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Avaya Oceana® Contact Center delivers the best customer experience each time, every time.
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AVAYA TECHNOLOGY ALLIANCES
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EXPLORE AVAYA TECHNOLOGY ALLIANCES
When customers are looking to solve problems or capitalize on opportunities, a solution isn’t always found with one technology vendor. However, finding a comprehensive solution isn’t always easy.
Avaya Technology Alliances program is a way for leading technology companies to jointly create solutions that meet specific customer requirements. With market leadership in communications, technology leadership, and a strong commitment to open architectures, a partnership with Avaya increases value to customers. Partnering with Avaya includes co-selling and joint marketing activities.
Afiniti’s applied artificial intelligence augments pairings between callers and agents using advanced statistical models and data gathered from third-party databases in real time. We improve contact center interactions conducted over the phone, and also provide optimizations for live chat, email, online video, and in-person applications.
For more information about Afiniti, please visit us at afiniti.com
Learn more about the Avaya and Afiniti technology alliance.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers industries and companies of all sizes to connect with their customers in a whole new way using the latest innovations in cloud, social, mobile and data science technologies. In February 2017, Salesforce expanded its 10+ year alliance with Avaya to more deeply integrate the contact center products of the two companies to benefit their joint customers.Learn More >