Avaya blogs on today's healthcare solutions:

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Elevated, Engaged, Empowered, and Enhanced:  The New AI-Powered Employee Journey Brought to You by Avaya

Elevated, Engaged, Empowered, and Enhanced: The New AI-Powered Employee Journey Brought to You by Avaya

Recent years of innovation have shaped the dynamic business landscape, from which the concept of customer journey...

Steve Brock

March 21 4 min read

Enabling Effective Hybrid Work in the Healthcare Payer Space

Enabling Effective Hybrid Work in the Healthcare Payer Space

Avaya’s research shows that healthcare payers continue to move towards hybrid work as processes evolve and...

Alisson Moore

September 14 3 min read

Elevating CX in the Healthcare Payer Space: Trends and Insights

Elevating CX in the Healthcare Payer Space: Trends and Insights

There’s no time to waste for elevating customer experience in the healthcare payer space. Avaya’s latest...

Alisson Moore

July 18 3 min read

Industry recognition for Avaya contact center solutions:

Aragon Globe Leader 2023 Logo
Avaya Named a Contact Center Leader for Fourth Straight Year
TrustRadius 2022 Top Rated Award
MetriStar Top Provider for Workforce Optimization Platform 2022
TMC 2022 CUSTOMER Product of the Year Award Logo
Ventana Research Names Avaya Exemplary Vendor in Agent Management
MetriStar Top Provider for Workforce Optimization 2021
2021 CCaaS Software Reviews Leader
Ventana Research Names Avaya a Top CCaaS Provider

Featured news:

Gabe Rivero

Delivering mega customer experiences

Gabe Rivero explains how Avaya is helping its clients to improve their customer experience with cloud-based contact centre solutions

Read the article
Alan Masarek CNBC interview

Avaya CEO Alan Masarek on the future of doing business in India

Masarek discusses what it’s like doing business in India ahead of Prime Minister Narendra Modi’s planned summit with tech CEOs on a recent episode of CNBC’s “Worldwide Exchange.”

Watch interview
Avaya's Podcast The Experience

Bringing to life the future of experiences

The Avaya podcast series "The Experience" offers thought-provoking conversations about how your enterprise can gain advantage in the Experience Economy by creating memorable interactions for customers and employees alike.

Listen to podcast
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