Volar Mobile

1-99 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Cloud

“Zang’s flexibility really spoke to us, especially being a new company. We’re flexible and we need partners who are as well.”

Jay Nevel, Co-Founder and CEO

Benefits

Increased Productivity
Improved Customer Service
Reduce Cost

VOLAR MOBILE BOOSTS DONOR, CUSTOMER ENGAGEMENT WITH SMS

With Zang Cloud, Company Reaches Customers Right in their Pockets

In the competition for customer engagement, reaching customers where they are – literally – puts organizations ahead of the game.

“Anytime you reach people in their pockets, with text, you’re winning,” says Jay Nevel, Co-Founder and CEO of Volar Mobile. “Email has a 46 percent open rate and text has 97 percent.”

After years of helping nonprofits with fundraising, Nevel and his longtime friend Matt Fosenburg started Volar Mobile to bring the power of text to nonprofits and businesses. “We thought, ‘What a great way to help businesses and nonprofits increase engagement, sales and donations,” Nevel adds.

The two envisioned an application that would allow organizations to reach their customers easily via text. But as they built their solution, they needed a backend platform to power SMS communications.

CHALLENGES

  • As Volar built its solution, the startup needed a backend platform to power SMS communications.
  • Volar wanted to avoid carrier fees levied by many CPaaS providers.
  • Volar needed to give organizations a way to collect and store contact information from customers and donors using text communications.

VALUE CREATED

  • Zang Cloud does not levy carrier fees on top of text messaging fees – unlike other CPaaS providers – saving Volar and its customers on every text.
  • Through Zang Cloud, Volar can lease existing, pre-approved short codes and avoid having to buy dedicated short codes – saving Volar thousands of dollars.
  • For every transaction, clients collect contact information and data to support decisions and strategic planning.

A Flexible, Budget-Friendly CPaaS

Volar’s founders looked at several leading cloud platform as a service (CPaaS) providers, including Zang Cloud and Twilio. Only Zang offered the combination of a reliable development platform, APIs to communication-enable its solutions and a pricing model that would help keep costs down as the company grows.

“Zang’s flexibility really spoke to us, especially being a new company,” Nevel says. “We’re flexible and we need partners who are as well.”

While other CPaaS solutions levied carrier fees on top of text messaging fees, Zang does not – saving Volar and its customers on every text. “One of our prospective clients expects to send millions of text messages. Can you imagine getting dinged on every one?” says Nevel.

Zang additionally reduces costs for Volar with shared short codes, which are numbers that can send and receive SMS (and MMS) to and from mobile phones, enabling communication between Volar clients and their customers. Through Zang Cloud, Volar can lease these existing, pre-approved short codes and avoid having to buy dedicated short codes – saving Volar thousands of dollars.

Those shared short codes enable true bulk messaging with virtually no upper limit, so businesses using Volar solutions can schedule and send multiple messages per second to reach hundreds or thousands of customers at once.

Cutting Steps – and Costs – for Nonprofit Fundraising

On the IT side, Zang provides simple API access, only requiring Volar to drop code into its application to receive a response. Then as Volar signs on each new customer, the company can have them up and running with text communications in a day or two.

For nonprofits, receiving donations takes just two steps with Volar Donate. They publish custom keywords on their marketing materials. Then using those keywords, donors text into the Volar platform to start the process. They receive a unique link to donate on a customizable page with the organization’s information.

The text-to-give application reaches donors wherever they are and enables them to donate rapidly. Beyond the ease of collecting donations, nonprofits also save considerably on mailing costs.

No More Slow Days: Driving Foot Traffic

For business clients, V Rewards supports their loyalty programs with on-the-fly offers that drive sales. They can send targeted, automated offers to increase foot traffic and keep customers coming back.

“On a slow day, a pizza restaurant can text an offer for half off,” says Fosenburg, Co-Founder and COO - President. “Or if a customer hasn’t been in in a month, Volar can text them automatically with an offer for free garlic bread. The free offer brings them in, but they end up spending much more.”

The response, so far, has been overwhelmingly positive. “Volar Mobile has impacted my business in the best ways possible,” says Steve Harrer, Owner, Antioch Indoor Sports Center and a Volar Loyalty customer. “Not only has it increased my foot traffic but it has given me a platform to eliminate slow days altogether. But what I like most are the real-time reports, which give me the data I need to capitalize and adjust marketing strategies.”

On the back end, Volar tracks real-time and historical analytics to give clients data for decisions and strategic planning. And for every transaction through Volar Mobile applications, organizations collect contact information, allowing them to stay in touch with donors or customers.

As Volar Mobile grows, Zang Cloud will serve as a flexible backend that keeps costs down for the company and its customers.

“Zang Cloud definitely contributes to competitive advantage and better margins,” Nevel says. “It’s an essential part of our solutions."

“Not only has it increased my foot traffic but it has given me a platform to eliminate slow days altogether. But what I like most are the real-time reports, which give me the data I need to capitalize and adjust marketing strategies.”

Steve Harrer, Owner, Antioch Indoor Sports Center

About Volar Mobile

Volar Mobile increases engagement and results by connecting nonprofits and businesses with their customers through simple, automated SMS communications. Volar Donate enables organizations to collect donations in seconds by reaching people on their mobile devices. V Rewards enables a fully automated customer loyalty program. 
For more information, visit https://www.volarmobile.com/

CUSTOMER PROFILE
  • Headquarters:

  • United States

  • # Employees:

  • 4

Volar Mobile increases engagement and results by connecting nonprofits and businesses with their customers through simple, automated SMS communications. Volar Donate enables organizations to collect donations in seconds by reaching people on their mobile devices. V Rewards enables a fully automated customer loyalty program.

What our Customers are saying
"Zang Cloud definitely contributes to competitive advantage and better margins. It’s an essential part of our solutions."

Read more testimonials >
  • Jay Nevel

  • Volar Mobile

AVAYA PRODUCTS DEPLOYED
Error: There was a problem processing your request.