Compare Plans

A powerhouse partnership for transforming customer & employee experiences


Transform your contact center with the perfect AI combo

We’ve partnered our AI capabilities with Google Cloud Contact Center AI so you can seamlessly blend automated and assisted experiences into your customer journey. It takes finesse to add AI to your customer experience. This is how you add technical genius but keep the human touch.

Enabling virtual agents

Avaya Experience Platform and Google CCAI partnership graphic

In the news

Avaya announces new AI capabilities to improve customer experience

Avaya AI Virtual Agent Enhanced—our newest co-innovation with Google Cloud—puts powerful virtual agents armed with context and knowledge into your service journey.

Read the news

Avaya Experience Platform enhanced by conversational AI

Transcosmos inc., a Japan-based BPO, is delivering effortless customer experiences with self-service from advanced virtual agents who provide intuitive and conversational interactions.

Read the news

Key features

AI-enabled virtual agents serve customers in a natural, conversational, and engaging way to deliver immediate, personalized, and exceptional customer experiences 24/7.

Agent Assist empowers employees with continuous support during customer interaction by identifying intent and providing real-time, step-by-step guidance.

Customer conversations turn into insights through analytics and reporting that uncover key interaction drivers, customer sentiment, and more

Transform Your Customer Service with AI - Avaya at Enterprise Connect

Demonstrate quick resolutions across voice and digital touchpoints such sentiment scoring, via our AI-powered virtual agent that can transition to a live agent.

Let's reimagine your contact center

Contact Avaya
Loading page...
Error: There was a problem processing your request.