Avaya IP Office™ Platform
What’s in our Market-Leading Business Communications System
- Create a seamless collaboration experience. Avaya’s all-in-one flexible IP Office platform delivers telephony, messaging, conferencing, contact center, video, and unified communications.
- Use one app for all your communication and collaboration. The Avaya Equinox® Experience on IP Office gives you chat, calling, sharing, and meetings--even virtual meeting rooms in the cloud. We put UC in the applications, browsers, and devices that you use every day.
- Bring productivity to every desktop with a complete range of devices and phones that takes your communications options from good to great.
- Understand what goes on in your business. Detailed tracking and reporting lets you understand how all your inbound and outbound calls are treated.
- Protect your communications investment with a solution that easily and affordably scales as your communication needs change—support from five to 3,000 users.
- See how easy it is to upgrade. Considering a move to the Cloud? Looking for ways to keep mobile employees engaged and productive? An upgrade to IP Office includes access to new capabilities and flexible deployment options across on-premises, cloud, or a hybrid combination of both.
A Purpose-Built System
Accelerate growth and transform your business with a complete, integrated solution—collaboration, mobility, multichannel contact center, security, video, and support services—all from a single source.
Business Communications Providing Collaboration Everywhere
Enable unbound commerce regardless of place, time, device, or application. Employees can engage anywhere and anytime to capture opportunities and create value.
Administration Made Simple
Eliminate IT headaches by centrally managing your IP Office solution with web-based administration, whether you have five users or 3,000, in one location or across up to 150 sites around the world.
“Our switch to Avaya IP Office has given us a full-featured and reliable communications solution. We’re light years ahead of where we used to be."Read the Case Study ›
Stay Connected for Non-Stop Productivity, from Anywhere
With Avaya Equinox on IP Office, mobile users stay reachable and on top of their days from any location. You get an intuitive interface, with a top-of-mind status that shows your calendar and communications, so you can quickly see meetings, messages, communications history. Take immediate action with one touch. Even on mobile, there’s zero compromise: HD video and voice deliver clarity and keep you fully connected from any device. Communication capabilities follow as you move from device to device, ensuring you’re always up-to-date and ready for your next interaction. Avaya Equinox delivers a holistic experience that works as well on a browser, mobile device, or room-based system as it does on your desktop.
Expand Your Customer Experience Capabilities
Improve customer experience and contact center agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. Turn a cost center into a profit center by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact center solutions that grow with you.
Meet from Anywhere, on Any Device—Just Like You’re in Person
Knock down the boundaries of your company’s communications infrastructure. With team collaboration, Avaya Equinox users inside and outside your company can create team rooms and organize them in a variety of categories. Avaya Equinox supports persistent messaging and team chat, file sharing and task assignment, and ad hoc and scheduled meetings with audio/video conferencing and screen sharing.
Avaya Global Services Help You Remove Complexity, Improve Performance, and Accelerate ROI
Get the most from your IP Office solution with full range of Professional Services, including a Network Readiness Assessment, Deployment and Program Management, and Solution Architecture Services. Find the information and answers you need. Get assistance from our emergency recovery team within minutes after an unplanned system outage. And have access to the latest features through software patches and updates, and major software upgrade license entitlement.
All the Great Functionality of IP Office, All the Benefits of the Cloud
Start realizing the benefits of the cloud—at your own pace. Support new users, new capabilities, or seasonal capacity requirements with IP Office in the Cloud. Hybrid cloud makes it seamless. And since it’s the same great product in the cloud as on your premises, your employees already know how to use the system.
Build Your Product Expertise
Give your support and operations teams the knowledge and skill that comes with deep, hands-on learning. Get maximum use and benefit of IP Office when you learn full solution features, functionality, and administration. Avaya Learning offers extensive training courses for IP Office:
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