Avaya Aura® Platform

Transform How You Communicate, Collaborate, and Serve Your Customers

Your Foundation for Enterprise-wide Collaboration

  • Provide advanced unified communications and contact center solutions throughout your enterprise. Integrate and deliver voice, video, data, and web communications applications and services to your team anywhere—whether they’re in the office, or on the go.
  • Rely on a platform that delivers rock-solid reliability and remarkable adaptability—and lets you support new collaboration capabilities, applications, and customer services immediately.
  • Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
  • Keep up with change and business growth. Continue to expand your communications functionality in ways you never would have imagined.

Cost Effective

Streamline communications with a single solution. Scale across locations large and small, reduce overhead costs for administration, dynamically optimize bandwidth, virtualize your core communications capabilities, and keep everyone connected regardless of location.

Resilient

Configure your platform for up to 99.999% availability. Keep your business communications and customer contact solutions up and running, providing a dependable and consistent link between your enterprise and the outside world.

Investment Protection

Continue moving forward across digital, IP, and SIP-based solutions with core and application upgrade paths that renew and extend your investment.

Customer Story
Tata Technologies

“The global Avaya deployment reflects our continuous focus to enhance customer satisfaction.”

Read the Case Study ›

Let the Collaboration Begin

Keep your team engaged, interactive and working together with audio, video, and web-based conferencing that drive the velocity of your business. Invoke applications with a simple click, making ad-hoc collaboration in real-time as simple as a swipe on your screen. Reallocate bandwidth on the fly to accommodate video demands, and get the video quality you need without disrupting any of your other communications.

Mobilize Your Workforce, Regardless of Location

Turn bring-your-own-device requests into a competitive advantage. When you’re mobile, have the same communication features—including voice, presence, messaging, and conferencing—you have when in the office.

Improve Customer Service

Streamline your customer contact center with powerful tools and agent clients that support voice, web chat, email, and video chat. See customers’ interaction histories and social media postings, as well as a list of company experts available to help answer questions, all with the reporting and data capture necessary to make tomorrow’s operations even more successful than today’s.

Your Communications Have to Work

Deploying applications is one thing, keeping them working in a real-time communications environment across locations, service providers, and media is another. Real-time communications are delay intolerant and need to remain accessible and efficient even when demand skyrockets. Rely on stress-tested solutions configurable to five 9s across your network—a standard that more than 90% of the Fortune 100 trust their communications to every day.

Home Turf a Win for San Jose Earthquakes

Benefits: Enhanced Collaboration, Increased Productivity, Reduce Cost
Topics: Stadium Technology, Team Efficiency, Unified Communications, Customer Service, Cloud

San Jose Earthquakes Case Study Video2:31

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