Raleigh-Durham, NC – December 1, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, announced today that its Avaya Cloud Office™ by RingCentral® UCaaS solution has been named a 2020 Communications Solutions Products of the Year Award winner by TMCNet. The award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months.
Unified communications delivered via a single cloud-based platform is increasingly important for organizations embracing digital transformation. By enabling voice calls, team messaging, meetings, conferencing and file sharing in a single solution, Avaya Cloud Office reduces cost and complexity while empowering workforces to call, meet and message across any device from wherever they are.
“Avaya Cloud Office continues to be an important pillar in a meaningful number of our customers’ digital transformation strategies,” said Dennis Kozak, SVP, Business Transformation, Avaya. “The solution helps customers go beyond voice communications to a world where multi-touchpoint collaboration brings unprecedented productivity to users and responsiveness to customers. Avaya Cloud Office delivers advanced communications features in a flexible and reliable package that meets increasingly varied business needs.“
The Art Institutes, a system of private schools throughout the United States, selected Avaya Cloud Office to support 700 users across its eight campuses. In a five-year ACO agreement, Avaya is helping the Art Institutes manage their multi-location national communications needs with more flexibility, functionality and centralized operations. “The Art Institutes prides itself on helping our students take their hard work from passionately creative to creative professionals and it’s important that we partner with companies that have the same passions as us,” said Paul Geidel, Telecom Manager, The Art Institutes. “With trust and confidence, we’ve worked with Avaya for over two years, so when we needed to better manage our national communications requirements across locations we knew who to turn to. Avaya Cloud Office helps allow us to have more flexibility, functionality and centralized operations to best serve our customers.”
Founded in 1996, Connex is a leading-edge solutions provider, and part of the Malar group of companies. With multiple offices across North America, they service approximately 150,000 users of which over 75,000 are contact center agents. “We needed to modernize our existing platform and integrate with mission critical third-party applications to help maintain fluidity across systems,” said Peter Manickavasagar, Chief Operating Officer, Connex. “We evaluated multiple platforms, and conducted a small PoC between Microsoft Teams and Avaya Cloud Office. Avaya Cloud Office came on top of this evaluation, some of the driving factors were: ease of use, ease of deployment, out of the box integration to apps like Salesforce, reporting/analytics and small contact center feature. We’re excited to strengthen our partnership with Avaya and continue to propose modern Avaya technology to our existing and future customers.”
ABM is a global professional services firm in Australia who after implementing Avaya Cloud Office for a smaller group, added more users to the ACO platform and 1300 toll free number for their clients to reach them. ABM needed a reliable and flexible communications in order to serve clients such as Coca Cola to deliver on-site calibration and maintenance of 450 assets across 2 processing facilities. For another client, ABM engineers are on site 1-2 days a week all year where they maintain 2,500 assets. These off-site engineers are mobile and need seamless communications across the business. “ABM is a leader in our industry, and we chose Avaya of their leadership role in being an innovator,” comments Jay Parker, CEO at ABM.
Avaya recently announced the global expansion and general availability of Avaya Cloud Office in Austria, Belgium, Germany, Italy, and Spain. With the addition of these five new countries, Avaya Cloud Office has expanded its global market presence to 12 countries since its U.S. launch in March, with additional markets planned for 2021.
- Find out more about Avaya Cloud Office by RingCentral
- Learn how to engage with your customers when face to face isn’t an option
- Check out what's driving trends in UCaaS
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