Recognitions and Awards


Avaya receives recognition for innovation, service, and leadership from industry analysts and influencers, from our partners, and most importantly, from our customers. See some of our achievements below.

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"Avaya OneCloud CCaaS provides an excellent range of capabilities to motivate, empower, and mentor an organization’s employees from recruitment to retention, enabling that organization to deliver an outstanding experience for its own customers and employees."

-Keith Dawson, Vice President and Research Director of Customer Experience




Avaya OneCloud has been named the winner of a Gold Stevie® Award by the 20th Annual American Business Awards® in the Emerging Technology category. This category recognizes the best emerging technology products, tools, or solutions that are solving big problems, changing the status quo, and opening up new opportunities.

The American Business Awards is the premier accolade for excellence in U.S. business, honoring organizations of all sizes and industries. The 2022 competition received more than 3,700 nominations




In May 2022, TrustRadius awarded Avaya OneCloud CCaaS their Top-Rated badge. This recognition is based on verified user feedback and helps distinguish solutions with excellent customer satisfaction scores. Decision-makers across industries rely on verified, peer-based guidance and research from TrustRadius. Over 12 million visitors a year create and engage with high-quality review content and data on TrustRadius.com.




Avaya was named a Top Provider for Workforce Optimization. MetriStar Top Provider recognizes technology providers whose customers achieved high business success and achieved above-average customer sentiment ratings.

The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.




In March 2022, Avaya OneCloud CCaaS won the 2022 CUSTOMER Product of the Year Award. The award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. It highlights products which enable their clients to meet and exceed the expectations of their customers.


In March 2022, Peer Review Platform SoftwareReviews.com positioned Avaya OneCloud in the Emotional Footprint Champion Quadrant in the 2021 Contact Center as a Service (CCaaS) Category.

  • SoftwareReviews covers over 34 Contact Center as a Service products and has published detailed user-generated reviews on 14 key products being used by organizations in both private and public sectors.
  • These reviews look at key metrics in capability and feature importance and satisfaction as well as the user experience and trust with the suppliers of these products.
  • Features and capabilities only account for a portion of the user experience. By measuring the relationship with a vendor, what SoftwareReviews calls the Emotional Footprint, buyers can evaluate and select software that is right for their organization based on their peers’ experiences with the tools and vendors they have worked with.



In February 2022, CX Today launched their first Customer Experience Awards. These global awards celebrates Customer Experience across various categories including Contact Centre, CRM, Artificial Intelligence and more. In the category of Best Conversational Analytics Platform - this award is open to speech technology vendors (text, speech, call recording and call analytics) who can evidence innovation and market success - Avaya received a Highly Commended rating.


Ventana’s 2021 Value Index for Contact Center in the Cloud identifies the companies that deliver the highest value based on an overall weighted evaluation and the rating of the vendor for product and customer experience. According to the report, Avaya “shows how we continue to meet a broader range of enterprise requirements with feature sets geared toward omnichannel interaction handling, channels and performance, with analytics that target the enterprise customer needs.”

Ventana Research highlighted our investment, innovation and comprehensive approach to contact center solutions, providing us with their highest ranking in the Capability category.




For the third consecutive year, Avaya has been recognized as a Leader in the Aragon Research Globe for Intelligent Contact Centers. In this report, Avaya was measured against major competitors and stood out as a Leader for market performance and strategy in Contact Center and adjacent markets.

Aragon recognizes Avaya OneCloud CCaaS, an AI-powered experience platform, enables organizations to create and deliver in-the-moment experiences and is designed to provide the foundational, rich capabilities required to meet sophisticated customer needs, while offering organizations the speed and agility to innovate and change on demand.




In March 2021, Avaya Conversational Intelligence was awarded the 2021 CUSTOMER Product of the Year Award. Avaya was cited for harnessing the power of Artificial Intelligence and Natural Language Processing to substantially increase employee performance in real-time, reduce after-call work, initiate workflow actions, enhance regulatory compliance, and summarize interaction details into actionable intelligence that contact centers can use to improve operations and the overall customer experience.


CUSTOMER magazine named Avaya OneCloud a 2021 Contact Center Technology Award winner. The award honors a product or service’s ability to help enterprises and outsourced contact centers deliver world class customer experiences.


This buyers guide examines the North American contact center market for both premises- and cloud-based solutions. Frost & Sullivan considered full-suite, pure-play, cloud-based providers and those that provide on-premises, cloud-based, and hybrid solutions. It also includes a handful of telco-based providers that offer BPO and hosting, as well as premises- and cloud-based solutions directly to enterprise customers.


Frost & Sullivan cites the following as Avaya strengths:
  • Full range of CCaaS, UCaaS, and CPaaS services and end point product lines
  • Advanced hybrid cloud architecture includes private and public options
  • Global brand recognition
  • Empowers domain experts to quickly leverage, bring or create their own AI solutions
  • Global innovation and developer platform enables development, customization, and transformation

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