A powerhouse partnership for transforming customer & employee experiences

Transform your contact center with the perfect AI combo

We’ve partnered our AI capabilities with Google Cloud Contact Center AI so you can seamlessly blend automated and assisted experiences into your customer journey. It takes finesse to add AI to your customer experience. This is how you add technical genius but keep the human touch.

Avaya & Google Cloud contact center AI

Enabling virtual agents

In the news

Avaya announces new AI capabilities to improve customer experience

Avaya AI Virtual Agent Enhanced—our newest co-innovation with Google Cloud—puts powerful virtual agents armed with context and knowledge into your service journey.

Avaya Experience Platform enhanced by conversational AI

Transcosmos inc., a Japan-based BPO, is delivering effortless customer experiences with self-service from advanced virtual agents who provide intuitive and conversational interactions.

Key features

AI-enabled virtual agents serve customers in a natural, conversational, and engaging way to deliver immediate, personalized, and exceptional customer experiences 24/7.

Agent Assist empowers employees with continuous support during customer interaction by identifying intent and providing real-time, step-by-step guidance.

Customer conversations turn into insights through analytics and reporting that uncover key interaction drivers, customer sentiment, and more

Let's reimagine your contact center

Contact Avaya
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