Customer Engagement

Customer engagement represents a positive, value-creating relationship between customers and an organization throughout the customer journey. In today’s digital era, customers demand and expect a consistent and seamless experience across multiple touch points, both physical and digital.  Avaya offers contact center solutions that enable you to build a customized portfolio of applications—to drive stronger customer engagement and promote higher customer lifetime value.

Team Engagement

Boundless Team Engagement happens when communications solutions integrate into your work culture. Streamlined, cost-effective processes transform the way your teams engage with customers, partners, and each other. Barriers disappear, relationships blossom, productivity rises, and your business accelerates.

Fabric Networking

Instead of multiple protocols that create network complexity, Avaya provides one fabric-based protocol that forms a single virtual control layer across the entire network. Fabric Connect automatically configures the core switches by understanding the edge configuration—and everything becomes simpler. Applications can be rolled out quickly, recoveries are faster, device servers attach automatically, and the network runs at business speed.


Avaya cloud-based engagement solutions let you pay as you grow, provide the latest endpoints or applications, and support business processes that drive success. Our public, private, and hybrid offerings deliver rich features and user experiences. The flexibility and scaling advantages of cloud delivery transfer the burden of technical and architectural maintenance to your cloud partners, so you can concentrate on solving business problems.

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Real-time Communications

Put real-time communications into the applications and processes your customers and teams use every day. Become more streamlined and responsive, plus support greater productivity, innovation, and customer satisfaction.

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Avaya provides integrated, customized solutions to meet the challenges of specific industries. Connected, omnichannel customer experiences can help increase customer sat and loyalty. Mobile and global engagement capabilities can help boost team productivity and performance.

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See how Avaya is shaping a Smart Digital World

See how Avaya is shaping a Smart Digital World

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