Dimensiones Club is a tour operator that specializes in long-distance journeys. Every year, over 3,000 customers turn to their agents to help create a unique experience at the numerous destinations offered, and the IP Office Contact Center solution provides a high-quality, personalized experience.
With the average vacation budget of €2,300 per person, and top destination hot spots currently Japan, the USA and Thailand, a customized vacation planning experience is crucial for tour operators. This tour operator, which has peak season from January to May, is gearing up for gross sales of approximately €100,000 per day. They have agreements with more than 4,500 smaller travel agents throughout Spain that they collaborate with to offer customized vacation packages.
For Dimensiones Club, the best sales tool is the telephone. In the words of CEO Julio González, “When a couple spends approximately €5,600 on a trip, they expect excellent customer service. The majority of deals take an average of 3 or 5 calls before the sale is completed, as we have to look for flights and contact resort specialists.” Although there is the option to buy a standardized package holiday, “at Dimensiones Club, it’s always possible to extend or personalize a trip.”
Since it began, the Dimensiones Club team has needed an intelligent switchboard, one that can handle more than 300 calls per day. “We knew about Avaya and for us, it was a no-brainer. We couldn’t afford to miss a single call, so we went for the safest option. It wasn’t just about saving money, we wanted efficiency and reliability too,” Julio affirms.
Offer a highly specialized service
Avoid missing calls
Guarantee uninterrupted service
Personalized call center with automated call distribution
Real-time management of all incoming calls
Optimally scaled equipment