AXP Essentials

​$$ Monthly USD

  • Voice+ (including voice contact center features, Hybrid unified desktop, AI noise removal

  • Advanced Workflow and orchestration tool

  • CRM connectors

  • Unified customer journey
  • Unified reporting and dashboards
  • Agent Assist
  • Virtual Agents
  • Conversational AI
  • Digital Channels
  • Omnichannel routing

AXP Advanced

Everything in AXP Essentials plus

  • Digital Channels
  • Omnichannel routing

AXP Ultra

Everything in AXP Essentials plus

  • Digital Channels
  • Omnichannel routing

Sample intro headline

Avaya maintains diverse supplier alliances to achieve our goal of enabling our customers around the globe to win by creating intelligent communications experiences for their customers and employees.

Artificial Intelligence

Analyze customer interactions in real time—monitor customer intent and sentiment to drive better outcomes.

Measure performance

Increase supervisor capacity, drive employee performance and consistency in customer interactions by automating the entire quality monitoring process.

Monitor desktop usage

Monitor remote desktop usage to understand how employees are spending their time. Acquire visibility into day-to-day operations, identify process bottlenecks and best practices.

Hyperlink1

Artificial Intelligence

Analyze customer interactions in real time—monitor customer intent and sentiment to drive better outcomes.

Measure performance

Increase supervisor capacity, drive employee performance and consistency in customer interactions by automating the entire quality monitoring process.

Monitor desktop usage

  • Implement a secure, simple, seamless collaboration solution
  • Create superior experiences for citizens
  • Improve workforce productivity

Hyperlink2

Sample - Intro without Avaya Logo Background

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Pellentesque sapien felis, ornare a tortor vel, aliquet rhoncus enim. Quisque ornare auctor mauris, vitae cursus ex ullamcorper eget. Pellentesque sit amet interdum felis. Aenean sed porttitor dolor, non auctor urna. Duis placerat pretium tortor ut porttitor. 

Artificial Intelligence

Analyze customer interactions in real time—monitor customer intent and sentiment to drive better outcomes.

Measure performance

Increase supervisor capacity, drive employee performance and consistency in customer interactions by automating the entire quality monitoring process.

Monitor desktop usage

Monitor remote desktop usage to understand how employees are spending their time. Acquire visibility into day-to-day operations, identify process bottlenecks and best practices.

Hyperlink1

Artificial Intelligence

Analyze customer interactions in real time—monitor customer intent and sentiment to drive better outcomes.

Measure performance

Increase supervisor capacity, drive employee performance and consistency in customer interactions by automating the entire quality monitoring process.

Monitor desktop usage

  • Implement a secure, simple, seamless collaboration solution
  • Create superior experiences for citizens
  • Improve workforce productivity

Hyperlink2

Sample intro headline

Avaya maintains diverse supplier alliances to achieve our goal of enabling our customers around the globe to win by creating intelligent communications experiences for their customers and employees.

Artificial Intelligence

Analyze customer interactions in real time—monitor customer intent and sentiment to drive better outcomes.

Measure performance

Increase supervisor capacity, drive employee performance and consistency in customer interactions by automating the entire quality monitoring process.

Monitor desktop usage

Monitor remote desktop usage to understand how employees are spending their time. Acquire visibility into day-to-day operations, identify process bottlenecks and best practices.

Hyperlink1

Artificial Intelligence

Analyze customer interactions in real time—monitor customer intent and sentiment to drive better outcomes.

Measure performance

Increase supervisor capacity, drive employee performance and consistency in customer interactions by automating the entire quality monitoring process.

Monitor desktop usage

  • Implement a secure, simple, seamless collaboration solution
  • Create superior experiences for citizens
  • Improve workforce productivity

Hyperlink2

Sample intro headline

Avaya maintains diverse supplier alliances to achieve our goal of enabling our customers around the globe to win by creating intelligent communications experiences for their customers and employees.

Artificial Intelligence

Analyze customer interactions in real time—monitor customer intent and sentiment to drive better outcomes.

Measure performance

Increase supervisor capacity, drive employee performance and consistency in customer interactions by automating the entire quality monitoring process.

Monitor desktop usage

Monitor remote desktop usage to understand how employees are spending their time. Acquire visibility into day-to-day operations, identify process bottlenecks and best practices.

Hyperlink1

Artificial Intelligence

Analyze customer interactions in real time—monitor customer intent and sentiment to drive better outcomes.

Measure performance

Increase supervisor capacity, drive employee performance and consistency in customer interactions by automating the entire quality monitoring process.

Monitor desktop usage

  • Implement a secure, simple, seamless collaboration solution
  • Create superior experiences for citizens
  • Improve workforce productivity

Hyperlink2
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