We’ve partnered our AI capabilities with Google Cloud Contact Center AI so you can seamlessly blend automated and assisted experiences into your customer journey. It takes finesse to add AI to your customer experience. This is how you add technical genius but keep the human touch.
Enhance your current AI. Capitalize on additional AI capabilities afforded by Google Cloud Platform.
Evolve virtual bots into virtual agents, which deliver more natural, contextually appropriate responses to your customers.
For your agent team, AI delivers complete info and context and can advise on the next best action to take.
Drive desired outcomes. While talking with customers, your agents can see topics and recommended responses.
Google Cloud Platform capabilities are supported on select Avaya Contact Center infrastructure and desktops.
Google Cloud Contact Center AI is democratizing the use of conversational artificial intelligence in the contact center, and the capabilities of Avaya IX Contact Center integrated with Google Cloud AI will enhance the contact center’s business logic and flows. When properly designed, intelligent Virtual Agents for self-service customer engagement can improve the customer experience while decreasing contact center costs and increasing net promoter score.
Brent Kelly, Ph.D., Principal Analyst & Consultant, KelCor, Inc.