Strong Now, Stronger in the Future

Overview
Trust Innovation Strength

From our early days as a spin-out from AT&T, Avaya has a long and proud history of putting the success of our customers, partners and employees first. In step with multiple dramatic shifts in the technology landscape, Avaya has continually transformed itself through innovation to deliver better outcomes for our customers.

Unlocking the Next Phase of Our Growth

We are taking decisive action to address our capital structure by initiating a restructuring through chapter 11. Our operations remain strong, and this path will provide us with enhanced flexibility to invest even more in innovation and growth.

Solidifying Our Position

We will leverage the strength of our solutions and services to create even more value for those that rely on Avaya every day. We are proud of our position as a global leader in superior communication experiences, reflected by the following:

  • 90% of Fortune 100 companies are Avaya customers
  • Avaya has 5,419 patents and pending patent applications
  • The world's top 10 passenger airlines are running Avaya Solutions
  • Net Promoter Score = 58
  • More than 300,000 customers worldwide

We will continue to operate and will not waver in our commitment to provide our customers with industry-leading solutions and services to help their businesses grow.

More information about Avaya’s chapter 11 filing is available online.
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 Strong Now, Stronger in the Future
Building Customer Relationships and Trust

Building Customer Relationships and Trust

At Avaya, we revel in working closely with our customers, rolling up our sleeves and becoming immersed and invested in their businesses, challenges, goals. For them, we create fresh, innovative engagement solutions on the hottest technologies, in the cloud or on premises.

By combining our contact center, unified communications, and networking products and services, we deliver effortless mobility, easy application development, social channel mastery, and more. The result: our customers are able to communicate faster, make more-informed decisions, move the productivity needle, and make business goals a reality.

This is how we develop deep partnerships and foster the trust that comes with helping companies achieve and exceed expectations and objectives. We’re helping leading companies worldwide every day—here are their real-world success stories.

Driving Market-Leading Innovation

Innovation. Seems like every company in every category claims to have it in their DNA. At Avaya, it truly is part of our history, and part of our culture. From our roots with AT&T and Bell Labs to our R&D teams today— we’re all about the ideas that drive our customers’ successes in their digital transformations.

The proof? We have more than 5,400 patents and patent applications. We have more than 27,000 outside application developers writing to our platforms. And, just last year we released 16 major solutions spanning customer engagement, team engagement, and networking. Some highlights:

Seeing Our Strength in Numbers

We measure our performance in many ways, constantly looking for how we can improve and expand. It starts with how mindfully our software and services solutions are conceived, built, and proven performing in customer environments. From there, it’s all about the impact our solutions have on our customers’ businesses. Such commitment and diligence is a big reason why our Net Promoter Score has climbed fast and stands now at 58—in an industry where scores trend in the 20s.

Winning Industry Recognition

Avaya has awards and recognition from leading industry analyst firms around the world. Our market-leading solutions have been recognized in virtually every category we serve. Here are just a few of our recent accolades. For more, visit our recognition page.

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