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Avaya Cloud Office™ Recognized For Exceptional Innovation - Enabling Users to Leverage Cloud Communications To Empower Their Workforce

New UCaaS solution receives 2020 Unified Communications Product of the Year Award as Customer Adoption Accelerates

Santa Clara, Calif. – July 28, 2020Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, announced today that its Avaya Cloud Office™ by RingCentral® UCaaS solution has been named a 2020 Unified Communications Product of the Year Award winner by INTERNET TELEPHONY magazine. The award honors the most innovative unified communications products and solutions available over the past twelve months.

Adoption of cloud solutions continues to rise with nearly 65 percent of organizations today using cloud services2, but many customers are still lacking a cloud-based unified communications solution that can meet the needs for people working across multiple touchpoints and devices. Avaya Cloud Office continues to gain momentum with users globally, enhancing the way organizations communicate with customers, partners and colleagues through an all-in-one solution that delivers seamless collaboration across multiple channels. By enabling voice calls, team messaging, meetings, conferencing and file sharing in a single solution, Avaya Cloud Office reduces cost and complexity while empowering workforces to call, meet and message across any device from wherever they are.

“Avaya Cloud Office enables organizations to fundamentally enhance the way their business communicates with clients, partners and across their teams with a simple, all-in-one solution,” said Dennis Kozak, SVP, Business Transformation, Avaya. “Regardless of organization size, location or industry, better collaboration is proven to help drive workplace productivity, and as we expand availability for Avaya Cloud Office to new markets globally, we are getting  a tremendous response from new users.”

Established in 1958, U.S.-based Concrete Supply has steadily expanded its market reach throughout the Carolinas by providing premier, ready mix concrete and superior service to its customers. “As a company that operates a family of businesses employing over 900 people, communications is at the center of everything we do. We produce millions of construction materials annually in 90 production facilities throughout both North and South Carolina and performance problems with our previous system was costing money, time, and most importantly user and customer confidence,” said Chris Barbee, Manager, Information Technology, Concrete Supply. “Our interest in the award-winning Avaya Cloud Office solution to digitally transform our business was driven by the mutual focus that both our company and Avaya have on User and Customer Experience, and was strengthened by the speed, ease of use and flexibility the solution provides us in leveraging modern cloud applications.”

“Avaya Cloud Office is making it fast and easy for organizations to leverage cloud communications to drive business success and help empower workforces to meet, share and collaborate productively no matter where they are. Our judges were very impressed with the ingenuity and excellence displayed by Avaya in their groundbreaking work,” said Rich Tehrani, CEO, TMC, publisher of INTERNET TELEPHONY.

Avaya recently announced the global expansion and general availability of Avaya Cloud Office in Australia, Canada, and the UK along with the availability of several key new features and capabilities including tools to help migrate customers more efficiently and effectively.

Winners of the 2020 Unified Communications Product of the Year Award will be announced and highlighted in INTERNET TELEPHONY magazine online.

Additional Resources

2Nemertes Research, “The Shift to Cloud Report, Q4 2019”


INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space.  For more information, please visit Follow INTERNET TELEPHONY magazine on Twitter or join our Linked In group. Subscribe or visit


Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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Source: Avaya Newsroom

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