As one of the largest managers in the US of nonemergency medical transportation (NEMT), LogistiCare facilitates more than 65 million rides annually in 43 states and the District of Columbia. It’s the longest-running NEMT (Non-Emergency Medical Transportation) vendor in the United States. Need more proof of just how influential LogistiCare/ Circulation is in the NEMT space? Consider this: LogistiCare/Circulation is called upon frequently by both the Kaiser Family Foundation and the United States Government Accountability Office (GAO) to provide data, weigh in on trends, and give an accurate look at what’s happening in the health care industry.
LogistiCare/Circulation core commitment is supporting and improving their patient experience through consistent and caring access. Studies have shown time and again that outcomes are improved, and costs are lowered, when patients who lack access to transportation are given free, reliable rides to healthcare facilities. This means fewer ambulance rides and emergency room visits and, most importantly, better outcomes
From automating the processes for its drivers to tracking members’ rides before, during, and after pick-up, technology innovation has been critical to LogistiCare providing the best customer service in the industry. As Enterprise Voice Architect Nate Bielamowicz explains, LogistiCare/ Circulation has found an ideal technology innovation partner in Avaya.“
When it comes to communicating with our customers, Avaya is the company we trust,” he says. “Avaya is hands down the leader in the contact center space, and innovation is as important to them as it is to us. It’s a great synergy.”