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Avaya ENGAGE 2020 – Phoenix, AZ – February 4, 2020 – Enabling an increasingly distributed and mobile workforce, Avaya Holdings Corp. (NYSE: AVYA) has added new capabilities to Avaya Spaces that embrace a multiexperience approach by centralizing voice, video, messaging, chat and task management in one place to improve productivity and increase employee satisfaction. Avaya Spaces is a cost-effective cloud meeting and team collaboration app that effortlessly integrates voice, video, tasks, sharing and more into one app that can be accessed from any endpoint device.
Avaya Spaces is easy-to-use, integrating web meetings and team collaboration and allowing users to create cloud work spaces where they can message, meet, share content and manage tasks from a browser or mobile device, and provides a simple, secure and effective way to get work done in the cloud.
Over the next decade, analysts predict that the user experience for digital workers will undergo a significant shift, adapting new ways to interact, perceive and communicate, moving to a model that connects people with more nuanced information as well as each other, regardless of location, device or communication platform. The way teams interact with data, technology and their colleagues is evolving into a richer environment of converged digital channels and modes of communication. Gartner forecasts that by 2023, fewer than one-third of digital workers will choose the office as their preferred place to work.* Organizations need to empower teams to work in more effective and productive ways with their preferred channels and touchpoints, wherever they may be and using whatever devices and platforms they choose.
“The expectations of employees and customers and how they want to engage is driving the shift towards a blended communications model of interactions across a variety of channels, devices and touchpoints, requiring solutions that provide an effortless way to enjoy a uniform experience,” said Karen Hardy, VP Product Marketing, Avaya. “With the new capabilities of Avaya Spaces, we are facilitating this through an easy-to-use app that helps foster enhanced collaboration and communication. Avaya Spaces underscores the company’s commitment to delivering a multiexperience environment that is blending unified communications, contact center and collaborations capabilities to empower teams and improve customer engagement.”
Avaya Spaces enables users to create a work space or digital work hub where they can collaborate via messaging, meetings and share content. It offers a converged environment of meetings and team collaboration for a simple, economical, and secure way to communicate and work through a multitude of channels. Enhancements to Avaya Spaces include:
"Team Collaboration is poised to become a critical part of emerging digital work hubs," said Jim Lundy, CEO of Aragon Research. "Avaya, with its Spaces platform, has responded to this shift and now offers a complete collaboration-based work hub that supports office-based and mobile knowledge workers."
Avaya Spaces is now available via a flexible, subscription-based pricing model that makes it easy for customers to scale their consumption based on their specific and evolving needs. Monthly or annual payment includes upgrades to the latest releases, Avaya support, and the ability to flex to 20% over the number of subscribed users at no additional charge.
Avaya Spaces is one of the innovations being showcased at Avaya ENGAGE 2020, taking place in Phoenix, AZ from February 2nd to 5th and expected to attract 3,000 attendees. Avaya ENGAGE is the annual conference for the world’s largest community of contact center and unified communications users, co-sponsored by IAUG, the International Avaya Users Group.
*Gartner, Predicts 2020: Digital Workplace Applications Led by the New Work Nucleus, December 2019
Avaya Corporate Communications
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya. Avaya is shaping the future of customer experiences, with innovation and partnerships that deliver game-changing business benefits. Our communications solutions power immersive, personalized, and memorable customer experiences to help organizations achieve their strategic ambitions and desired outcomes. Together, we are committed to helping grow your business by delivering Experiences That Matter. Learn more at http://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K filed with the Securities and Exchange Commission (the “SEC”), may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom