Madrid, Spain – 2018 – Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, will demonstrate a range of Unified Communications and Contact Center technology solutions at the Gartner Symposium/ITxpo 2018, one of Europe’s most important gatherings of CIOs and senior IT executives, which takes place in Barcelona from 4 - 8 November, 2018.
Avaya will showcase #Ideas2Inspire, a portfolio that provides innovative answers to specific business challenges. Attendees will see demonstrations of Avaya’s new Contact Center solutions, offering integrated proactive omni-channel capabilities to support a variety of human and digital touchpoints that seamlessly flow from one medium to the next, including voice, video, chat, email, and SMS. Avaya will also highlight its industry-first unified communications platform, developed on open standards, which helps efficiently implement resources across the organization.
Through its demonstrations, Avaya will educate attendees on how to connect touchpoints, human and digital, across the entire customer journey, to help facilitate intelligent communication and better experiences for customers and employees alike. Focused on a selection of industry scenarios, and taken from a consumer’s perspective, Avaya’s #Ideas2Inspire will take visitors through the entire customer journey - from the initial sale of a product or service, through the ongoing support and upsell, to the ultimate renewal of the service or upgrade of the product.
“The solutions we’re showcasing at the Gartner Symposium/ITxpo in Barcelona truly illustrate our customer-centric approach to innovation,” said Ronald Rubens, Vice President, Europe, Avaya. “Visitors will see technologies that have been implemented by our customers to solve specific business challenges. These solutions represent genuinely inspirational uses of new and exciting technologies that address changing customer preferences across the enterprise.”
On November 7, Rubens will deliver a speech at the Symposium, explaining how to build enterprises that are ready to super-serve their customers and take the connected experience to new heights. He’ll demonstrate the power of open platforms and how they can be used to merge the employee and customer experience to seamlessly connect digital and human touch points, across all organization functions and applications.
Natalie Keightley, Product Marketing Lead, Avaya, will showcase the integration of AI-enhanced technologies, including biometrics and real-time sentiment analysis, for its communication platforms, enabling organizations to elevate voice as a key user interface for richer, more seamless, secure customer and employee experiences.
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com.
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Source: Avaya Newsroom