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Double Gold for Avaya – Named a Winner in Two Categories for 2021 UC Today Awards

Best Use of AI for Avaya Spaces® collaboration solution – and Avaya OneCloud™ CPaaS Named Best CPaaS

Raleigh-Durham, NC – August 2, 2021 – Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced two wins in the prestigious UC Today 2021 Awards:

  • Best Use of AI: Avaya Spaces workstream collaboration solution
  • Best CPaaS Solution: Avaya OneCloud CPaaS

Avaya Spaces was also named a Finalist in the category for Best Collaboration Platform.

“Avaya Spaces and Avaya OneCloud CPaaS provide incredible value and deliver exceptional communications and collaboration capabilities to customers as part of our Avaya OneCloud AI-powered experience platform,” said Simon Harrison, CMO, Avaya. “Both serve as key enabling solutions for the composable enterprise adapting to new ways of work and engaging with customers. We’re pleased to receive this recognition for Avaya innovation, and we will continue to build the best solutions for our customers and partners.”

Best Use of AI

Avaya Spaces is an immersive meeting and workstream collaboration platform combining HD video meetings, chat, a document repository, and task management. It supports the composable enterprise, providing agility to support changing business needs, models, and ways of working – ideal for the hybrid environment. Avaya unlocks better and more engaging meeting experiences through AI-powered enterprise applications and embedded conversational AI platforms. Our intuitive and easy-to-use modular, cloud-based AI capabilities offer an open composable architecture through the use of APIs anywhere in the world and open the door to nearly endless opportunities for future AI capabilities. The platform empowers domain experts to quickly integrate a wide range of AI-enabled insights and processes with the advanced capabilities of Avaya Spaces.

“If data is the new oil then AI is the refinery turning all of that oil into myriad products that we can use in our daily lives,” said Rob Scott, Publisher, UC Today. “The organizations in this category truly are at the pointy end of innovation, and Avaya with its Avaya Spaces collaboration platform infused with innovative AI is leading the way into the new world of work.”

Best CPaaS Solution

Avaya OneCloud CPaaS is at the heart of the Avaya OneCloud AI-powered experience platform enabling businesses to create experiences that matter for their employees and customers.  Avaya’s unique approach to CPaaS enable us to deliver new CPaaS experiences to customers in a matter of days – which was essential in saving lives during the pandemic.  Avaya OneCloud CPaaS-based Contact Tracing offering won the 2020 Pandemic Tech Innovation Award for Exceptional Innovation, and enabled organizations around the globe respond quickly in response to increased demands and critical needs during the crisis.

“Avaya was able to evidence innovation, growth and success with their API-centric proposition, and a composable approach that enables users to innovate faster,” said Scott. “Avaya OneCloud CPaaS is going a long way to enhance not only customer experience but also workforce productivity, and highlights Avaya’s impressive cloud transformation.”

Additional Resources


Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

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