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Avaya Releases Annual Corporate Responsibility Report

Avaya’s award-winning commitment to its people, customers, communities and the environment highlighted

Raleigh-Durham, NC, – September 2, 2021 – Avaya (NYSE: AVYA) today announced the release of its annual Corporate Responsibility Report, highlighting the progress made during a year dominated by the pandemic, regarding prioritized environmental, social and governance initiatives, including climate, diversity, and cybersecurity and data privacy.  The report showcases the policies and programs that drive the company’s commitment to creating value and making a positive and lasting impact for its stakeholders, reducing its impact on the environment, offering a safe and inclusive workplace for all employees and giving back to the communities where Avayans live and work.  Avaya was named one of 2021’s Most Responsible Companies by Newsweek and was recognized by Forbes as a 2020 World’s Best Employer.

“Our sense of corporate responsibility has been forged by our global employees, who live and work in thousands of communities in nearly 60 countries representing different languages and beliefs with richly diverse backgrounds,” said Jim Chirico, President and CEO, Avaya. “To meet the needs of every employee, we have embedded social and corporate responsibility into all aspects of day-to-day business operations. While there is more work to be done, I am very pleased with the progress we are making.”

“We believe that it is our responsibility to ensure we are creating a supportive, inclusive, ethical, and equitable culture of belonging for our employees while at the same time investing in and caring for our communities, creating products that are inherently sustainable, keeping our customers' solutions and data secure, and increasing our engagement with our stockholders,” added Reeva Kymer, Director, ESG and Philanthropy at Avaya.

Highlights from the Report include:

  • Acting quickly and comprehensively to protect its employees from the impacts of the COVID-19 pandemic. While ensuring the continuity of its operations, which are essential to customer operations, Avaya transitioned to a work-from-home model and implemented programs to ensure that employees felt fully supported.
  • Supporting the heroes on the front lines and ensuring businesses and educational institutions remain productive, the Company provided critical communication and collaboration services globally, and in many instances at no cost, in order to help rapidly address the impact of the spread of COVID.
  • Reinforcing its commitment to diversity, equity, inclusion and belonging (DEIB), Avaya enhanced its Global DEIB Policy, expanded employee resource groups and launched a Global DEIB Council in FY21 to progress our mission to build a workplace where individuality is celebrated and harnessed, creating a culture of engagement, innovation, and inclusivity. 
  • Remaining steadfast in its commitment to combat climate change, Avaya exceeded its 2020 target by reducing Scope 1 & Scope 2 emissions by 65% and Scope 3 emissions from business travel by 49% from 2014 levels.
  • Hosting its 7th annual Month of Giving Campaign in October 2020, the Avaya community raised $75,000 to support its partner, Save the Children.
  • Driving employee engagement, Avaya sponsored the first #AvayaCares 2020 Employee Hackathon, with 300 participants submitting 58 creative ideas to improve businesses and communities, in areas including education, healthcare and emergency management.
  • Fostering a culture of Ethics and Integrity, Avaya continued to roll out systems and conduct mandatory training on key ethical behavior topics.

Additional Resources


Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

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