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Choose Your Experience

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Pricing is based on concurrent users.


As Low As



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Deliver an effortless and consistent digital customer experience.​

  • Unlimited email, web chat, text messaging​*
  • Bring your own digital channel​
  • AI-powered self-service automation​
  • Intelligent routing​
  • Customer journey intelligence​
  • Customizable employee and supervisor desktop​
  • Visual workflow orchestration​
  • Bring your own chatbot​
  • Powerful reporting and analytics

* Additional charges may apply based on usage


As Low As



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Give customers the voice experience they expect and more.  

  • Inbound and outbound voice​
  • AI-powered self-service automation​
  • Intelligent routing​
  • Call recording​
  • Customer journey intelligence​
  • Customizable employee and supervisor desktop​
  • Visual workflow orchestration​
  • Bring your own voice bot​
  • Powerful reporting and analytics

Connected Touch Points

Deliver the simple and fast experience customers expect across all your touch points—voice, email, messaging, chat, and social.

Intelligent Routing

Quickly match customers with your experts based on situational context, customer data, employee attributes, and desired outcomes.

Self-Service Automation

Be always open when you provide an effortless experience that lets customers manage their own voice inquiries using natural speech or touch tones.

Empowered Employees

A personalized workspace easily brings customer insights from different applications and systems into a single, cohesive view.

Customer Journey Intelligence

Help employees anticipate customer needs and personalize experiences by enabling them to interact with customer journey touch points.

Business Process Orchestration

Easy-to-use visual task editors enable business users and IT to fine-tune the experience delivered to both customers and employees.

Workforce Engagement

Enhance regulatory compliance with call and screen recording. Drive employee performance with quality management and performance management dashboards.

Bring Your Own Channel​

Integrate homegrown as well as common messaging channels like WhatsApp, Facebook Messenger, and Apple Chat into a single system.​

Unified Reporting

Historical and real-time reporting makes it easy to keep a pulse on performance and the overall employee and customer experience.

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS is a cloud contact center solution built for any size organization that is looking to enhance employee and customer experiences. ​​

Avaya OneCloud CCaaS is a contact-center-as-a-service (CCaaS) solution that delivers voice and digital channel customer engagement along with advanced AI-powered self-service automation and employee productivity tools so you can build a true cloud customer service call center. Your subscription includes support and guidance from our Avaya OneCloud team. ​​ ​​

There are three packages available to meet your business needs:​​

  • Digital: Get digital customer engagement that includes email, web chat, text messaging and the ability to Bring Your Own Channel and chatbot; and get intelligent routing, customer journey, AI-powered self-service automation, visual workflow orchestration and real-time and historical reporting.
  • Voice: Get WebRTC voice, AI-powered self-service automation, intelligent routing, call recording, visual workflow orchestration and real-time and historical reporting.​​
  • All Media: All the features of the Digital and Voice package plus blended media and Workforce Engagement.

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