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As Low As
user/month
Buy Now*One-time implementation fees apply.
As Low As
user/month
Buy Now*One-time implementation fees apply.
Add-ons are purchased through the Avaya Cloud admin portal once your subscription has been created
See our pricing page for features included in specific packages.
Create effortless customer journeys across different touchpoints and devices. Deliver consistently helpful, personalized service—the kind that builds customer trust and loyalty.
Agents stay focused and in tune with customers through a browser desktop that reveals tools and info when needed—and that’s out of the way when not.
Learn so much about your customer and agent interactions when you follow along on calls. If needed, join the conversation to assist.
Make each customer conversation the best it can be. Send real-time screen prompts to agents—all based on the words and phrases your customers use.
Leverage call and screen recording, AI, quality management, coaching, scheduling, surveys, and analytics to help maximize performance and productivity.
Take the stress out of meeting regulations. Enhance PCI and HIPAA security and compliance practices using data redaction capabilities.
Not expecting high call volume, or dealing only with local customers? Metered toll minutes may be right for you.
Staying local but handling a lot of calls? Get unlimited toll minutes for a flat rate per agent, per month.
Make it more affordable for customers to contact you without incurring any toll charges.
Avaya Professional Services can help you customize many workflows and functions, including onboarding, reporting, data feeds, CTI integrations, and more.
To better enable the needs of our Contact Center clients, Avaya has worked to provide a true cloud solution based on our Avaya Aura and Elite reference architectures specifically for the needs of our clients' looking to enhance their agent and customer experiences.
Avaya OneCloud CCaaS is a contact-center-as-a-service (CCaaS) offer that provides voice as well as multi-channel features along with self-service administration. Your subscription includes support and guided set-up from our Avaya OneCloud team.
Optional or Add-on Professional and Managed Services are also available and can be added depending on your needs at an additional cost.
There are two different bundles available for Avaya OneCloud CCaaS to meet your business needs: