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Lisbon, Portugal – March 3, 2021 — Avaya (NYSE: AVYA) and RingCentral Inc. (NYSE: RNG) today announced the ongoing global expansion of Avaya Cloud Office™ by RingCentral® as customer demand continues to grow. Avaya Cloud Office is generally available in Portugal this month, adding to a list of markets that includes the United States, Australia, Austria, Belgium, Canada, France, Germany, Ireland, Italy, the Netherlands, Spain, and the United Kingdom.
Nearly 72 percent of businesses have been rethinking how they work and 74 percent of businesses say they are focused more on unified communications since the pandemic.1 Avaya Cloud Office is a UCaaS calling solution that reduces cost and complexity while empowering workforces to call and connect across any device from wherever they are.
“There is a strong evidence that remote work and mobility will continue to be a priority going forward in Portugal, with an emphasis on rich collaboration tools,” said Gabriel Coimbra, IDC's Group Vice President and Country Manager for Portugal. “Modern solutions, such as Avaya Cloud Office, provide an all-in-one experience that is simple to use, while streamlining administration and billing by providing a single vendor and bill for all communications needs. Portuguese businesses are demanding more from their UCaaS and digital solutions as the need for flexible communications technology grows.”
Ehli Auctions, an online and in-person auction company, needed a way to centralize employee communications as well as stay to connected to customers during the Covid 19 pandemic. Ehli chose Avaya to digitally transform its business. “In this competitive landscape, we lose business if we miss a call, and reliability and ease-of-use are critical for us,” said CEO Randy Ehli. “Additionally, Avaya introduced us to its subscription model with Avaya Cloud Office, and we like the predictability of cost and the flexibility of the cloud on top of all of the features we get in a single solution. Avaya is enabling us to not only transform our business, but we are also transforming the auction experience for customers. We are pioneering new ways to continue being a leader in our industry.”
Avaya Cloud Office was recently recognized with the 2020 Unified Communications Excellence Award and a 2020 Communications Solution of the Year Award for enabling enterprises to leverage cloud communications to digitally transform their workforce engagement. Digital.com has also named Avaya Cloud Office as one of the Best Business Phone Services of 2021 for its calling and meeting features, as well as service plans, a cost-saving equipment management model, SIP trunking, extensive support and the Best VOIP Phone Services Of 2020 based on the variety of feature-rich, cloud-based phone system packages.
“Avaya Cloud Office continues to generate tremendous return on investment for our customers, who appreciate the flexibility and reliability the solution provides,” said Dennis Kozak, SVP, Global Channel Sales, Avaya. “With 71 percent of tech decision makers reporting faster adoption of new technologies in their organization due to COVID-191, Avaya Cloud Office provides customers a seamless and intuitive UCaaS solution that can streamline communications. Avaya Cloud Office is enabling organizations of all kinds, across the globe, to quickly and seamlessly manage communications across multiple devices.”
1https://www.avaya.com/en/about-avaya/newsroom/pr-us-201027/
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. © 2020 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.
Alex Alias and Julianne Embry
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
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Source: Avaya Newsroom