Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
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Get the answers to common questions around contact center modernization; its core elements, the risk of business disruption, UC & CC integration, agent experience, and return on investment.
As companies invest heavily in their customer experience strategy, they are seeking the best ways to upgrade and optimize their technology to continuously modernize their contact centers. In this research report, Metrigy’s CEO & Principal Analyst, Robin Gareiss, answers common questions around contact center modernization from IT and CX leaders.
Did you know that contact centers saw a 54% jump in revenue when they integrated UC and contact center solutions from the same provider? Download the report for more metrics and insights on integrating communication channels, incorporating AI, and utilizing analytics to maximize your contact center’s performance.
Metrigy Research: Modernizing the Contact Center
Thank you for showing interest in the Metrigy Report “Modernizing the Contact Center”. Access the report at any time though the link below.