Products & Solutions
- Cloud
  
  The Perfect Cloud for Business Communications
  Overview
  Public
  Private
  UCaaS
  CCaaS
  CPaaS
  Cloud Services
  Small & Midsize
  
  On-Demand Webinar: Your Cloud Communications Journey
  See new options for getting the most out of cloud in your unique business.
- Unified Communications
  
  Redefine Teaming in Today’s Digital Workplace
  Overview
  Calling
  Collaboration
  Meetings
  Phones and Devices
  Services
  Subscription Option
  
  Complete Guide to Avaya IX Devices and Phones
  We’ve got the right communications devices for every work style and location.
- Contact Center
  
  Build Loyalty and Value with Every Customer Experience
  Overview
  Voice
  Digital Channels
  Agent Desktop
  Workforce Engagement
  Artificial Intelligence
  Mobility
  Services
  Subscription Option
  
  Transform Your Contact Center with Avaya and Google Cloud AI
  Seamlessly blend automated and assisted experiences into your customer journey.
- Services
  
  Put Our Experienced Experts to Work for You
  Overview
  Consulting
  Design & Integration
  Cloud Services
  Managed Services
  Support Services
  Learning Services
  
  Tech Trends Research – AI: The De Facto for Contact Center Experience
  Artificial Intelligence is driving revolutionary capabilities that reduce costs and complexities.
- Phones and Devices
  
  True Multimedia Collaboration, Within Reach
  Overview
  Devices Catalog
  Desktop Phones
  Multimedia Devices
  Wireless Handsets
  Conference Phones
  Huddle Rooms
  Video Systems
  Headsets
  Subscription Option
  
  Complete Guide to Avaya IX Devices and Phones
  We’ve got the right communications devices for every work style and location.
- Industry
  
  Healthcare
  Hospitality
  Government
  Education
  Financial Services
  Public Safety
  Sports & Entertainment
  
  Kari’s Law Requires Big Changes to Your Phone System
  U.S. businesses must meet a February deadline to enable direct dial to 911.
- Business Need
  
  Customer Experience
  Team Collaboration
  Digital Transformation
  
  Obsessed with Digital Customer Experience?
  Here’s why Nemertes Research says you should be.
Small & Midsize
Partners
About Us
Support

Get in Touch

My Account

Hello,
{{userProfileInfo.firstname}} {{userProfileInfo.lastname}}
Account Dashboard
Continue Shopping
Sign Out

Shopping Cart

Language

English
Deutsch
Español
Français
Italiano
Português
Pусский
中文
日本語
한국어

AVAYA & GOOGLE CLOUD

Two Powerhouse AI Solutions Partner for One Amazing Customer Experience

Transform Your Contact Center with the Perfect AI Combo

We’ve partnered our AI capabilities with Google Cloud Contact Center AI so you can seamlessly blend automated and assisted experiences into your customer journey. It takes finesse to add AI to your customer experience. This is how you add technical genius but keep the human touch.

Enabling Virtual Agents

VIRTUAL AGENTS

An AI Contact Center is Always Learning

To decide the best path for customer engagements, Virtual Agents capture and analyze the intent, actions, and ultimate outcome of each interaction in real time. This delivers an ever-evolving AI experience full of human-like, intelligent interactions. Plus, seamless handoffs to live agents include all context gathered.

Avaya Customers Gain the Google Cloud Advantage

Layered Innovation

Enhance your current AI. Capitalize on additional AI capabilities afforded by Google Cloud Platform.

Virtual Agents

Evolve virtual bots into virtual agents, which deliver more natural, contextually appropriate responses to your customers.

Agent Assist

For your agent team, AI delivers complete info and context and can advise on the next best action to take.

Conversational Topic Modeling

Drive desired outcomes. While talking with customers, your agents can see topics and recommended responses.

Solution Support

Google Cloud Platform capabilities are supported on select Avaya Contact Center infrastructure and desktops.

Google Cloud Contact Center AI is democratizing the use of conversational artificial intelligence in the contact center, and the capabilities of Avaya IX Contact Center integrated with Google Cloud AI will enhance the contact center’s business logic and flows. When properly designed, intelligent Virtual Agents for self-service customer engagement can improve the customer experience while decreasing contact center costs and increasing net promoter score.

Brent Kelly, Ph.D., Principal Analyst & Consultant, KelCor, Inc.

See How Our Contact Center Works

Request a Demo

Headquarters Avaya Inc

4655 Great America Parkway

Santa Clara, California

95054-1233, USA

STAY CONNECTED

https://www.avaya.com/ecomm/secured/getcart/

https://www.avaya.com/ecomm/secured/dropcart/

https://www.avaya.com/ecomm/secured/removeitem/

https://www.avaya.com/ecomm/updatecontract/

https://www.avaya.com/ecomm/secured/addtocart/

https://www.avaya.com/ecomm/secured/itemprice/feature

https://www.avaya.com/cs/Satellite?pagename=Avaya/Common/LabelsJSON

https://www.avaya.com/ecomm/secured/customer/quote/saveorder/

We're experiencing technical difficulties. Please try again in some time.

https://www.avaya.com/cs/secure/en/store/configurator/

https://www.avaya.com/cs/secure/en/store/configurator2/

https://www.avaya.com/commerce/cart

https://www.avaya.com/cs/secure/en/store/checkout/

https://www.avaya.com/cs/secure/commerce/orderconfirmation

https://www.avaya.com//commerce/additionaloption

https://www.avaya.com/commerce/dashboard/

Avaya2/Account/ResendVerificationEmail

Avaya2/Account/PreSignUp

https://www.avaya.com/commerce/dashboard/

https://login.avaya.com/sso/common/logout.jsp?source=https://www.avaya.com/

https://www.avaya.com/ecomm/itemprice/4/1011/

https://www.avaya.com/cs/Satellite?d=&pagename=getBundleCardsData

https://www.avaya.com/cs/Satellite?d=&pagename=getStoreProductData

https://www.avaya.com/ecomm/secured/user/getsoldtos/

https://www.avaya.com/cs/Satellite?d=&pagename=searchStoreProductDetails

https://www.avaya.com/en/products/cloud/small-business-solutions/

https://www.avaya.com/ecomm/secure/orderdetail/

https://www.avaya.com/ecomm/secure/getlicenses/

https://www.avaya.com/ecomm/secure/getsoftwares/

https://www.avaya.com/ecomm/secure/getdownloadurl/

https://www.avaya.com/ecomm/updateitems/

https://www.avaya.com/ecomm/secure/lacstatus/

https://www.avaya.com/ecomm/secure/activatelac/

https://www.avaya.com/ecomm/secure/zang/balance/

https://www.avaya.com/cs/Satellite?pagename=Avaya/Service/StoreProductFilter

https://www.avaya.com/ecomm/secure/getLabProducts

https://www.avaya.com/ecomm/secure/lab/environments/email/

https://www.avaya.com/ecomm/secure/lab/status

https://www.avaya.com/ecomm/secure/lab/start

https://www.avaya.com/ecomm/secure/lab/suspend

https://www.avaya.com/ecomm/secure/lab/delete

https://www.avaya.com/ecomm/secure/lab/destroy

https://www.avaya.com/ecomm/secure/update/labname/

https://www.avaya.com/ecomm/secure/activatelab/

https://www.avaya.com/cs/Satellite?pagename=Avaya2/Service/FindStateByCountry&locale=en_US

https://www.avaya.com/cs/Satellite?pagename=Avaya2/Service/FindCitiesByState&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory&locale=en_US

https://www.avaya.com/cs/Satellite?pagename=Avaya2/Service/PartnerLocator&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerCountries&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerDetail&locale=en_US

https://www.avaya.com/cs/Satellite?pagename=Avaya2/Service/FindCityByCountry&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V3&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V4&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V3&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerLabels&locale=en_US&key=Partner%20Levels

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/CaseStudiesJSON&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/News/NewsJSON&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Blog/getCategoryBlogs

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Store/getCompareStickyHeader

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Blog/getAuthorBlogs

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Blog/getBlogsForInputText

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Blog/BlogCategoryTagList

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Blog/getBlogsForFilterSection

https://www.avaya.com/blogs/blog-search/

https://www.avaya.com/cs/Satellite/?pagename=Stream/VideoCategoryTypeTagList&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Stream/getVideoForFilterSection&locale=en_US

https://www.avaya.com/en/stream-search/

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Device/deviceCategoryList&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/getdeviceForFilterSection&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/DeviceCatelog/getdevicesForCompareSection&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/DeviceCatelog/getDeviceModelData&locale=en_US

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/DeviceCatelog/getDeviceModelDataList&locale=en_US

https://www.avaya.com/en/devices-and-phones/catalog-search/

https://www.avaya.com/en/devices-and-phones/product-compare/

https://www.avaya.com/ecomm/secure/partnerInfo/

https://www.avaya.com/ecomm/secure/partnerInfo/T1

https://www.avaya.com/ecomm/secure/partnerInfo/T2

https://www.avaya.com/static/avaya/commerce-views/partner-labels-data.html

https://www.avaya.com/static/avaya/commerce-views/uc-product-labels-data.html

https://www.avaya.com/static/avaya/commerce-views/cc-product-labels-data.html

https://www.avaya.com/ecomm/secured/itemprice/feature

https://www.avaya.com/ecomm/secure/partner/savequote/

https://www.avaya.com/ecomm/secured/itemprice/feature

https://www.avaya.com/ecomm/secure/checkDirect/

https://www.avaya.com/ecomm/secure/customer/soldToAddress

https://www.avaya.com/ecomm/secure/customer/soldToAddress/endCustomer/

https://www.avaya.com/ecomm/secure/customer/createEndCustomer/

https://www.avaya.com/ecomm/secured/customer/quote/update/shipto/

https://www.avaya.com/ecomm/secured/updatequote/

https://www.avaya.com/ecomm/secured/quote/sendEmailbyAgent/

https://www.avaya.com/ecomm/secured/quote/download/

https://www.avaya.com/ecomm/customer/quote/gettnc/entityId/

https://www.avaya.com/ecomm/secure/customer/quote/savetnc/

https://www.avaya.com/ecomm/secured/customer/quote/saveorder/

https://www.avaya.com/ecomm/secure/customer/general/gettnc/

https://www.avaya.com/ecomm/secure/customer/general/savetnc/

https://www.avaya.com/ecomm/secured/customer/orderinvoicedetail/

https://www.avaya.com/ecomm/secured/user/getMyCompanyInfo/

https://www.avaya.com/ecomm/secured/user/getMyColleagues/

https://www.avaya.com/ecomm/secured/user/getMyAgents/

https://www.avaya.com/ecomm/secured/user/getMyAgentUsers/

https://www.avaya.com/ecomm/secured/user/getMyCustomersInfo/

https://www.avaya.com/ecomm/secured/user/actions/

https://www.avaya.com/ecomm/secured/zang/availablephonenumbers/

https://www.avaya.com/ecomm/secured/user/usertype/

https://www.avaya.com/ecomm/secured/user/getMasterAgents/

https://www.avaya.com/ecomm/secured/user/getAgents/

https://www.avaya.com/cs/Satellite/?pagename=getZangPriceData

https://www.avaya.com/ecomm/secured/user/myagent/userroles/

https://www.avaya.com/ecomm/user/actions/checkuser/

https://www.avaya.com/ecomm/secured/user/actions/getuserdetails/

https://www.avaya.com/ecomm/user/actions/createuser/

https://www.avaya.com/ecomm/secured/user/actions/updateuser/

https://www.avaya.com/ecomm/secured/user/updatepwd/

https://www.avaya.com/ecomm/secured/zang/availablephonenumbers/Tollfree

https://www.avaya.com/ecomm/secured/zang/availablephonenumbers/Local

https://www.avaya.com/ecomm/secured/customer/createtrial

https://www.avaya.com/ecomm/secured/subscriptions/version2/

https://www.avaya.com/ecomm/secured/po/upload/

https://www.avaya.com/ecomm/secured/po/getpos/

https://www.avaya.com/ecomm/secured/customer/getquoteaccdetail/

https://sales.avaya.com/customercare

https://www.avaya.com/ecomm/secured/upload/receipt/

https://www.avaya.com/ecomm/secured/user/getshiptos/

https://www.avaya.com/ecomm/secured/user/search/agents

https://www.avaya.com/ecomm/secured/quote/update/description/

https://www.avaya.com/ecomm/secured/subscriptions/

https://portal.avaya-cloud.com/WebMgmtEE/index.html

avayauc

avayacc

https://www.avaya.com/en/termsofuse/

https://www.avaya.com/en/privacy/commitment/

https://www.avaya.com/ecomm/secured/form/lnp/

https://www.avaya.com/ecomm/secured/form/rodaa/

https://www.avaya.com/en/documents/avaya-rodaa-form.pdf

https://www.avaya.com/en/documents/avaya-blank-loa-form.pdf

https://www.avaya.com/ecomm/secured/avayastore/help/

https://www.avaya.com/ecomm/secured/subscriptions/cancel

https://www.avaya.com/ecomm/secured/invoices/

https://www.avaya.com/ecomm/secured/zang/checkdomain/

https://www.avaya.com/ecomm/secured/super/view/set/

https://www.avaya.com/ecomm/secured/super/view/reset/

https://www.avaya.com/ecomm/secured/user/getAgentUsers/

https://www.avaya.com/ecomm/secured/customer/creditcardupdate/

https://www.avaya.com/ecomm/secured/gettaxes/

https://www.avaya.com/en/

https://www.avaya.com/ecomm/secured/user/otheruser/

https://www.avaya.com/ecomm/secured/company/shortname/update/

https://www.avaya.com/ecomm/secured/user/actions/createuser/createdbyagent/

https://www.avaya.com/ecomm/secured/reassign/agentuser/

https://www.avaya.com/en/agent/

https://www.avaya.com/ecomm/downloadinvoice/

https://www.avaya.com/cs/secure/en/cxo/home/

https://www.avaya.com/ecomm/secured/customer/quote/assigntoagent/

https://www.avaya.com/ecomm/secured/customer/getCCDetailsWithAddress/

https://www.avaya.com/ecomm/secured/zang/getmydefaultdomain/

https://www.avaya.com/ecomm/secured/customer/checktriallimit/

https://www.avaya.com/ecomm/secured/download/pdf/

https://www.avaya.com/ecomm/secured/download/excel/

https://www.avaya.com/ecomm/secured/pdf/download/

https://www.avaya.com/ecomm/secured/excel/download/

https://www.avaya.com/ecomm/user/createotp/

https://www.avaya.com/ecomm/user/validateotp/

https://www.avaya.com/ecomm/user/resetPasswd/

https://www.avaya.com/ecomm/utils/countries?filter=US,CA,DE

https://www.avaya.com/ecomm/get-long-distance-rates

https://tlesfvmap01.nonprod.avaya.com/aes/#/dashboard/quotes

https://www.avaya.com/ecomm/secured/getcart/count/

https://www.avaya.com/cs/Satellite?pagename=Avaya2/awfo/storeData

avayaspaces

avayaefaxbasic

avayaefaxadv

SKU-00000078

SKU-00000076

https://www.avaya.com/static/avaya/commerce-views/spaces-product-labels-data.html

https://sales.avaya.com/customercare/en/home/

Account Sign Up X

First Name

Last Name

Email Address

I agree to Terms of Use and Privacy Policy

Please fix the required or invalid fields.

You must agree to Terms of Use and Privacy Policy.

There was a problem processing your request.

Already have an account? Sign In

Welcome, please confirm your email below to get started.

We've sent an email to Please open that email and continue your registration process. If you do not receive an email in the next few minutes, please check your SPAM folder.

Resend Email

Attention

We were not able to identify your user role in our system. Would you like to become a customer and continue to your purchase? Otherwise you will be redirected to continue browsing Avaya.com

Error: There was a problem processing your request.

On-Demand Webinar: Your Cloud Communications Journey

Complete Guide to Avaya IX Devices and Phones

Transform Your Contact Center with Avaya and Google Cloud AI

Tech Trends Research – AI: The De Facto for Contact Center Experience

Complete Guide to Avaya IX Devices and Phones

Kari’s Law Requires Big Changes to Your Phone System

Obsessed with Digital Customer Experience?

Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019

Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019

Transform Your Contact Center with Avaya and Google Cloud AI

Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019

Become an Avaya Edge Partner

Become an Avaya Edge Partner

Become an Avaya Edge Partner

Become an Avaya Edge Partner

Become an Avaya Edge Partner

Become an Avaya Edge Partner

Become an Avaya Edge Partner

Become an Avaya Edge Partner

Tell Us Your Avaya Story

Tell Us Your Avaya Story

Tell Us Your Avaya Story

Tell Us Your Avaya Story

Tell Us Your Avaya Story

Tell Us Your Avaya Story

Tell Us Your Avaya Story

Two Powerhouse AI Solutions Partner for One Amazing Customer Experience

Transform Your Contact Center with the Perfect AI Combo

Enabling Virtual Agents

An AI Contact Center is Always Learning

Avaya Customers Gain the Google Cloud Advantage

Layered Innovation

Virtual Agents

Agent Assist

Conversational Topic Modeling

Solution Support

See How Our Contact Center Works

Headquarters Avaya Inc

Products & Solutions

Partners

Company

Account Sign Up X

Attention