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AVAYA & GOOGLE CLOUD

Two Powerhouse AI Solutions Partner for One Amazing Customer Experience

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Transform Your Contact Center with the Perfect AI Combo

We’ve partnered our AI capabilities with Google Cloud Contact Center AI so you can seamlessly blend automated and assisted experiences into your customer journey. It takes finesse to add AI to your customer experience. This is how you add technical genius but keep the human touch.

Enabling Virtual Agents

VIRTUAL AGENTS

An AI Contact Center is Always Learning

To decide the best path for customer engagements, Virtual Agents capture and analyze the intent, actions, and ultimate outcome of each interaction in real time. This delivers an ever-evolving AI experience full of human-like, intelligent interactions. Plus, seamless handoffs to live agents include all context gathered.

Avaya Customers Gain the Google Cloud Advantage

Layered Innovation

Enhance your current AI. Capitalize on additional AI capabilities afforded by Google Cloud Platform.

Virtual Agents

Evolve virtual bots into virtual agents, which deliver more natural, contextually appropriate responses to your customers.

Agent Assist

For your agent team, AI delivers complete info and context and can advise on the next best action to take.

Conversational Topic Modeling

Drive desired outcomes. While talking with customers, your agents can see topics and recommended responses.

Solution Support

Google Cloud Platform capabilities are supported on select Avaya Contact Center infrastructure and desktops.

Google Cloud Contact Center AI is democratizing the use of conversational artificial intelligence in the contact center, and the capabilities of Avaya IX Contact Center integrated with Google Cloud AI will enhance the contact center’s business logic and flows. When properly designed, intelligent Virtual Agents for self-service customer engagement can improve the customer experience while decreasing contact center costs and increasing net promoter score.

Brent Kelly, Ph.D., Principal Analyst & Consultant, KelCor, Inc.

See How Our Contact Center Works

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Create Your Solution—No Coding Needed

Three Reasons You Need to Attend Avaya ENGAGE 2020

Transform Your Contact Center with Avaya and Google Cloud AI

Three Reasons You Need to Attend Avaya ENGAGE 2020

Complete Guide to Avaya IX Devices and Phones

Kari’s Law Requires Big Changes to Your Phone System

Three Reasons You Need to Attend Avaya ENGAGE 2020

Three Reasons You Need to Attend Avaya ENGAGE 2020

Three Reasons You Need to Attend Avaya ENGAGE 2020

Transform Your Contact Center with Avaya and Google Cloud AI

Three Reasons You Need to Attend Avaya ENGAGE 2020

Avaya ENGAGE 2020 Partner Forum

Avaya ENGAGE 2020 Partner Forum

Avaya ENGAGE 2020 Partner Forum

Avaya ENGAGE 2020 Partner Forum

Avaya ENGAGE 2020 Partner Forum

Avaya ENGAGE 2020 Partner Forum

Avaya ENGAGE 2020 Partner Forum

Avaya ENGAGE 2020 Partner Forum

Giving Back at Avaya ENGAGE 2020

Giving Back at Avaya ENGAGE 2020

Giving Back at Avaya ENGAGE 2020

Giving Back at Avaya ENGAGE 2020

Giving Back at Avaya ENGAGE 2020

Giving Back at Avaya ENGAGE 2020

Giving Back at Avaya ENGAGE 2020

Two Powerhouse AI Solutions Partner for One Amazing Customer Experience

Transform Your Contact Center with the Perfect AI Combo

Enabling Virtual Agents

An AI Contact Center is Always Learning

Avaya Customers Gain the Google Cloud Advantage

Layered Innovation

Virtual Agents

Agent Assist

Conversational Topic Modeling

Solution Support

See How Our Contact Center Works

Headquarters Avaya Inc

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