’t need to pay double or lose out on features that can have an immediate impact on your customer and team engagement. This report from Tolly shows a side-by-side comparison of the Total Cost of Ownership for Avaya IP Office vs ShoreTel and Cisco over a five-year period.

Build a Borderless Business with Effective Engagement

11 Nov 2015
Creating borderless communications with your customers means providing an array of options for how they engage with you. Offer paths to your products and support via voice, video, and web—on all manner of mobile and wired devices. In this report from Webtorials, see how to build your own borderless commerce business model. You’ll grow beyond simple customer interactions to building deep customer relationships—an approach proven to help build loyalty and grow revenue.

CAPEX vs. OPEX—The Financial Implications of Going Cloud

10 Nov 2015
You have many choices when it comes to how best to enable your customer service agents to engage with customers: Enable agents to work from anywhere, even from home. Opt for contact center solutions to be made available as a monthly subscription. Deliver your contact center technology on premises, in the cloud, or somewhere in between.

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