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Avaya OneCloud CPaaS supports both MMS and SMS messaging. For more information about our messaging services, visit CPaaS Capabilities.
You can build applications for customer notifications, authentication, polling and surveying, and much more. Check out the examples in our helper libraries to kickstart your next app.
The text portion of MMS/SMS messages is limited to 160 characters.
Yes, ported numbers can be enabled with both SMS and MMS. If you need more information contact us.
With MMS, you have the ability to share audio, images, and video with MMS-capable numbers in the U.S. and Canada. We support the following formats:
The media size limit is 5MB. We do not support sending more than one media file in the message body at this time. MMS is currently only supported in the U.S. and Canada.
Learn more about the MMS feature.
Currently, MMS is only supported in the US and Canada.
Two-way SMS is only supported in U.S. and Canada at this time. We do support outbound SMS internationally (country availability varies).
To see a list of supported countries, please refer to our global pricing.
If you see an unsupported country contact us for more information.
A standard SMS is limited to 160 characters, yet most mobile devices support the ability to display text messages that are longer than this limit. From a user’s perspective, they’ll see a text greater than 160 characters as a seamless message. In order for this to happen a carrier must support the automatic splitting and concatenation (or stitching together) of text messages.
We support SMS concatenation, which means you don’t have to worry about the length of your text messages. We split up longer text messages (both inbound and outbound) in the background, but your customer will always receive it as one simple SMS.
Yes, most of our US and Canadian Toll Free numbers are SMS/MMS enabled by default. If you want to SMS/MMS enable your existing Toll Free Number, we support the ability to do that without completely porting over the number (the voice channel can remain with the existing voice provider). See Phone Numbers to learn more.
After you’ve purchased an Avaya OneCloud CPaaS number or enabled your ported number, check out the following links to learn more about sending SMS or MMS messages:
You can also learn more about SMS/MMS by checking out our helper libraries.
By default, there is a 1 SMS/MMS per second limit on messages. If you need to send SMS/MMS messages at a higher rate, please contact us to get more information.
All Avaya OneCloud CPaaS numbers that haven't yet had a user supplied SMS request URL set are provided with the following default SMS filtering behaviors:
If a recipient replies to a Avaya CPaaS SMS message with STOP, QUIT, or UNSUBSCRIBE, they will no longer receive SMS messages from that number.
The keywords START, YES, or SUBSCRIBE revert this blocking.
HELP informs the recipient of the above keywords.
Once an SMS request URL is set, this default behavior stops, allowing developers to implement their own SMS filtering solution. Check out: http://docs.zang.io/aspx/inboundxml#sms. Also refer to our CPaaS Security & Architecture Guide for more information on our un-subscription service.
Our messaging rates can be found on our global pricing.
Our messaging rates can be found on our global pricing chart here.
Yes. You can lease existing, pre-approved shared short codes through Avaya OneCloud CPaaS. These shared short codes are provisioned instantly and enable you to bypass the lengthy process of obtaining a dedicated short code.
Although, we’ll also help you through the process of obtaining and deploying dedicated short codes. These are short codes just for your business. Please contact us to get more information.
A long code is simply a unique, 10-digit phone number and is a short code is a 5 or 6 digit number.
Long codes are suited for P2P (Peer-to-Peer) apps that encourage interaction between individuals. In many cases, local regulations (including in the US) require that all P2P communication is established with a long code.
A short code is required for A2P (Application-to-Peer) apps. These types of apps enable a business to send bulk messages to individuals and in many cases is legally required to send mass messages to customers.
A 10DLC number is a long code number with voice and SMS capabilities. As per US telecom regulations, it is manadatory to send Application to Person (A2P) messages using a 10DLC number if the number type is longcode. A longcode based 10DLC number is less expensive than a short code and has a lower throughput for sending SMS and MMS.
Yes, after a US local number has been purchased, it has to be converted to a 10DLC number for sending SMS and MMS.
Yes, US 10DLC number supports voice.
Yes. We offer custom SMS/MMS pricing plans for high-volume users. Please contact us to get more information.
Public cloud is a cloud computing model in which services are delivered over the internet. The cloud provider deploys, manages and maintains the pool of computing resources required to deliver applications to multiple clients.
Public cloud communications solutions are a great fit for small and midsize businesses, as well as larger enterprises that want to spin up special projects or specific departments on a public cloud infrastructure.
Public cloud communications, cloud business phones, and cloud call centers have the advantage of a drastically lower CAPEX and OPEX across the organization due to automated upgrades and next to no maintenance costs. Spinning up cloud PBX or cloud VoIP solutions takes a very short amount of time from purchase to deployment.