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Why Avaya Authorized Partners

AVAYA & GOOGLE CLOUD

Two Powerhouse AI Solutions Partner for One Amazing Customer Experience

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Transform Your Contact Center with the Perfect AI Combo

We’ve partnered our AI capabilities with Google Cloud Contact Center AI so you can seamlessly blend automated and assisted experiences into your customer journey. It takes finesse to add AI to your customer experience. This is how you add technical genius but keep the human touch.

Enabling Virtual Agents

VIRTUAL AGENTS

An AI Contact Center is Always Learning

To decide the best path for customer engagements, Virtual Agents capture and analyze the intent, actions, and ultimate outcome of each interaction in real time. This delivers an ever-evolving AI experience full of human-like, intelligent interactions. Plus, seamless handoffs to live agents include all context gathered.

Avaya Customers Gain the Google Cloud Advantage

Layered Innovation

Enhance your current AI. Capitalize on additional AI capabilities afforded by Google Cloud Platform.

Virtual Agents

Evolve virtual bots into virtual agents, which deliver more natural, contextually appropriate responses to your customers.

Agent Assist

For your agent team, AI delivers complete info and context and can advise on the next best action to take.

Conversational Topic Modeling

Drive desired outcomes. While talking with customers, your agents can see topics and recommended responses.

Solution Support

Google Cloud Platform capabilities are supported on select Avaya Contact Center infrastructure and desktops.

Google Cloud Contact Center AI is democratizing the use of conversational artificial intelligence in the contact center, and the capabilities of Avaya IX Contact Center integrated with Google Cloud AI will enhance the contact center’s business logic and flows. When properly designed, intelligent Virtual Agents for self-service customer engagement can improve the customer experience while decreasing contact center costs and increasing net promoter score.

Brent Kelly, Ph.D., Principal Analyst & Consultant, KelCor, Inc.

Unlocking the Transformative Power of AI for Contact Centers

IDC explores the Google Cloud AI and Avaya solution that incorporates smart, conversational bots into the customer journey.

Learn More

See How Our Contact Center Works

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Work From Home and Still Show Up

Work From Home and Still Show Up

Work From Home and Still Show Up

Work From Home and Still Show Up

Work From Home and Still Show Up

Kari’s Law Requires Big Changes to Your Phone System

Tech Trends Research – AI: The De Facto for Contact Center Experience

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Work From Home and Still Show Up

Work From Home and Still Show Up

Work From Home and Still Show Up

Work From Home and Still Show Up

Work From Home and Still Show Up

Work From Home and Still Show Up

Two Powerhouse AI Solutions Partner for One Amazing Customer Experience

Transform Your Contact Center with the Perfect AI Combo

Enabling Virtual Agents

An AI Contact Center is Always Learning

Avaya Customers Gain the Google Cloud Advantage

Layered Innovation

Virtual Agents

Agent Assist

Conversational Topic Modeling

Solution Support

Unlocking the Transformative Power of AI for Contact Centers

See How Our Contact Center Works

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