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Dubai, United Arab Emirates & Santa Clara, Calif. – September 24, 2019 – Avaya Holdings Corp. (NYSE: AVYA) today unveiled the latest advancements to its Avaya IX Contact Center portfolio, offering compelling capabilities that enable increasingly valuable, intelligent experiences to be easily added for Avaya’s large installed base of contact center customers. These powerful solutions will be featured at the Avaya innovation showcase during GITEX Technology Week in Dubai, October 6-10.
Avaya IX Contact Center innovations have been implemented and tested in production environments by organizations across the globe and come in response to specific client requests aimed at improving customer and employee experiences that bolster brand image as well as reduce high operational costs. Both installed base and greenfield customers can add real-time insights for agents and managers to enhance customer experiences, easily connect agents with experts throughout the organization to give customers fast answers, and greatly improve channel-independent collaboration.
“Brands are built on the great experiences that employees deliver to customers, starting with the contact center, and Avaya continues to introduce customer-led innovations for our contact center portfolio that enable better experiences to build great brands,” said Chris McGugan, senior vice president, Solutions & Technology, Avaya. “Contact centers are the cornerstone of creating Experiences that Matter for organizations and their customers, and the innovations we are introducing today, including new AI capabilities, can enhance business outcomes by helping to improve the customer journey.”
Highlighting the key role that Avaya’s customer-centric approach to innovation played in the conception and design of the new capabilities, Jim Lundy, Aragon Research CEO and Lead Analyst, said, “Avaya works with their customers to quickly solve business problems and enable use cases that are core to their business success. Through innovations like this, Avaya is releasing capabilities that infuse AI, surface real-time insights, and integrate back office functions throughout the customer journey for a better customer and employee experience.”
The new innovations now available for Avaya IX Contact Center include:
“These capabilities have been developed through Avaya’s efforts to directly address specific customer needs,” said Yaser Alzubaidi, senior director of Digital Engagement Solutions, Avaya. “Originally created as specific applications aimed at solving high priority use cases, these new features are now widely available as compelling offerings in the Avaya IX Contact Center portfolio, which will bring huge benefits to a large number of contact centers.”
Avaya will showcase innovations in contact center and unified communication that transform experiences for customers and employees, at its stand at GITEX Technology Week 2019, under the theme ‘The Art of Experience.’ Visitors to the trade show can see Avaya’s latest innovations in action at the company’s stand, C10 in Za’abeel Hall, at the Dubai World Trade Center, from October 6 to 10.
Alex Alias and Julianne Embry
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom